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Hoffman Lexus - Service Center

East Hartford, CT

4.6
874 Reviews

874 Reviews of Hoffman Lexus - Service Center

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August 03, 2023

Very good service and value I have good experience. great deler I got back again. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Aug 04, 2023 -

Hoffman Lexus responded

Thank you for taking the time to share, Jose! We appreciate your business and we hope to see you again at Hoffman Lexus. Drive safely!

August 02, 2023

I went in for a planned, tire, rotation, and alignment. It was discovered that the brakes were just above minimum, so I had that work done as well. Matt, the service advisor, was exceptionally helpful, and More

by jduffy.insuranceregulatory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Hoffman Lexus responded

We're glad to know you had a positive experience with Matt and our team at Hoffman Lexus. We always aim for top-notch service, so it's great to see that reflected in your visit. Thanks for the recommendation!

July 11, 2023

Excellent service. Friendly and courteous greeting.Service to be done was explained in detail.I recommend Hoffman Lexus very highly. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Hoffman Lexus responded

Hi Carol! Thank you so much for the excellent review and recommendation. We're glad to hear that our team provided friendly and detailed service. We appreciate your support and hope to see you again at Hoffman Lexus in the future!

Jul 11, 2023 -

Carol responded

So glad to do it.

June 15, 2023

Always professional, courteous, on time, respectfull. Everyone I was in contact with was exceptional including MICKI, and Tech guy Derrick in East Hartford. More

by Mary Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Sulliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Hoffman Lexus responded

Mary Lou, thank you for the great review! We're so glad to hear that our team at Hoffman Lexus provided exceptional service and made your experience a positive one. We'll be sure to pass along your kind words to Micki, Derrick, and the rest of our staff. Drive safely, and we hope to see you back next time!

June 15, 2023

I purchased a 2007 Lexus from Hoffman and have consistently had all service done there. They are the best in terms of quality of service, respect for the customer and attention to detail. You ne More

by Norah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiNapoli
Jun 16, 2023 -

Hoffman Lexus responded

Thank you so much for the kind words, Norah! We're delighted to hear that you've had such a positive experience with Hoffman Lexus. Providing top-notch service and ensuring our customers feel confident in leaving their vehicles with us is always our goal. We appreciate your loyalty and look forward to continuing to provide excellent care for your car in the future. Have a great day! - The Hoffman Lexus Team

June 12, 2023

The crew at Hoffman Lexus always treats me like I am their most important customer. The work there is exemplary. I never go anywhere else with my RX450. More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Pelletier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Hoffman Lexus responded

We are pleased to hear that you have had such an exceptional experience with us at Hoffman Lexus! We appreciate your loyalty and trust in our team to take care of your vehicle. Thank you for taking the time to leave this review and we are wishing you safe travels in your Lexus RX 450!

June 09, 2023

The appointment was fantastic. They took me on time and gave me an estimate of how long and it was right on time. The work they did was excellent and they even washed the car after More

by Lattimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Salimando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Hoffman Lexus responded

We're thrilled to hear that your Hoffman Lexus experience was excellent from start to finish! It was our pleasure to provide punctual, thorough service and an honor to have earned your trust. Thank you for taking the time to share this praise!

May 23, 2023

Sarah, the service advisor, was a pleasure to deal with. Friendly, knowledgeable and very helpful. More

by Pfsleight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
May 23, 2023 -

Hoffman Lexus responded

We are delighted by your review! Thank you for putting your confidence in Sarah and the service team at Hoffman Lexus. See you next time!

May 18, 2023

Service was very good you can find your answers for a car you want, Daniel was very nice and very helpful More

by Migena Allmuca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
May 19, 2023 -

Hoffman Lexus responded

Migena, thank you for sharing your kind words about our services here at Hoffman Lexus. It's great to hear that Daniel assisted you well and that he was able to answer all your queries regarding the car you were looking for. We hope to see you again soon!

May 15, 2023

Great service, fast and efficient. I really appreciated the regular updates during my cars service. More

by Mason112001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micki Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Hoffman Lexus responded

Thank you for sharing your experience at Hoffman Lexus. We're happy to hear that our team provided efficient service and that the regular updates were appreciated during your visit. We look forward to being able to provide the same level of care during your next visit to our location. Drive safely!

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