Hoffman Audi of New London - Service Center

Efficient I walked in and they got me in for my vehicles service and got me a loaner in about 10 minutes. They are always professional and courteous. I walked in and they got me in for my vehicles service and got me a loaner in about 10 minutes. They are always professional and courteous. More

AC diagnosis & repair One again the courteous & knowledgable staff at Hoffman Audi did an outstanding job servicing my A7. Once the problem with the AC was diagnosed they h One again the courteous & knowledgable staff at Hoffman Audi did an outstanding job servicing my A7. Once the problem with the AC was diagnosed they had the replacement part on hand & my vehicle was ready in a few hours. A loaner Audi was provided & greatly appreciated so I could go about my day. Peace of mind & confidence in the staff makes for a great service experience. Great job guys!! Melody More

45k great service No complaints. Service was done on time, when they said and everything that was done was explained in advance. Communication from Mark was excellent a No complaints. Service was done on time, when they said and everything that was done was explained in advance. Communication from Mark was excellent and frequent, without prompting from the customer. More

pleasure to deal with This is the second time I have had my car serviced at Hoffman after moving to the area. Dominic arranged everything with ease and the whole process w This is the second time I have had my car serviced at Hoffman after moving to the area. Dominic arranged everything with ease and the whole process was very convenient. Both times I have been here they have been extremly reasonable with what they suggest I have done, and do not try to persuade me into having services performed or parts replaced that are not necessary. Very quick - even when I had a loaner - but no pressure to come back and pick the car up right away. Convenient text notifications with bill included. Really happy with their level of professionalism, courtesy and promptness. More

exceptional The courtesy and efficiency of the service department was excellent. Mark S. has always treated me with respect, kindness and efficiency. I've been wi The courtesy and efficiency of the service department was excellent. Mark S. has always treated me with respect, kindness and efficiency. I've been with Hoffman new London for over 10 years now, and ever since Mark came on board, there has been tremendous improvement. This time I worked with TJ. Of course he was excellent as well. More

Oil Change Had a car ready if I needed it, decided to wait, this was taken into consideration and they got it done as quick as possible. Staff were helpful and p Had a car ready if I needed it, decided to wait, this was taken into consideration and they got it done as quick as possible. Staff were helpful and pleasant to deal with. More

The service team is friendly, helpful and knowledgeable The service team is extremely friendly. I had a Malfunction Indicator Light on and they gave me an appointment immediately. Dominic was friendly and m The service team is extremely friendly. I had a Malfunction Indicator Light on and they gave me an appointment immediately. Dominic was friendly and made sure I had all the information about my car's diagnosis. More

45K service was delivered on time and as expected Speedy check-in, on-time check-out. No surpises. Car was washed when they returned it. Very happy with Hoffman Audi of New London. Thanks guys. Speedy check-in, on-time check-out. No surpises. Car was washed when they returned it. Very happy with Hoffman Audi of New London. Thanks guys. More

5,000 check up After I picked up my car, I was pretty much happy with everything BUT I don't think they vacuumed or washed my car. Outside of car did not looked was After I picked up my car, I was pretty much happy with everything BUT I don't think they vacuumed or washed my car. Outside of car did not looked washed at all. More

First Service Dominic and the Hoffman Team were great! After purchasing the car in April (another wonderful experience) we took it in for the 1st service and the se Dominic and the Hoffman Team were great! After purchasing the car in April (another wonderful experience) we took it in for the 1st service and the service was completed as promised, loaner was clean and when traffic was all backed up, Dominic made arrangements for us to keep the loaner until the next morning. More