Hoffman Audi of New London - Service Center

Service Advisors mark and Dominic Mark and Dominic always make you feel welcomed and help to advocate the best route to keep my Q5 in top performance. It's always a pleasant experienc Mark and Dominic always make you feel welcomed and help to advocate the best route to keep my Q5 in top performance. It's always a pleasant experience as they care and talk to you as a person not just a number there for service. I am so happy my Q5 runs like brand new again ??Thank you for taking care of me. More

Great customer service Excellent customer service. Everything from making the appointment to dropping off and picking up the car was nice and easy. Every you would expect fr Excellent customer service. Everything from making the appointment to dropping off and picking up the car was nice and easy. Every you would expect from a luxury dealership. More

Great The few times I have been to the service department the staff has always been very courteous and professional . The last time I was in Mark told me h The few times I have been to the service department the staff has always been very courteous and professional . The last time I was in Mark told me how to pair my garage sorry opener which made me very happy. More

high quality customer experience Having used Hoffman Audi for service for more than 5 years I have come to expect the finest in treatment and results. Mark Steponaitis consistently l Having used Hoffman Audi for service for more than 5 years I have come to expect the finest in treatment and results. Mark Steponaitis consistently leaves me with the belief that my "customer experience" is his first priority. A recent, unexpected, need for service could not have been handled better - Mark has earned great credibility in his recommendations and provision of service. More

quick thanks great service, arrived and at check in Mark looked through his books and apologized, saying the waiting-appt had been entered for next week--he spoke great service, arrived and at check in Mark looked through his books and apologized, saying the waiting-appt had been entered for next week--he spoke with T.J. and they were able reassign their team and quickly serviced the car well within the leave window i had taken from work. While there, Mark also reviewed some extended warranty provisions Audi placed on our model, and the parts and sales team answered a few other questions...seems like a very positive shop/tone, and I highly recommend them! More

Recall A rare and painless visit to an auto service center ~ actually was efficient and enjoyable! This was my first experience at Audi of New London! A rare and painless visit to an auto service center ~ actually was efficient and enjoyable! This was my first experience at Audi of New London! More

Steering Problem I brought my Audi in to have a problem with the Steering. The shop forman drove the car with me aboard, describing the problem. He felt the problem, c I brought my Audi in to have a problem with the Steering. The shop forman drove the car with me aboard, describing the problem. He felt the problem, checked the car out at the shop, and said they would have to order a new steering rack. I re-turned with the vehicle, and they installed the new rack, road tested, and returned the car to me. Now, this car feels and drives like it should. Extremely happy with the results. More

Dominic is the best! such of good customer services, and so Dominic is the best worker there. He understand you needs, and will lookout for your best interests. The place is very clean, and the atmosphere is ve Dominic is the best worker there. He understand you needs, and will lookout for your best interests. The place is very clean, and the atmosphere is very professional. More

Awesome Service I came in for routine service and I was addressed and attened to right away. I was offered a loaner or a ride with no charge by Dominic. He called me I came in for routine service and I was addressed and attened to right away. I was offered a loaner or a ride with no charge by Dominic. He called me promptly when my vehicle was ready for pick up and offered me a ride for pick up as well. Everyone is always welcoming and helpful when I come in. I would recommend this dealership and staff to anyone. More

Service for vehicle recall Mark was pleasant and efficient. My car was ready when I returned and I was pleased that it was washed and vacuumed. He also answered questions that I Mark was pleasant and efficient. My car was ready when I returned and I was pleased that it was washed and vacuumed. He also answered questions that I had regarding scheduled services. More