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Hollywood Kia - Service Center

Hollywood, FL

4.0
2,833 Reviews

2,833 Reviews of Hollywood Kia - Service Center

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May 11, 2022

Very accommodating and great service! Communication with advisor Chris Lopez was great! Would come again! More

by PATCHIKAAUBOURG97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
May 11, 2022 -

Hollywood Kia responded

Thank you for taking a moment to write a Hollywood Kia five-star review! What great feedback to hear about our services team. We are glad that his customer service shined bright during your services visit. It was great to work with you, and we look forward to seeing you again soon! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 11, 2022

Chris was amazing . 5 star service . Very knowledgeable and courteous. He the reason I drive there More

by FRESHCUTTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Hollywood Kia responded

Thank you for sharing your experience with our services team! It means a lot that you are a happy customer, and at Hollywood Kia, we look forward to welcoming you back again down the road. Thank you! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 11, 2022

Everything was very good, good time and good service everybody were nice, perfect and nice time More

by CARLUCenan7@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FERNANDO DAVILA
May 11, 2022 -

Hollywood Kia responded

Thank you for leaving a kind review for the Hollywood Kia team, and we'll be here whenever you need us next! We're happy to hear that you're satisfied with the quality of your service experience! We sincerely appreciate your feedback and will keep it in mind as we move forward. Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 11, 2022

I have been going here for 4 years now and appreciate how quick and easy it is to get my car serviced. More

by SHANSPALDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lopez
May 11, 2022 -

Hollywood Kia responded

Thank you for taking a moment to write a Hollywood Kia five-star review! What great feedback to hear about our services team? We are glad that his customer service shined bright during your services visit. It was great to work with you, and we look forward to seeing you again soon! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 11, 2022

This dealer is very unprofessional and irresponsible. I took my car for a service repair and they stole my catalytic converter. They blamed it on the open lot that they have and wouldn’t take responsibil More

by CABRERAJ873
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
FERNANDO DAVILA
May 11, 2022 -

Hollywood Kia responded

We are very concerned to hear this. Please know I take your feedback seriously, and I would appreciate the opportunity to address the situation personally. Please reach out when you have a minute. I look forward to speaking with you. Thank you! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 11, 2022

Personal were all very nice and professional. I had made an appointment, but for some reason it didn’t show on the schedule, but they fit me in anyway. Also the LYFT service was great and very co More

by KATHSSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff-he was great!
May 11, 2022 -

Hollywood Kia responded

Thanks for sharing your thoughts about your experience with Hollywood Kia. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

May 12, 2022 -

Hollywood Kia responded

Thank you for giving Hollywood Kia your terrific review. It makes our day to hear that our services team was friendly and helpful during your visit! Drive safely! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 11, 2022

People is very kind and professional. Yitzhak is awesome. I recommend you and I am happy with everything else More

by CAMACHO.DAYANA
Recommend Dealer
Yes
Employees Worked With
Yitzhakc Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Hollywood Kia responded

Thank you for sharing your experience with our services team! It means a lot that you are a happy customer, and at Hollywood Kia, we look forward to welcoming you back again down the road. Thank you! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 10, 2022

If I could, I would have rated them -10 stars. Absolutely disrespectful to me as a person (i.e. HUMAN BEING), although my family has been customers for over 5 years, having bought 2 Kia Souls. We More

by TheInvisibleMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Female Receptionists At Service Desk, Tevin Carter
May 10, 2022 -

Hollywood Kia responded

I want to apologize for this upsetting experience. We expect all our guests to receive the same high standard of customer service, so it's concerning to see your negative review. Your business is our priority, and I would be happy to step in and help. I will discuss this feedback with my team and reach out regarding your comments. If you would like to talk with me sooner, you can give me a call with the information provided here. Thank you! Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

May 10, 2022 -

TheInvisibleMan responded

Ms. Ocasio, thanks for taking time to address my concerns. I look forward to your management team's feedback and resolution, as I seek assurance that there will be no retaliation if I do decide to give your dealership another try. The Invisible Man.

May 16, 2022 -

TheInvisibleMan responded

Good afternoon, Ms. Ocasio. I am still waiting on a follow up from your management team. I am about to make a service appointment at the Gunther Kia dealership as our Kia Soul needs the scheduled maintenance to be done. Also, it is actually 3 Kia Souls we financed with Hollywood Kia, and not 2 as my wife reminded me. We have been extremely loyal customers and now it is the dealership's responsibility to honor our business and treat us fairly and equally, in my humble opinion.

May 17, 2022 -

Hollywood Kia responded

Mr. George, I would like to apologize for this upsetting experience. We deeply value our clients and want to accommodate them in every way - we apologize to you. As a result, I would like to inform you that I talked with the employee who attended to you during your visit about how we want to greet and receive our customers when they visit our services department. By this, I offer my apologies and thank you for letting us know what happened. You are more than welcome. Thank you!

Jun 20, 2022 -

TheInvisibleMan responded

Ms. Ocasio, it is not just one employee. Your maintenance advisors and the entire management in the maintenance department have been very unfriendly, bordering hostile, whenever I visited. This Saturday, I drove almost 30 miles to Phil Smith Kia (Lighthouse Point), because I am considered a "VIP". (Their words.) For my own sense of self-worth and for my peace of mind, I decided that it is best that I choose an environment that is not as personally offensive. It is fitting that I respond on Juneteenth, for, I am sure you can appreciate and celebrate my "Blackness" as much as I celebrate the racial and/or ethnic backgrounds of ALL people. NO ONE IS FREE, UNTIL WE ARE ALL FREE! (Caps for emphasis only.) It is easy to judge others based on how they look.. The hard part is coming to understand that we literally cannot "judge a book by looking at its cover". And, I honestly feel THAT is the issue that Hollywood Kia needs to seriously address, and not only by token reactions to "bad press". The Invisible Man...disappearing for good. Not bad.

May 10, 2022

It’s the people that work there I Waited three hours until my car was done oil change and then when was that before that they told me I have to pay $175 I thought the thing that’s free to change or yeah More

by PERSAKORNJA
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
May 13, 2022 -

Hollywood Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. wecare@hollywoodkia.com

May 10, 2022

Excellent service and skilled employees. I will be returning back to them when my vehicle needs service More

by LEMRGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tevin Carter, FERNANDO DAVILA
May 11, 2022 -

Hollywood Kia responded

Thank you for taking the time to leave a kind review for the Hollywood Kia team, and we'll be here whenever you need us next! We're happy to hear that you're satisfied with the quality of your service experience! We sincerely appreciate your feedback and will keep it in mind as we move forward. Sheila Ocasio sheila@hollywoodkia.com Customer Support Manager Hollywood Kia (954) 967-7400 ext. 7421

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