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Hoffman Audi of New London - Service Center

New London, CT

4.9
297 Reviews
Call Service Center (860) 772-0376

297 Reviews of Hoffman Audi of New London - Service Center

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December 07, 2016

Professional service with a smile! The Service department at half an hour you in the London is always friendly, accommodating and very professional. Keep up the outstanding work fellas More

by WHP_176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol, Dominic Parker
Report | Print
Dec 07, 2016 -

Hoffman Audi of New London responded

Hello Bill, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are pleased to read that our team is always friendly, professional, and accommodating. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 06, 2016

Antena issue The service department was very helpful in diagnosing the problem and then getting it fixed correctly. The staff was friendly and helpful. They made More

by VICTORIA.YOUNG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dominic Parker
Report | Print
Dec 06, 2016 -

Hoffman Audi of New London responded

Hi VICTORIA.YOUNG, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are happy to hear that our team was friendly, helpful, and addressed your concerns with your vehicle is a prompt and correct manner. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 03, 2016

First Audi service at Hoffman Audi of New London Came in to have a strut replaced on my Audi TTS. They had it finished within a quick time frame. Very pleased with their service/work. I definitely re More

by Collin K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol
Report | Print
Dec 05, 2016 -

Hoffman Audi of New London responded

Hi Collin K, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to read that our team completed replacement of your strut in a prompt manner. Thank you for your recommendation! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

First annual service Very efficient and professional. They knew who I was when I arrived and had the car ready before the expected finish time. The new loaner was nice too More

by PCOLES50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Dec 02, 2016 -

Hoffman Audi of New London responded

Hi PCOLES50, Thank you choosing Hoffman Audi of New London for your vehicle service needs. We are pleased to read that you enjoyed our loaner vehicle and that our team was efficient, professional and prompt. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

Water pump replacement, Service was great, work as done prompt, job was performed very well also given a great loaner car while my car car war being worked on thanks More

by VACSPLUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis, T.J. Zongol, Dominic Parker
Report | Print
Dec 02, 2016 -

Hoffman Audi of New London responded

Hello VACSPLUS, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that you enjoyed our loaner vehicle and that our team provided you with prompt and great service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 01, 2016

Excellent service experience An outstandingly smooth and efficient service experience, as always. This is what I have come to expect after dealing with Hoffman; they are very acco More

by BILLTAIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol, Dominic Parker
Report | Print
Dec 02, 2016 -

Hoffman Audi of New London responded

Hi BILLTAIT, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to read that our team was outstandingly smooth, efficient and gave you a great experience. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 22, 2016

Prompt friendly service. Had a great first experience at this Audi dealer. All the services that was to happen was very clearly explained and when I returned TJ went over it More

by SUEMHASTINGS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
T.J. Zongol
Report | Print
Nov 22, 2016 -

Hoffman Audi of New London responded

Hi SUEMHASTINGS, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are happy to hear that TJ and the team were able to give you a great first experience with our dealership, and that all the service on your vehicle was fully and clearly explained to you. We value our customer and sincerely appreciate you taking the time to provide us with your feedback as this will help us improve our processes. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 21, 2016

15,000 mile service I brought my S3 in for its 1st service which also included a tire change and recall. As always, I was treated professionally and my car was ready on More

by DLTMAC77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 21, 2016 -

Hoffman Audi of New London responded

Hi DLTMAC77, Thank you for trusting Hoffman Audi of New London with your vehicle service needs. We are happy to read that our team was professional, prompt, and they were able to address your recall. We value our customers and are always dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 18, 2016

My Audi is happy in the Service Department's hands Mark and the Hoffman Audi Service Team allows me to get on with my busy life while they take care of my Audi. Good job guys! More

by STEVE.GUMPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 18, 2016 -

Hoffman Audi of New London responded

Hello STEVE.GUMPEL, Thank you for trusting Hoffman Audi of New London for your vehicle service needs. We are pleased to hear that Mark and the team provided you with prompt service so that we could get you back out on the road again as soon as possible. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead, so please let us know anytime you have any further questions or service needs. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 18, 2016

Repair to emissions system Rep Excellent service. Loaner car was waiting. Repair work done in in estimated time. Great service center. My second Audi and I'm delighted. Mark is More

by KEVIN1100
Recommend Dealer
Yes
Employees Worked With
Mark Steponaitis
Report | Print
Nov 18, 2016 -

Hoffman Audi of New London responded

Hello KEVIN1100, Thank you for choosing Hoffman Audi of New London for your vehicle service needs. We are happy to hear that Mark and our team completed the repairs in a prompt manner so we could get you back out on the road again as soon as possible. We value you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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