Hollywood Kia - Service Center

Set aside for Garfield that he knows how to address customers issues no one else in the service department can't starting with the scheduling department more precisely some girl Jennifer customers issues no one else in the service department can't starting with the scheduling department more precisely some girl Jennifer More

Doesn’t communicate and very rude. Car was paid 3 days ago and not working Car was paid 3 days ago and not working More

Paid for my brake lights to be fixed. 3 days and my car is not. 3 days and my car is not. More

Tha wait was almost 3 hours and the recall part needed to be ordered again be ordered again More

Service has changed service advisor told me I need tires the check list has good checked off had to call dealership at 540 pm to ask when the Uber was coming I dropped my car at 950 am for oil change and w the check list has good checked off had to call dealership at 540 pm to ask when the Uber was coming I dropped my car at 950 am for oil change and was then told there was a recall I font know why the recall check couldn't be done at the b time of oil change instead of the end of the day all the other Times I gave the highest score my car was always washed this time no car wash last times I got a video this time a check list my tires have alot of thread I n them and when I bought the car they told me they put nitro in the tires now you do not this was not a good experience for me More

Excellent customer service Kevin Mullins explain to me all about my mantenience car and futures services all about my mantenience car and futures services More

I booked an appointment same day they were fast and attentive. I would recommend to anyone that needs service. attentive. I would recommend to anyone that needs service. More

We were assisted by Moe who was very helpful and explained to us car service details and aprox time to be completed. Waiting are is limited in space and accommodations. Good service overall. explained to us car service details and aprox time to be completed. Waiting are is limited in space and accommodations. Good service overall. More

I purchased a used car, a Kia Sorento, from the Kia Hollywood auto dealership. The vehicle was available, but it needed an oil change, two new tires, new windshield wipers, and some minor paint touch-u Hollywood auto dealership. The vehicle was available, but it needed an oil change, two new tires, new windshield wipers, and some minor paint touch-ups (dents). The transaction took place on a Saturday and lasted from 2:00 PM to 9:00 PM. That same day, the only service they were able to complete was a car wash. They told me to bring the car back during the week to finish the remaining work. I returned the car the following Friday, dropping it off at 9:00 AM. By 6:00 PM, I still hadn’t received any updates, so I had to reach out myself. That’s when they informed me that the assigned mechanic didn’t show up to work that day. No one bothered to inspect the car when I dropped it off, and had I not followed up, no one would’ve informed me of anything. After a lot of back-and-forth and having to argue with a manager, they finally returned the car to me the following Wednesday. The salesperson had told me everything was ready and the manager would be present, but when I arrived, he wasn’t there—it turned out he was off that day. The communication was terrible. Customer service was non-existent. If I didn’t know my rights and hadn’t stood my ground, my car would probably still be there. I do not recommend this dealership if you’re looking for a secure, smooth, and efficient transaction. More