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874 Reviews of Hoffman Lexus - Service Center
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March 08, 2023
Always satisfied with the service & staff at Hoffman. It’s been over twenty plus years since I’ve been going there for service. Thank you for being consistent. It’s been over twenty plus years since I’ve been going there for service. Thank you for being consistent. More
by jleandrade@gmail.com
Employees Worked With
Sarah Gagnon
February 14, 2023
They are quick and efficient and really knowledgeable and kind. I love that they send a video of the work they do kind. I love that they send a video of the work they do More
by laura Giannone
Employees Worked With
January 27, 2023
Always a great experience at the service department. All consultants are experienced Mickey Freeman always does an excellent job. Always willing to keep you posted on your vehicle status.and will go th All consultants are experienced Mickey Freeman always does an excellent job. Always willing to keep you posted on your vehicle status.and will go the extra mile for you ! Hoffman is my to go place whether it’s sales service parts or any other department all employees I have dealt with are courteous, professional, and listen to you Hoffman, driven by trust you can trust the professionals at Hoffman. This is my number 1 dealer when purchasing a vehicle I’ve always found what I’m looking for Mike A More
by Mktmanmike
Employees Worked With
January 27, 2023
Excellent job on my car! Accommodating & comfortable lounge while waiting for my car bring serviced. Excellent service rendered! Accommodating & comfortable lounge while waiting for my car bring serviced. Excellent service rendered! More
by Lill
Employees Worked With
March 31, 2022
My wife and I got a good deal on the new car we wanted, but there were some issues with some of the new technology. Met with the tech specialist and resolved most but not the major issue. He promised to fi but there were some issues with some of the new technology. Met with the tech specialist and resolved most but not the major issue. He promised to find a fix and get back in touch ASAP. Over the next 9 days he ignored 4 texts and the salesman never responded to phone messages. At that point I contacted another dealer and the problem was fixed within 15 minutes over the phone. I’ll be going to another dealer for continuing service. More
by slw1
June 15, 2018
poor service I took my car in for routine maintenance and was told it would take about 90 minutes by Sara Gagnon service rep. I waited 2 hours and 15 minutes bef I took my car in for routine maintenance and was told it would take about 90 minutes by Sara Gagnon service rep. I waited 2 hours and 15 minutes before another rep came to tell me my car was ready and that Sarah had "stepped out" and asked her to cover. During that waiting time, I had texted to a number I'd been given to check on the status of my car. No response. When I told the rep how long Id waited she said "oh no that can't be right" . Receipt indicated my car had been ready in the 90 minute time frame. More
by ym56
Employees Worked With
Sarah Gagnon, Jocelyn Vincent
February 17, 2018
Best Service Consultant Ever Micki Freeman Had new front brake pad and rotors turned on my 2015 IS250 F Sport on 1/31/18. As always my service consultant Micki Freeman was a pleasure to deal Had new front brake pad and rotors turned on my 2015 IS250 F Sport on 1/31/18. As always my service consultant Micki Freeman was a pleasure to deal with an even had a coupon for me on the service!!!! Would not take my Lexus anywhere but Hoffman :). More
by julie328
Employees Worked With
October 08, 2017
Honest and Understanding Recently I was basically robbed of my money over at Toyota Middletown. I had over $800 of work done and my car was still not responding well while dri Recently I was basically robbed of my money over at Toyota Middletown. I had over $800 of work done and my car was still not responding well while driving. I went back to Toyota Middletown and they wanted to hand me another bill for repair - I declined and went over to Hoffman Lexus. Not only were they understanding, they cautiously looked into the issue and noticed many problems and they gave me a rental and had my car that same week. I will never go back to Toyota Middletown with my Lexus. I trust that Hoffman Lexus will do the job correctly and properly. More
by Edyta Mariola
Employees Worked With
Craig Tracey, Bob DiNapoli
September 15, 2017
exceptional customer service. My experience with Jocelyn Vincent in the Hoffman Lexus Service department has been remarkable. She is professional, knowledgeable and has very high My experience with Jocelyn Vincent in the Hoffman Lexus Service department has been remarkable. She is professional, knowledgeable and has very high standards. Her attention to detail, follow through and customer service skills are superior. More
by york
Employees Worked With
Jocelyn Vincent
