Hollywood Kia - Service Center

I had an appointment. Upon arrival I was attended quickly by an attendant. I went inside and met Jason, who went over the recommended service and prices. He arranged an Ub Upon arrival I was attended quickly by an attendant. I went inside and met Jason, who went over the recommended service and prices. He arranged an Uber for me back and forth from home. Service was done quicker than expected. Dealership service prices are too high compared to other reputable service providers. And to top it off there's 3% credit card surcharge. Really?! More

Everyone is professional. I am very satisfied Awesome experience. I got my car back very quickly. I am very satisfied Awesome experience. I got my car back very quickly. More

It took a full 3 days to diagnose the car, after asking multiple times. After taking the car I found out that they misdiagnosed the car. It was a loose connection and that is why the car wasn't starting. K multiple times. After taking the car I found out that they misdiagnosed the car. It was a loose connection and that is why the car wasn't starting. Kia of Hollywood wanted to charge me over $2,000 to replace 2 items which dis not need replacements. Kia charged me over $300 just to diagnose the problem. It was fixed in 15 minutes for $100 by another mechanic. I have video if you would like me to send it. Thank you, Iris More

I honestly just don't like the customer service. It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certa It's unorganized and the Kia employees from the service center. Can be unwelcoming and lack urgency in helping certain customers. I notice when certain people walk in. Certain people get picked as if who is going to be the one to help them. I'm not going to get into that today. My visit is always mediocre and I try not to have to much work for my car do to the fact of certain workers work ethic. For months I've been telling them the brain needs to be reset in my car from them doing the oil. Do they do it! NEVER! I went to get my battery replaced. I walked in, no one ever greats you. You stand by the door until somebody acknowledges you. That's if they do! So I decided to stand behind the gentleman who Yitzhakc Ramirez was helping. The gentleman walked off and now I'm waiting for him to acknowledge me with a hello! How may I help you today He continues to stare down at his computer. So, I decided to approach him. He helped me with what I needed assistance with. He was efficient and prompt I'll give him that! However usually after you drop off your car. The clerk usually ask you if you need a Uber. He didn't ask me and I had to ask him. Then he sends me a video of my car update. With a mechanic who is speaking Spanish. Which I don't speak.I had to get someone to translate it for me. Which I'm sure is a minor hiccup. However that should be known especially the fact I had to get that translated. The mechanic said I needed a new air filter when in the video I see two filters. On the final report Mr. Ramirez said that there were More

I waited 4 hours for service and no one was providing me with updates or why I was waiting so long even though I had an appointment. Never doing business with Kia again with updates or why I was waiting so long even though I had an appointment. Never doing business with Kia again More

Service was accomplished on a timely manner. ..found issue afterward and they were happy to resolve the issue(which they did). ..found issue afterward and they were happy to resolve the issue(which they did). More

Straightforward, not long It was a good experience from start to finish. I was kept informed about the progress and it did not take long for my vehicle to be serviced start to finish. I was kept informed about the progress and it did not take long for my vehicle to be serviced More

Fallen off since I made my purchase in 2024. Appear to be losing good staff. They've fallen from 'Excellent' to 'Good' in my opinion and need to stop the slide as soon as possible. But for the w Appear to be losing good staff. They've fallen from 'Excellent' to 'Good' in my opinion and need to stop the slide as soon as possible. But for the work of some excellent personnel that remain (example service advisor, Brandon Forrest), I may have switched to a different dealership, assuming I could find one under different ownership. More

Yitzhakc Ramirez is an amazing rep. He was very attentive and helpful as a service provider. I was new to this Kia location after coming from a location with bad service and he has exce He was very attentive and helpful as a service provider. I was new to this Kia location after coming from a location with bad service and he has exceeded my expectations and communicates very well kept me informed every step of the way on my car service and issue, drop off pick up etc. Thank you He deserves a recognition for the amazing service and how kind and patient he is with customers More