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Hoffman Lexus - Service Center

East Hartford, CT

4.6
874 Reviews

874 Reviews of Hoffman Lexus - Service Center

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January 08, 2025

Fast and comfortable environment. Well informed and friendly service received from service advisor and the dealer. More

by Gps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Hoffman Lexus responded

We're delighted to hear that you had a fast and comfortable experience with our team at Hoffman Lexus. Thank you for the kind words, and we look forward to serving you again!

December 11, 2024

Car was taken when I came in and sent to determine what needed to be done for air pressure monitor that was not working along with an oil change, break check and general review as car has over 100,000 mile More

by Repeat Lexus owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Savola
Dec 11, 2024 -

Hoffman Lexus responded

Thank you for sharing your experience with us at Hoffman Lexus! We're delighted to hear that our team provided thorough and efficient service, complete with a video check-up. It's great to know the loaner car arrangement worked smoothly too. We appreciate your trust in handling those repairs and look forward to serving you again!

December 03, 2024

Hoffmann has consistently provided excellent service during my ownership of two RX vehicles, a 350 and a 400h. Matt, Monica, and the rest of the service staff are always attentive to our needs. More

by RCHUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Hoffman Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that Matt, Monica, and the Hoffman Lexus team have consistently provided excellent service. We appreciate your loyalty and look forward to continuing to serve you in the future!

November 26, 2024

I do not want to write much online. Pls have manager calls me! Thank you More

by Kim
Recommend Dealer
No
Employees Worked With
Do not want to list out
Nov 26, 2024 -

Hoffman Lexus responded

Hello Kim, I am having difficulty locating your correct contact information in our system and would like to discuss any concerns you may have. Please feel free to contact me directly at your convenience. My direct phone number is 860-290-6119. Thank you, Mike Fitzgerald Service Manager

October 20, 2024

Excellent customer service that does not push to sell any other services for your car More

by lucyy10
Recommend Dealer
Yes
Employees Worked With
Tom Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Savoia
Oct 22, 2024 -

Hoffman Lexus responded

Thank you for your confidence in Hoffman Lexus, and for your business. We are grateful to have you as a customer!

August 07, 2024

Isabela did a great job and was a pleasure to work with. She was professional, open, and efficient. More

by Monateitelbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 08, 2024 -

Hoffman Lexus responded

We couldn't ask for a better review of Hoffman Lexus. Thanks so much!

August 04, 2024

Excellent customer service. The service manager was great. Explained everything my car needed and recommended some services for the future. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Hoffman Lexus responded

Gina, we're delighted to hear you had a great experience with our service manager at Hoffman Lexus. Thanks for sharing your feedback!

August 02, 2024

From the very first person I interacted with, I was taken care of immediately. Was there for a diagnosis of my vehicle and was out and put into a loaner vehicle within 20 minutes of being there. Great, impec More

by ericad1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy, Angus
Aug 04, 2024 -

Hoffman Lexus responded

We're delighted to hear that our team at Hoffman Lexus provided you with such prompt and impeccable service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

July 09, 2024

They called me before noon to said my Maintenance appointment was all set. Almost $1000 for routine service. My car was not washed or cleaned inside. I guess they no longer offer that to their More

by melaynalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabell
Jul 10, 2024 -

Hoffman Lexus responded

Melaynalee, I'm sorry to hear about your recent experience. We strive to provide comprehensive service and it sounds like we fell short this time. I am having trouble locating you in our system. If it is not too much trouble, please contact me when it is convenient for you. My contact information is below. Thank you, Monica Pelletier - Assistant Service Manager - 860-290-6357

July 08, 2024

Hoffman Lexus knows how to treat their customers. Everyone is professional, very friendly and everything is explained. They even provide a video of services recommended! More

by Timothym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin? I think was the service tech
Jul 09, 2024 -

Hoffman Lexus responded

Timothy, we're delighted to hear that you had such a positive experience with our team at Hoffman Lexus. Thanks for the great feedback!

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