Back

Hoffman Lexus - Service Center

East Hartford, CT

4.6
874 Reviews

874 Reviews of Hoffman Lexus - Service Center

Sort by
December 06, 2023

Hoffman Lexus has been a part of my life for 10 years. One word rewarding! More

by rcnicety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Angus
Dec 06, 2023 -

Hoffman Lexus responded

We are so happy that our Hoffman Lexus team delivered an excellent experience. Thank you for being a loyal customer, we truly appreciate your support!

November 29, 2023

Roy Angus’ service was subpar at best. He did not seem to want to help or communicate effectively. Not the service you’d expect from Lexus service. More

by Bosox8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Angus
Nov 29, 2023 -

Hoffman Lexus responded

I'm sorry to read about your experience with our service. We aim for excellence in all we do. I'd appreciate the opportunity to discuss this further so we can better understand what happened and how we might improve moving forward. I am unable to locate your contact information in our system if it is not too much trouble please contact me when it is convenient for you. I listed my contact information below. Thank you, Mike Fitzgerald - Service Manager - 860-290-6119

November 21, 2023

When I arrived at Hoffman Lexus for service Sarah Gagnon, service advisor noted that my reservation had not been communicated. She was extremely patient and accommodating and scheduled my car in for More

by MJN 43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sulliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Gagnon Gary Turchetta
Nov 21, 2023 -

Hoffman Lexus responded

We're glad to know that Sarah and our team at Hoffman Lexus were able to assist you even with the reservation hiccup. We always aim for top-notch service, so it's great to hear your positive feedback! Thanks for recommending us!

November 19, 2023

The service I had with the sales lady was exceptional, good customer service , my waiting period for oil change was a bit long More

by linda.Adjabeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Hoffman Lexus responded

We appreciate your feedback! It's great to know you had an exceptional experience with our sales team at Hoffman Lexus. We'll take note of the waiting time for oil changes and work on improving that aspect. Thanks again!

November 09, 2023

Mike Fitzgerald if I don’t talk to Mike I would of walk away from this car I am going to buy now Mikes a real car guy hard find these days everyone was very friendly and helpful More

by Ronalddichner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus Jr.
Nov 09, 2023 -

Hoffman Lexus responded

It's great to know that Mike was able to assist you in your car-buying journey at Hoffman Lexus. We're glad he could make the process enjoyable for you!

Nov 11, 2023 -

Ronalddichner responded

Mike Fitzgerald who is a real car guy and is the main reason I came to a Hoffman Lexus and everybody else I came in contact was very helpful

October 30, 2023

Roy Angus took very good care of me and my car and kept me up on things. More

by Debmckeon64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Angus
Oct 30, 2023 -

Hoffman Lexus responded

Thanks so much for leaving Hoffman Lexus a five-star review! We'll give kudos to Roy for taking excellent care of your vehicle. Have a great day!

October 21, 2023

This dealership went above and beyond our expectations for our recent service visit. Monica was a pleasure to work with on providing a loaner car and arranging for the technology expert to connect our pho More

by Sue043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sulliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fitzgerald
Oct 22, 2023 -

Hoffman Lexus responded

We're so glad to know that our team at Hoffman Lexus exceeded your expectations during your recent service visit. It's wonderful to learn Monica was able to assist you effectively and made sure everything went smoothly for you!

October 19, 2023

Hoffman Lexus is the best dealership. I have been a customer for 17 years and have never been disappointed with their staff or workmanship. They are number 1 in my book. More

by Nancykeyes47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Oct 19, 2023 -

Hoffman Lexus responded

We're so glad to know you've been with us for 17 years at Hoffman Lexus! It's always our goal to provide top-notch service and workmanship. Thanks for the review, we appreciate your loyalty!

October 19, 2023

Roy was very professional in getting my safety recall updated in a great timely manner instead of taking a loaner vehicle. The waiting area was comfortable, and having an array of hot beverages plus list More

by bruceg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sulliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Hoffman Lexus responded

We're glad to know that Roy and our team at Hoffman Lexus were able to address your concerns in a timely manner. It's great you enjoyed the waiting area amenities, too! We appreciate your feedback—thank you for choosing us for your service needs.

October 17, 2023

We chose Hoffman Lexus to do diagnostic testing of the electric system on our RX400A. It was hard starting over a number of days and because of high mileage on the car we were concerned it was a hybrid More

by James M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Savoia 5 Star
Oct 17, 2023 -

Hoffman Lexus responded

James, we're glad to know that Dan and our team at Hoffman Lexus were able to help diagnose the issue with your Lexus RX 400A. We appreciate you recommending us!

...
5
...