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Hollywood Kia - Service Center

Hollywood, FL

4.0
2,878 Reviews

2,878 Reviews of Hollywood Kia - Service Center

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December 16, 2022

Service went well and was completed in a timely manner. My concerns were attended to and I was given assurances that if I continue to have a problem I must contact them immediately. More

by KARENWILLACEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Dec 18, 2022 -

Hollywood Kia responded

We are very happy to have provided you with such a positive experience, Karen! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

December 15, 2022

Jesus was patient as he explained what to expect. He also addressed a concern I had about my tag plate cover from a previous visit. More

by Judes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Fernandez
Dec 15, 2022 -

Hollywood Kia responded

Thanks for sharing your thoughts about your experience with Hollywood Kia. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

December 15, 2022

Tevin really took great care of me all day. I will never go anywhere else. More

by Demitre Galette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin Carter
Dec 15, 2022 -

Hollywood Kia responded

Thank you so much for your kind words, Demitre, and for taking the time to leave us this wonderful feedback! wecare@hollywoodkia.com

December 14, 2022

Very professional and courteous. Always done early and does exactly what is promised and answers all questions More

by DAVE.RAMBHAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Hollywood Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Dave, and we're happy to hear that we met your expectations. Thank you again for choosing Hollywood Kia, we look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

December 14, 2022

Chris Lopez is always so nice and polite to me and my family and always greet me with a big smile. Chris always take care of me and family in a timely matter. More

by Peters305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Dec 15, 2022 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. wecare@hollywoodkia.com

December 14, 2022

My service rep Christ was very helpful and efficient. The overall service was great! The waiting time was very quick. More

by ALVAREZGOVEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Hollywood Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. wecare@hollywoodkia.com

December 14, 2022

First class service. Always prompt and attentive service at your scheduled time.Never a long wait More

by TRULYPROPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
FERNANDO DAVILA
Dec 15, 2022 -

Hollywood Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hollywood Kia. wecare@hollywoodkia.com

December 13, 2022

Very pleased with the service everyone was courteous explanation for service was very understandable good staff More

by Cbrady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Valdez
Dec 13, 2022 -

Hollywood Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. wecare@hollywoodkia.com

December 13, 2022

Absolutely horrible service. Minor issue with the newly purchased car, waiting for over a week. The customer service person promises to call back however the service person never More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service person is not listed Hesus
Dec 16, 2022 -

Hollywood Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Andrea, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. wecare@hollywoodkia.com

Dec 16, 2022 -

Andrea responded

That is very nice that you responded to my review with so much care, however your service manager along with sales manager are unreachable and irresponsive still. Even over the emails. Thankfully we finally got the car back and will never return to your location. Improve your employees communication and responsibility and you will be fine. Have a great day!

December 10, 2022

Somehow they schedule me appointment. It wasn’t on the books when I showed up I had to sit there and wait they were not able to Uber me. they did not put a sticker inside my car to notify More

by Emachado57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yitzhakc Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lopez, Michael Valera, Tevin Carter, FERNANDO DAVILA, Sheila Ocasio
Dec 15, 2022 -

Hollywood Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

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