Hoffman Lexus - Service Center

Excellent Service Department Micki Freeman provided outstanding customer service. She carefully listened to my concerns, kept me informed of repair status, and made me feel confi Micki Freeman provided outstanding customer service. She carefully listened to my concerns, kept me informed of repair status, and made me feel confident about bringing my car to Hoffman Lexus Service Department. More

Top Dealer and Service Consultant I have had the privilege of owning various high-end automobiles and working with their dealerships. I now own a Lexus 470 from Hoffman Lexus and am c I have had the privilege of owning various high-end automobiles and working with their dealerships. I now own a Lexus 470 from Hoffman Lexus and am committed to both the brand and to that Company. The facilities are excellent. The operations of all departments are classy. And the care and personal attention I receive from my Service Consultant, Bob DiNapoli, is truly extraordinary. His friendliness, attention to detail and follow-up represent the tone and heart of the dealership wonderfully. More

Great Service Rep, Lindsay Fenton If you are looking for a great Service Representative at Hoffman Lexus, look no further than Lindsay Fenton! Lindsay knows her cars, helps get all of If you are looking for a great Service Representative at Hoffman Lexus, look no further than Lindsay Fenton! Lindsay knows her cars, helps get all of your questions answered, works with your schedule and even lets you know about available rebates. She is attentive and makes sure you and your vehicle are constantly moving towards success. She is a true professional and an outstanding representative for Hoffman Lexus. She is our new "go to" person at this dealership. Besides being great at her job, Lindsay is a personable individual who is a pleasure to work with. Thank you, Lindsay! More

dishonest service My experience was a big disappointment. They took my elderly moms money but then did not fix the problem. Service employee wanted to charge me more to My experience was a big disappointment. They took my elderly moms money but then did not fix the problem. Service employee wanted to charge me more to fix the original problem. Conveniently mixed up billing... was first over $300.00 and after questioning this they "mysteriously" charged the originally quoted price($160.00). Basically changed a perfectly good gas cap and small vacuum hose for $160.00. neither fixed the problem. I brought my moms car here for "expert service" and they couldn't even diagnose it correctly. They want to sell you an overpriced piece of junk and then play bait and switch for any service....DO NOT GO HERE! More

Very friendly and welcoming The staff is very welcoming and friendly they get everything done in a timely manner and make sure you don't leave unhappy. I was very happy and satis The staff is very welcoming and friendly they get everything done in a timely manner and make sure you don't leave unhappy. I was very happy and satisfied with the service and definitely Will continue to use them in the future. I would recommend it to everyone. More

Service Expectations Exceeded! Bumper to bumper warranty terms did not cover broken AC/heat vent knob on ES 350 with only 64K miles. After sharing my concerns, I was pleasantly su Bumper to bumper warranty terms did not cover broken AC/heat vent knob on ES 350 with only 64K miles. After sharing my concerns, I was pleasantly surprised at the level of follow up with me as a consumer. I would like to thank Sebastian in sales management and Mr. Tracey for following up with me! Mr Tracey's offer of good will surprised me and exceeded my expectations for replacment consideration! In addition to loving the Lexus line, I have a renewed confidence in Hoffman Lexus as a service provider and look forward to having my vehicle serviced here in the future. T. Monroe More

Meet and exceed your expectations For a first-time service visit on my pre-owned, I was impressed by the warm welcome, great breakfast and lounge, no-cost oil change, on time work, cle For a first-time service visit on my pre-owned, I was impressed by the warm welcome, great breakfast and lounge, no-cost oil change, on time work, cleaned car inside and out, and a thorough job. More

Excellent service Oil change and brake service. Additionally, an old chip in my windshield cracked. I called Jeff. He recommended a glass repair company and I was able Oil change and brake service. Additionally, an old chip in my windshield cracked. I called Jeff. He recommended a glass repair company and I was able to make arrangements with my insurance and glass company to have the work done while my car was at Lexus. Jeff is a great resource and I value his advice. More

Outstanding Service Experience This was my first visit to Hoffman Lexus as I am on vacation from Arizona. The experience was very pleasant from initial reception to departure. I w This was my first visit to Hoffman Lexus as I am on vacation from Arizona. The experience was very pleasant from initial reception to departure. I waited for the service to be completed in the customer lounge which was very comfortable. Wait time was amazingly short. More

first service for my Lexus. The service was excellent. My car was cleaned and vacuumed, looking like a new car. The service staff was very courteous, friendly, and professional. The service was excellent. My car was cleaned and vacuumed, looking like a new car. The service staff was very courteous, friendly, and professional. I will certainly recommend the dealer to others. More