Hollywood Kia - Service Center

Brandon Frost was awsome. Pleasant, informative and explained everything. A pleasure to work with as always. Pleasant, informative and explained everything. A pleasure to work with as always. More

The team were very supportive, they were updating me the whole time. Thank you for the service whole time. Thank you for the service More

Christopher Watson is the only reason that I continue to bring my vehicle and refer others to Hollywood Kia! bring my vehicle and refer others to Hollywood Kia! More

Repair left cosmetic damage that car didn't have. Costumer service is terriblnot friendly at all. I did an appointment for service also let them know about 2 failures and they didn't performed the s Costumer service is terriblnot friendly at all. I did an appointment for service also let them know about 2 failures and they didn't performed the service because I didn't say anything (appointment was for service and car was due for service). Replacement parts were recieved and they didnt notified me about it, i had to call ...So do I have to do their job for them or what? More

They are knowledgeable and very informative. They give you many options and never make you fell forced into doing anything They give you many options and never make you fell forced into doing anything More

prompt efficient service i was happy with the service however i was disappointed with the time it took to get replacement parts however i was disappointed with the time it took to get replacement parts More

This was by far my best experience in the service center. I arrived and was greeted immediately and very nicely by a lead who took me to my service advisor that saw me right away, was awesome, stayed in clos I arrived and was greeted immediately and very nicely by a lead who took me to my service advisor that saw me right away, was awesome, stayed in close communication, easy to get a hold of and super nice and knowledgeable. The change in ownership/management has made a HUGE difference. I used to dread having to go do my oil change and hated coming to this location... appointments were useless, I used to not even get looked at for at least 20 mins before my service advisor would even say hello, the check in was horrible, they were rude, including the service advisors. It is day and night compared to before and I am very happy and pleased with this new management and customer service received this time around. Thank you so much! More

Jason provide excellent service and the order was completed within the estimated time. The dealership has a great presentation. completed within the estimated time. The dealership has a great presentation. More

I always get quality care when I go to Kia of Hollywood. They really care about their customers. They really care about their customers. More

Greeting at service great. I lease a car and was not told I have to start paying for parts. I have been leasing from you for five years and was never told that and was never I lease a car and was not told I have to start paying for parts. I have been leasing from you for five years and was never told that and was never charged in the past. In fact when I started leasing at Hollywood Kia they told me that I would not be charged for service. Also whenever I call the service department and they tell me someone will call me back they never do. I have to keep calling them. Not good customer service. I’m very upset about the service charges for parts on leased cars. I think not telling your clients is very bad business. I have referred several people to your dealership, but the way your doing business I can no longer feel comfortable about doing that. More