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Hoffman Lexus - Service Center

East Hartford, CT

4.6
874 Reviews

874 Reviews of Hoffman Lexus - Service Center

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June 30, 2024

Good customer service, take care of service in timely manner. Let you know before doing additional work More

by Ms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Savoia
Jul 01, 2024 -

Hoffman Lexus responded

Thank you for the feedback! We're glad to hear that our Hoffman Lexus team provided timely and transparent service. We appreciate your support!

June 20, 2024

Excellent service today. I was very happy with the quality and communication of the agent. More

by Jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Hoffman Lexus responded

Jc, thanks for the awesome review of Hoffman Lexus!

June 14, 2024

Prompt and efficient service with a short wait in their well appointed and furnished modern waiting room. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Hoffman Lexus responded

Ken, we're glad to hear you enjoyed the prompt service and comfortable waiting area at Hoffman Lexus. Thanks for sharing your experience!

June 08, 2024

Hoffman lexus is very nice dealer to get your lexus service the people there are very understanding and polite and full of experience. More

by Anthonywynter590@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sulliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Hoffman Lexus responded

Thank you for the kind words! We're glad to hear that our team at Hoffman Lexus provided a polite and experienced service. We appreciate your support!

June 05, 2024

Great service department. Austin was very attentive. Helped me out with various questions and took his time to explain things. Has a very nice manner when dealing with custom More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin
Jun 05, 2024 -

Hoffman Lexus responded

Judy, we're delighted to hear that Austin provided you with attentive and thorough service at Hoffman Lexus. Thanks for sharing your positive experience!

May 27, 2024

My experience with Hoffman Lexus Maintenance Service Departments and Service Consultant Isabel Santana is outstanding. More

by bjvanderb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabel Santana, Service Advisor
May 28, 2024 -

Hoffman Lexus responded

We're delighted to hear that Isabel and our Hoffman Lexus Maintenance Service team provided you with outstanding service. Thank you for sharing your positive experience!

May 18, 2024

Great service. Easy to book car. Car was washed vacuumed. Matt was excellent With his customer service. More

by Mart291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Hoffman Lexus responded

We're glad to know you had a great experience with Matt and our team at Hoffman Lexus! It's wonderful that your car was well taken care of. Thanks for the review!

May 12, 2024

Really nice environment! I took my Lexus for service, Roy was very professional and very helpful! Thank you Roy. More

by plarios0724
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus Jr
May 13, 2024 -

Hoffman Lexus responded

We're glad to know you had a positive experience with Roy at our service department. Your kind words are appreciated and we look forward to assisting you again at Hoffman Lexus!

May 03, 2024

It’s all about the people for me and the continued relationship. Thank you Charif for always being Amazing and supportive. When I talked about service I often talk about my experience with you. You ma More

by Cherene C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cherif D, Austin Sanchez
May 03, 2024 -

Hoffman Lexus responded

Cherene, we're delighted to know that Charif and Austin have made your experiences at Hoffman Lexus so memorable. We truly value the relationships with our customers and strive for exceptional service every time. Thanks for being a part of our family!

April 18, 2024

Polite, efficient, respectful, an entirely pleasant experience overall. Everybody involved was professional and competent. Thoroughly enjoyed the visit. More

by Bryan.donahue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sulliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Hoffman Lexus responded

Bryan, we're delighted to know you had a pleasant and professional experience at Hoffman Lexus. Thanks for the positive feedback!