Hoffman Audi of New London - Service Center

Recall Service Hoffman Audi and Dom always take care of my A3 with utmost professionalism and in a timely manner. Nothing has been left wanting with team. Hoffman Audi and Dom always take care of my A3 with utmost professionalism and in a timely manner. Nothing has been left wanting with team. More

always good to me I have been a loyal Hoffman's customer for over 10 years. I have had both my 2004 and 2011 A4 serviced at the New London location since i moved to the I have been a loyal Hoffman's customer for over 10 years. I have had both my 2004 and 2011 A4 serviced at the New London location since i moved to the area. They are always helpful and go above and beyond when it comes to loaner cars, communication, and making sure the job is done right. Drop off and pick up are super easy. Their new text message system is very convenient while I'm busy during the day. It is dealership pricing but you definitely get what you pay for. It would be hard for me to bring my vehicle elsewhere. More

First Rate service Hoffman Audi of New London exceeds expectations. Professional service and quality customer care has been my great experience with their team. Organiz Hoffman Audi of New London exceeds expectations. Professional service and quality customer care has been my great experience with their team. Organized, consultative and trustworthy--wish more organizations could strive to replicate. More

Nails It Every time I go to Hoffman Audi New London I always feel at ease once I see Mark Steponaitis. He cares for my Audi as if it was his own. Every time I go to Hoffman Audi New London I always feel at ease once I see Mark Steponaitis. He cares for my Audi as if it was his own. More

excellent service with no appointment My check engine light came on and acceleration disappeared as I was driving to work. Dom arranged to shuttle me to work (I was on time!), arranged fo My check engine light came on and acceleration disappeared as I was driving to work. Dom arranged to shuttle me to work (I was on time!), arranged for service to resolve the engine problem, and completed my next scheduled maintenance - all without an appointment! More

Service review This is my second vehicle and the service has always been exceptional. Always on time and keep you updated by texting the progress. Wonderful for al This is my second vehicle and the service has always been exceptional. Always on time and keep you updated by texting the progress. Wonderful for all of us who have busy schedules More

First 35K Service on Audi Quatro With a busy schedule, the 10 am appointment and the 90 minute service effort was perfect for last Thursday. One suggestion...washing the car after With a busy schedule, the 10 am appointment and the 90 minute service effort was perfect for last Thursday. One suggestion...washing the car after service is a nice touch, but the car s/b more carefully towel-dried after the wash. I just had the Quatro polished the day before and now it's a bit "speckled" because of the water drops left on several surfaces. Yes, maybe I'm a bit of a perfectionist and maybe I should hold-off coming in the future with a just detailed vehicle. Bob Verna More

Good experience Went in for a simple oil change. The service technician discovered a nail in one of the tires which, they were able to repair. Probably saved my wif Went in for a simple oil change. The service technician discovered a nail in one of the tires which, they were able to repair. Probably saved my wife a bad experience on the road. I appreciate the attention to detail that this reflects. More

SERVICE AS ALWAYS MARK S IN SERVICE WAS GREAT! AND NOW WITH THE ADDITION OF TEXTING AND EMAIL OPTIONS FOR THE FINAL BILL AND PAYMENT BEFORE I ARRIVE IS LONG O AS ALWAYS MARK S IN SERVICE WAS GREAT! AND NOW WITH THE ADDITION OF TEXTING AND EMAIL OPTIONS FOR THE FINAL BILL AND PAYMENT BEFORE I ARRIVE IS LONG OVER DUE BUT GREAT TO HAVE More

Hoffman Audi of New London Cares I have been burning a lot of oil in my 2009 Audi A4 Avant wagon. One call to Mark Steponaitis and he was on the case. He told me to try one or two thi I have been burning a lot of oil in my 2009 Audi A4 Avant wagon. One call to Mark Steponaitis and he was on the case. He told me to try one or two things. When it still seemed to be a problem, he got me in right away to start the two-step oil consumption test, which I am undergoing now. He also let me know that Audi has extended the warranty on this system and that I would be covered. No matter what the issue, Mark is always ready to help. I never feel like I'm a thorn in his side or that other people's problems are bigger than mine. He takes care of me, and I appreciate that. More