Hoffman Lexus - Service Center

Bob and the team is very professional, go the extra length on customer service and always ensure the best possible outcome. For example, Bob and the service representative reviewed by service record to length on customer service and always ensure the best possible outcome. For example, Bob and the service representative reviewed by service record to assess if I needed to get a 60,000 mile check and decided it would be best to wait until the next service marker. I appreciate knowing they are looking out for me and my wallet! More

The service department is excellent. I've been using the service department for 8 years. Bob Dinapoli's customer service skills are excellent. Hoffman Lexus should be very proud to have an employee like Bo service department for 8 years. Bob Dinapoli's customer service skills are excellent. Hoffman Lexus should be very proud to have an employee like Bob. He sentive to your time schedules, he has good product knowledge, his follow up is excellent. It's a pleasure working with Bob. More

Here is why: I have been a long-time customer of Hoffman Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that servi Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that service is needed on my vehicle precisely during each visit. He always addresses to my concerns seriously. He makes me feel extremely welcome and very comfortable. He has a very welcoming personality, and I enjoy being a Hoffman Lexus customer. More

I backed into another car and had an obvious scraped up area on my car. I stopped in @ Hoffman Lexus on my way home to make an appt to have body work done and Jim Berube offered to have them try to buff i area on my car. I stopped in @ Hoffman Lexus on my way home to make an appt to have body work done and Jim Berube offered to have them try to buff it out right then! They did and were able to remove 98 % of the damage. Great Customer Service!!! Thanks More