Hollywood Kia - Service Center

Service was fairly timely. I’ve been to this location on a couple of different occasions. It’s never a hard time getting in and out. I’ve been to this location on a couple of different occasions. It’s never a hard time getting in and out. More

Worst dealership. Once they sell you a car good luck getting any help. They are friendly at the service department though Once they sell you a car good luck getting any help. They are friendly at the service department though More

I have given much thought to whether I should provide feedback on my recent experience at your Hollywood branch. After reflecting on it for several days, I’ve decided to share my concerns. On March 18 feedback on my recent experience at your Hollywood branch. After reflecting on it for several days, I’ve decided to share my concerns. On March 18, 2025, I visited your Hollywood location due to issues with my brakes. I had been experiencing delays when braking, and at times, it felt as if the brakes were “swollen” or fading. Upon arrival, I was assigned an advisor. However, I did not feel that my concerns were properly acknowledged. His immediate response was simply, “I know what the issue is—you need brakes.” During the visit, I was informed that an error had been made during my last visit in November—someone had incorrectly entered my mileage, which resulted in my warranty no longer being valid. While I appreciated that my advisor offered to submit a request to correct the error, this mistake was concerning. However, I chose to overlook it, as errors do happen. I was charged over $1,000 for brakes alone, in addition to being advised that I needed a brake fluid flush. Due to the previous mileage error, I requested that the flush be covered as a courtesy. My advisor informed me that while they could not provide the service for free, they could offer a discount, which I accepted. However, what I did not appreciate was the advisor’s remark: “I wish I could help you out because you’re a single mother.” This statement was both presumptuous and offensive. I asked what led him to assume I was a single mother. Was it because I am Black? If so, I would like to clarify that not all Black women are single mothers, and even if I were, that does not automatically imply financial hardship. Comments like this are inappropriate and should not be made to customers. On March 20, I returned to the branch because my car was driving worse than when I had brought it in. The braking issue persisted—delayed response, fading sensation, and, in addition, the car was now vibrating. My advisor test-drove the vehicle and initially stated that it felt fine but would have someone inspect it. Shortly after, he returned and said they had found an issue—possibly air in the brake lines—and that it would be corrected. I later sent the advisor a video showing the steering wheel vibrating. His response was, “You know you have lane-keep assist on. If you turn it off, it wouldn’t vibrate like that.” However, I have used lane-keep assist for over two years, switching it on and off, and my steering wheel has never vibrated like this before. I am extremely disappointed with this experience—not only due to the poor service quality but also the lack of professionalism and the assumptions made about me. More

Voy a revisar liquido qué quedó banjo. Y creo hay qué adjuster a rope mayor Y creo hay qué adjuster a rope mayor More

Christopher was very helpful and very time efficient. Kia works quickly and always has great service for their guests! Kia works quickly and always has great service for their guests! More

KIA’s careless service caused damage, ignored safety concerns, and violated my disability rights repeatedly. concerns, and violated my disability rights repeatedly. More

SERVICE PEOPLE GREAT. FRIENDLY AND HELPFUL. ATTENTIVE AND KNOWLEDGEABLE. APPRECIATE THEIR CARING AND FRIENDLINESS SYSTEMS ARE GOOD. INFORMATIVE AND UNDERSTANDABLE. TH FRIENDLY AND HELPFUL. ATTENTIVE AND KNOWLEDGEABLE. APPRECIATE THEIR CARING AND FRIENDLINESS SYSTEMS ARE GOOD. INFORMATIVE AND UNDERSTANDABLE. THANK YOU. LEFT THERE SATISFIED. More

Good service Steven gave me attention and good service my car now is ok and functioning good my car now is ok and functioning good More

Mr. Watson is always helpful . He answers all my questions and concerns about my car . Best advisor hands down questions and concerns about my car . Best advisor hands down More

I have been to this Kia service center for over 6 years now. I had some great experiences and not-so-great experiences over the years. But I must say they have gotten a lot better. Sometimes they can be ex now. I had some great experiences and not-so-great experiences over the years. But I must say they have gotten a lot better. Sometimes they can be extremely busy but the changes they have made have made the wait time way less. Brandon is my go-to guy for my husband and my vehicles. I got assigned to him one time and always requested for him to be my advisor. He is very patient and answers all my questions. Very professional, friendly, very thorough, and knowledgeable. He communicates with you from start to finish. 10 out of 10. More