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Hoffman Lexus - Service Center

East Hartford, CT

4.6
874 Reviews

874 Reviews of Hoffman Lexus - Service Center

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September 21, 2025

Monica was extremely helpful and knowledgeable. This was my first experience with Lexus and the service was excellent More

by Pks3dogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Hoffman Lexus responded

We're thrilled to hear Monica made your first experience with Lexus such a positive one! Thank you for choosing Hoffman Lexus and sharing your feedback. Safe travels!

September 18, 2025

The experience lives up to the policy on the wall of the receiving area. Thanks! More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Hyner
Sep 19, 2025 -

Hoffman Lexus responded

Hi James. Thank you for the fantastic review of Hoffman Lexus!

September 08, 2025

Austin, Monica and Nicole were very professional and pleasant to deal with. Always an enjoyable experience.. More

by bertj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, Nicole
Sep 09, 2025 -

Hoffman Lexus responded

Bert, thank you for sharing your experience with Austin, Monica, and Nicole! We’re grateful for your business and look forward to seeing you again at Hoffman Lexus.

August 13, 2025

Matt was very courteous. Took the time to explain the results of the service. He did everything in a very efficient effective manner. More

by 22jmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Hoffman Lexus responded

We're so glad you had a great experience with Matt at Hoffman Lexus! It's wonderful to hear he was courteous, efficient, and thorough. We look forward to your next visit!

July 19, 2025

I’m someone who really values people who are great at the customer experience. Buying a car ranks high in my least favorite things to do. Working with Ben was so enjoyable, it’s an art that you rarely find More

by DaleMarie
Recommend Dealer
Yes
Employees Worked With
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Podchaiski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Hoffman Lexus responded

Dale Marie, this feedback means the world to us! Thank you from the entire team at Hoffman Lexus and congratulations on your new car!

July 14, 2025

Matt did a great job helping me with my service and I appreciate all his help! More

by louisorsini01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Hoffman Lexus responded

We couldn't ask for a better review of Hoffman Lexus. Thanks so much for sharing your kind words for Matt.

March 25, 2025

Like always, Monica and other Lexus Hoffman employees were very professional. My oil change was completed in less than 1.5 hours. During that time I was informed (by text, video and by Monica personally More

by Roman H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Hoffman Lexus responded

Roman, we're delighted to hear that Monica and the Hoffman Lexus team provided you with such efficient service. Keeping you informed every step of the way is our priority. Thanks for choosing us!

March 06, 2025

Very accomodating . explained issues friendly. Was specific to issues and gave me priority for issues to be taken care of first comfortable working with Anthony More

by Rkoc4215
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 06, 2025 -

Hoffman Lexus responded

We're delighted to hear that Anthony provided you with a friendly and accommodating experience at Hoffman Lexus. It's great to know he prioritized your concerns effectively. Thank you for sharing this feedback!

February 27, 2025

Service operator was very courteous. Outstanding and respectful kept me in touch with everything that was going on with the vehicle and I'm very pleased. More

by Powerhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
Feb 28, 2025 -

Hoffman Lexus responded

We're delighted to hear that our service operator provided you with outstanding and respectful communication at Hoffman Lexus. Thank you for sharing your positive experience, and we're pleased you're satisfied!

February 02, 2025

They did an excellent job on the car and also informing me about the car battery failed test More

by Justice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Hyner
Feb 03, 2025 -

Hoffman Lexus responded

Thank you, Justice, for stopping by to leave Hoffman Lexus a wonderful review!

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