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Holm Automotive Center Inc - Service Center

Abilene, KS

4.8
3,911 Reviews

3,911 Reviews of Holm Automotive Center Inc - Service Center

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August 09, 2019

Electrical and AC Problems Once again I took my 2017 Buick Enclave in for services and was impressed with the way that the services went. We had the temp gauge not working, the More

by armycraig30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hasselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wehling
Aug 12, 2019 -

Holm Automotive Center Inc responded

Thank you for your loyalty and dedication to our dealership. We appreciate your business and thank you for sharing your service appointment with us. Enjoy your Enclave, great vehicle!

August 08, 2019

Trusted the experts and they didn't know what they were doin Called because my truck needed speed adjusted. They said sure come on in we will fix you up. I took a day of vacation and drove up the 1hr 30min drive More

by chopsspike72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Avers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Wehling
Aug 25, 2019 -

Holm Automotive Center Inc responded

"I am very sorry to learn of your experience while at our dealership. This is certainly not the way we want you to feel as our customer and guest. If you'd be willing to contact me with the details I would appreciate the opportunity to review the situation and do the best I can to remedy your concerns.-Tim Holm, tholm@holmauto.com. My direct telephone number is: 785.200.9343"

August 07, 2019

Excellent They took care of my car, I had no appointment. What could be better than that. I am thankful. They could not have done better. More

by bevc0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Avers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Hasselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Surritte, Mike Wehling
Aug 08, 2019 -

Holm Automotive Center Inc responded

Thank you for your business and for sharing your experience. We love happy customers!

August 07, 2019

Replacement of tires due to road hazard. Chuck Loader researched and tried to find the answers to my questions. He took the time to go outside and find my old tires to give me the answers. More

by motherpea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Holm Automotive Center Inc responded

Thank you for sharing your Service - Tire appointment with us. Thank you for your business and your kind words.

August 07, 2019

Oil Change Had first oil change and service done at no charge. Noticed a paint chip at that time and staff got that fixed quickly as well. Great service and ti More

by chuckscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Holm Automotive Center Inc responded

Thank you for the kind words and sharing your experience. We look forward to seeing you on your next visit. Thanks again!

August 06, 2019

car repair they were very rude especially in service i am very disappointed in the way he talked to me I do not know how they are the best for 7 straight years More

by kidcast12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Avers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Loader
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2019 -

Holm Automotive Center Inc responded

"I am very sorry to learn of your experience while at our dealership. This is certainly not the way we want you to feel as our customer and guest. If you'd be willing to contact me with the details I would appreciate the opportunity to review the situation and do the best I can to remedy your concerns.-Tim Holm, tholm@holmauto.com"

August 05, 2019

Service my vehicle I love comming to Holm Automotive for all my service and buying a new or used car. I was kinda upset that last time I took my wife's Buick they couldn More

by ANDABRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Avers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2019 -

Holm Automotive Center Inc responded

Thank you very much for taking time to share your concerns with us. We certainly appreciate your past business and would be happy to discuss this further with you. Our understanding is that we did the best we could to diagnose the issue without charge but were unable to and therefore did a tech diagnosis on the issue. If the repair is completed you will receive full credit for the diagnostic charge. Again, we apologize for the mis-understanding. Please feel free to call Gary Hasselman, our Service Director at 785 200-9383, if you have further questions.

August 05, 2019

Great Service! Each time I take my car in for service, I'm very pleased with the service. Everyone is helpful and friendly! Great communication every step of the way More

by cs144er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Holm Automotive Center Inc responded

Comments like these are what keeps us going. Thank you for the kind words and your business.

August 05, 2019

oil chang and tire rotation. Chuck Loader of the service department is very sociable and informing. My wait time was short and the whole staff is courteous. Highly recommend deale More

by Judy1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Holm Automotive Center Inc responded

We are so happy that you are pleased. Thank you for your business.

August 04, 2019

Service My family and I were in Abilene for a weekend getaway when we rolled down one of the windows and it wouldn't roll back up! I called Chuck in the serv More

by KU KC Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Loader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Holm Automotive Center Inc responded

Glad to hear that you were in Abilene for a weekend getaway. We are pleased to welcome you! Glad to hear that we had your vehicle in and out in a timely fashion so you could enjoy your time in Abilene. Thank you for sharing.

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