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Hollywood Kia - Service Center

Hollywood, FL

4.0
2,806 Reviews
Call Service Center (954) 758-4300

2,806 Reviews of Hollywood Kia - Service Center

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September 12, 2022

Trying to reach Mitchell (GM) for 2. weeks now. No call back or return emails. 🤔 More

by MSLBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitchell Loszynski
Report | Print
Sep 16, 2022 -

Hollywood Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to turn this around for you. wecare@hollywoodkia.com

Sep 18, 2022 -

MSLBAILEY responded

Greetings Johnathan, I am sending this email simply because I cannot get anyone on your staff to offer assistance.   I have left several messages for Mitchell and sent an email to no avail.  The staff seems reluctant to even transfer me to his voicemail. I was told today that he would not take my call or respond without a detail of my issue. Frustrating to say the least.  As I feel like a broken record that can't be heard.   To begin, I recently had body work completed at your dealership. My truck was there about 3 months due to parts taking a while to come in.  Carlos was my point of contact.  I am aware that he is longer with the company.  Upon receiving my vehicle I notice that paint was chipped from the (new) bumper, the dent in the passenger door was still there from the accident  (I pointed this out when the car was deliver to Carlos), and the hood has scratches on it. This was shown to Carlos before I left.  Carlos acknowledged everything and asked me to bring the truck back last Friday which I did.  Upon my arrival no one had any idea that I had an appointment to have this looked at for repairs.  I was told by the Service Sup. (a woman) to speak directly with Mitchell as he would now oversee Service management.   So here we are.   Desperate to be in a vehicle that I adore sooo much and wanting it to be returned to its original state. The insurance has paid for everything however,  everything was not 100%. To make matters worse.  When I got home and looked inside of my trunk I immediately notice parts were missing from the mechanism used to change the tires. The vehicle is new and I don't understand why items would be missing from the inside of this kit.  😕  Needless to say I am reaching out to you because I don't know what else to do.  I'm sure there can be an easy resolve for everything. I just want the dealership to make the necessary corrections in repairing the truck.   Can you please reach out to me.  I am now in need of "principal" assistance   Thank you kindly for your time in this matter.  Looking forward to hearing from you soon.   Regards, LaSonya Bailey 954.817.4034

Sep 18, 2022 -

MSLBAILEY responded

I don't understand while the attendees at from desk are hearing from me ever other day. I'm leaving messages and they keep telling me we will give Mitchell the message It was even suggested to me to come down in person as he will probable not return my call. Absolutely infuriating! I travel for work and don't have time to waste playing cat and mouse.. Why won't anyone contact me regarding this matter. I'm now considering legal advice.

September 11, 2022

Ii think for the price u charge should vacuum inside the car to and don’t get carried away,keep the good work More

by ANGELNUNEZVELLOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan
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Sep 12, 2022 -

Hollywood Kia responded

. We appreciate your business, Angel, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hollywood Kia. wecare@hollywoodkia.com

September 10, 2022

Chris Lopez was amazing! He checked on me several times and even walked me to me car! ♥️ It’s the little things that are impressive. I’m a fan More

by KerBear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Report | Print
Sep 11, 2022 -

Hollywood Kia responded

Thank you for choosing Hollywood Kia. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! wecare@hollywoodkia.com

September 09, 2022

This was my first time in this service. Great guys, fast, reliable, polite. Will recommend you to my friends. More

by SUHOI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Report | Print
Sep 10, 2022 -

Hollywood Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! wecare@hollywoodkia.com

September 09, 2022

Carlos our seller is always nice, knowledge , and have great customer service skills. I love Hollywood Kia More

by NO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2022 -

Hollywood Kia responded

We are very happy to hear Carlos provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

September 08, 2022

This service center was very nice and clean with comfortable seating arrangements. I scheduled an appointment and upon my arrival I was promptly greeted and my car was taken back for service. Servic More

by FRANCESLOVE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Report | Print
Sep 08, 2022 -

Hollywood Kia responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hollywood Kia! wecare@hollywoodkia.com

September 08, 2022

Chris Lopez always takes of me and whatever concerns I have he addresses fully. I always know my car and I are in good hands with him More

by SHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
Report | Print
Sep 08, 2022 -

Hollywood Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! wecare@hollywoodkia.com

September 08, 2022

Bad service very badvery bad. service and they do not appreciate the.customers I have bought 3 cars in the last 3 years More

by NATHALYREYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yitzhakc Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lopez, Alain Ruiz, Michael Valera, Tevin Carter, FERNANDO DAVILA, Sheila Ocasio
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Sep 11, 2022 -

Hollywood Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. wecare@hollywoodkia.com

September 08, 2022

Your service was great Thanks so much I have always to Kia and will continue thanks again Virginia carter More

by Virginia carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yitzhakc Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lopez, Michael Valera, Tevin Carter, FERNANDO DAVILA, Sheila Ocasio
Report | Print
Sep 08, 2022 -

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. wecare@hollywoodkia.com

September 07, 2022

Everything was great and on the time . Service was good didn’t wait so long More

by BAHKA1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
Sep 08, 2022 -

Hollywood Kia responded

We appreciate your business and our team looks forward to serving you again soon! wecare@hollywoodkia.com

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