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Hoffman Lexus - Service Center

East Hartford, CT

4.6
874 Reviews

874 Reviews of Hoffman Lexus - Service Center

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July 22, 2015

Friendly, dependable, honest service Always a pleasure to have my lexus serviced at Hoffman. Friendly,dependable, honest service reps.The waiting area is clean, modern,& comfortable. I wo More

by PROONEY9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob DiNapoli
Sep 24, 2015 -

Hoffman Lexus responded

Hello PROONEY9, Thank you for choosing Hoffman Lexus service. We value what our customers have to say and appreciate your positive feedback. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Great service as always . I needed a slashed tire replaced with limited time to get it fixed due to my very busy schedule... and they fit me in same day. After checking my ot More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hi JR, Thank you for choosing Hoffman Lexus service! We are pleased to hear our service team was able to address your tire concern and get you back on the road quickly. Thank you for trusting the knowledge of our staff to ensure your vehicle is running safely and efficiently. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

new car 1st servvice very well organized, courteous staff, work completed on time, car washed and very clean, offered sandwith which was very good and unexpected. Service More

by BOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello BOB, Thank you for choosing Hoffman Lexus for your vehicles first service. We are pleased to hear that your visit was quick, efficient and delicious! See you at your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 21, 2015

Lexus service new in town New in town .. I forgot the person's name but he was pleasant, knowledgeable and made my experience better than expected.. Excellent.. Nice waiting ar More

by RIVERALUCIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember his name, Craig Tracey
Sep 24, 2015 -

Hoffman Lexus responded

Hello RIVERALUCIANO, Welcome to the area and thank you for choosing Hoffman Lexus! Our Lexus team is committed to ensuring you have an exceptional experience with us. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Good customer service. Everything is great from the minute I get there to end want I pick up my car . The treat very well and the delevery my Car inside and all wash read More

by BRUNOALLEGRINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Hoffman Lexus responded

Hello BRUNOALLEGRINI, Thank you for choosing Hoffman Lexus to service your vehicle. Your satisfaction is important to us and we strive to ensure you have an excellent visit from start to finish. We look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

first time scheduled maintenance Thank you for taking such good care of my car and me. I'm new to Lexus and am leasing an IS250AWD. I was pleasantly surprised that I received breakfas More

by BOBTERRIER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 24, 2015 -

Hoffman Lexus responded

Hello BOBTERRIER, Thank you for choosing Hoffman Lexus for your first scheduled maintenance. We are thrilled to hear you enjoyed your complimentary breakfast and pleasant staff. We trust you are loving your IS250 and look forward to your next service appointment. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Always top notch service!! The staff at Hoffman Lexus Service are just amazing! They are so accommodating and kind. Monica the service associate was helpful and just so nice. Ji More

by RNLINDA97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Hoffman Lexus responded

Hello RNLINDA97, We are pleased to hear you experienced top notch service during your visit with our service department. Thank you for your feedback on Monica and Jim. Our service team is dedicated to providing an exceptional experience at every visit. We look forward to seeing you again at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 20, 2015

Excellent Customer Service Excellent customer service! Same-day appointment scheduled without fuss. The service department is very friendly. Sales staff continue to maintain exc More

by bieutran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Hoffman Lexus responded

Hello bieutran, Thank you for choosing Hoffman Lexus. We are pleased to hear that our service department was able to fit you in same day and you received excellent customer service. We appreciate your positive feedback on working with our sales consultant Michael Pease. We value what our customers have to say and thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 16, 2015

Good service I found the service employee very friendly and helpful. I also found it great to be able to text him. He promptly answered any question More

by HSLIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2015 -

Hoffman Lexus responded

Hi HSLIV, Thank you for choosing Hoffman Lexus service. We are pleased to hear you had a great experience with Jeffrey and enjoyed our texting feature to keep you updated and informed during your service visit. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 15, 2015

service experience I just like to again thank my service rep MICKI for taking the extra efford to get a fix on my seat belt problem!!!!! Mike Gingrave More

by Mike G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 15, 2015 -

Hoffman Lexus responded

Hi Mike, Thank you for choosing Hoffman Lexus service! Micki is always happy to go above and beyond to ensure your vehicle is running safely and efficiently. We are pleased to hear your seatbelt concern was remedied and we look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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