Hoffman Audi of New London - Service Center

Very Pleased with the Service Completed Making the appointment was very quick and the Service Dept was ready for us when we arrived. They took the car in and a few hours later gave us a cal Making the appointment was very quick and the Service Dept was ready for us when we arrived. They took the car in and a few hours later gave us a call that it was ready. They reviewed everything they had done with us and told us when the next service was needed. The Service Personnel were welcoming and friendly. More

automaker recall Excellent service. Friendly people, no time wasted with paperwork.Free loaner car- no charges - Fast service ( from 11 a.m. to 3 p.m.) Our car was cle Excellent service. Friendly people, no time wasted with paperwork.Free loaner car- no charges - Fast service ( from 11 a.m. to 3 p.m.) Our car was cleaned and washed. Greatly appreciated More

air bag recall It was a pleasant experience. I waited while the airbags were being replaced. The waiting are was a bit load. Since it was open it was very hard to sp It was a pleasant experience. I waited while the airbags were being replaced. The waiting are was a bit load. Since it was open it was very hard to speak over the phone. But overall the people in service are great! More

Rock star treatment They treat you like a rock star but not from an awful rock group like Wings but an awesome rock group like Led Zeppelin. If you want to find out how They treat you like a rock star but not from an awful rock group like Wings but an awesome rock group like Led Zeppelin. If you want to find out how Robert Plant is probably treated when he brings his car in for service please visit Hoffman Audi. They even let you have a soda, coffee or hot chocolate for the road. Helpful hint: groupies not included. More

Service was great Had a number of issues with the car including a leak which was fixed. Also was told that I really didn't have to buy new tires but to wait until they Had a number of issues with the car including a leak which was fixed. Also was told that I really didn't have to buy new tires but to wait until they truly needed replacing.. More

Very responsive, resolved recall. Was easy to make an appointment, loaner car was available at no charge. Recall Work was done on time with no issues. Dealership was clean and people Was easy to make an appointment, loaner car was available at no charge. Recall Work was done on time with no issues. Dealership was clean and people were friendly. More

New Customer Just relocated to Connecticut from New York and needed to service my Audi. My neighbor suggested Hoffman. I was not disappointed. I had a minor leak Just relocated to Connecticut from New York and needed to service my Audi. My neighbor suggested Hoffman. I was not disappointed. I had a minor leak form my previous oil change. The issue was addressed immediately. Everyone was courteous and knowledgeable. Aaron helped me with my loaner car as well. More

amazing Mark Step and team were so accommodating to my work schedule. I had a quasi-emergency and they squeezed me in on a Saturday ad had me out in under one Mark Step and team were so accommodating to my work schedule. I had a quasi-emergency and they squeezed me in on a Saturday ad had me out in under one hour More

"Driven by Trust" sums it up nicely! My recall SERVICE VISIT WAS MADE EASY THANKS TO A VERY CARING AND PROFESSIONAL TEAM. MY ALLROAD WAGON WAS DELIVERED BACK TO ME IN BETTER CONDITION TH My recall SERVICE VISIT WAS MADE EASY THANKS TO A VERY CARING AND PROFESSIONAL TEAM. MY ALLROAD WAGON WAS DELIVERED BACK TO ME IN BETTER CONDITION THAT WHEN I DROVE IN.. JUST ONE MORE DETAIL THAT KEEPS ME DEVOTED TO THE DEALERSHIP. THANKS AGAIN! More