Holler Honda

Problem With Customer Service Service people were unhelpful and rude. And did not solve my problem. I asked to see the service manager and he would not talk to me. Just kept sendin Service people were unhelpful and rude. And did not solve my problem. I asked to see the service manager and he would not talk to me. Just kept sending his service advisor to relay information. I then called the GM of the store and he did return my call. And told me to come in again. I came back in for the third time to get the problem fixed. He then started to argue with me and interrupt me. He had the attitude that I was the enemy and he needed to fight with me. He made no attempt to resolve the problem. I will never go back to this service center and I tell everyone about this awful experience. I also contacted Honda corporate about it and never heard back from them. What happened to Honda's quality and service? This company will fail if it keeps doing this. More

Very well I would just like to say that my wife and I had a great experience at holler Honda on our new purchase and the staff was awesome and very friendly I w I would just like to say that my wife and I had a great experience at holler Honda on our new purchase and the staff was awesome and very friendly I would say to any body reading this and is in the market for a car new or used go come in and see these guys you won't be disappointed More

Great experience i have got a best service ever from any car dealer. everything went so smooth.. got a really good deal from holler honda. happy to deal with nice sta i have got a best service ever from any car dealer. everything went so smooth.. got a really good deal from holler honda. happy to deal with nice staff. More

Bad shuttle service Waited 40 minutes for a shuttle after talking to service rep, I been told it will be 15 minutes more. She said standard we too busy reply. They should Waited 40 minutes for a shuttle after talking to service rep, I been told it will be 15 minutes more. She said standard we too busy reply. They should have notify me of long wait ahead time and not "please have a seat someone will be with you shortly". 55 minutes is not "shortly". After 40 minutes I took Uber. If you plan to take sh True asked them for wait time and do not accept "shortly" answer. I do not blame Miguel for this service. He is just a hostage of poor shuttle service. More

Excellent service every time Excellent service department especially with Colleen Beach who is a wonderful adviser: professional, honest, very knowledgeable, and really cares abou Excellent service department especially with Colleen Beach who is a wonderful adviser: professional, honest, very knowledgeable, and really cares about customer satisfaction. Her team is awesome. The facility is beautiful, and while waiting for your vehicle, enjoy clean, quiet waiting areas. More

Great Service - Again! I have bought several cars at Holler Honda over the years and have used their maintenance department for all servicing. I have always received excelle I have bought several cars at Holler Honda over the years and have used their maintenance department for all servicing. I have always received excellent service. I recently bought a new Pilot and David Hardiman was my Sales Rep. He was very knowledgeable about each model of the Pilot and took the time to explain everything to us. We were extremely happy with the overall purchase experience. Thank you David! More

Took Advantage of My Grandmother The service department (fairbanks) charged my grandmother over $600 to replace a battery and battery cable. When I called to get answers the service m The service department (fairbanks) charged my grandmother over $600 to replace a battery and battery cable. When I called to get answers the service manager RON SHILLINGS was rude and unapologetic. I asked him to walk me through the bill and explain why they charged her over $300 in labor to change a battery and battery cable. He claims it took 2 1/2 hours. That's some slow service for a simple fix. I explained that our family works for the Hollers directly to which he replied "well your grandmother should have told us". Ron made no strides to correct this over charge in any way. He even went as far as blaming me saying "you called and haven't asked me for anything". I'm disgusted and shocked how they treated my grandmother and myself. More

DISHONESTY DISHONESTY DISHONESTY M My car came out worse and no one there took responsibility not even the manager. They wanted me to pay to fix what they messed up. Drew is a poor ex My car came out worse and no one there took responsibility not even the manager. They wanted me to pay to fix what they messed up. Drew is a poor example of customer service. More

Excellent Care I've recently started using Holler Honda off 436 by University I was blown away by the team at Holler especially Andre Cheese and Miguel my service ad I've recently started using Holler Honda off 436 by University I was blown away by the team at Holler especially Andre Cheese and Miguel my service advisor they had my car in and out in a 1/2 an hour less then what was quoted washed and vacuumed. They were professional and to the point it was a pleasure working with the whole Holler team. More

Another CRV Our first experience with they dealership and vehicle was from Dec 2012 and it was so positive, that we repeated it. Our daughter wanted our CRV - EX Our first experience with they dealership and vehicle was from Dec 2012 and it was so positive, that we repeated it. Our daughter wanted our CRV - EXL, so we moved up to the Touring Model. Used the same Sales Assistant and had the same positive experience. Our trade in was based upon internet values and we obtained the end of year (Summer Clearance) pricing on the new vehicle. We knew both values prior to ever seeing or picking out the new vehicle. Showed up at the dealership, turned over the trade in, signed a few papers, and drove home the proud owners of a 2016 Touring model. More