Holm Automotive Center Inc - Service Center

Service My family and I were in Abilene for a weekend getaway when we rolled down one of the windows and it wouldn't roll back up! I called Chuck in the serv My family and I were in Abilene for a weekend getaway when we rolled down one of the windows and it wouldn't roll back up! I called Chuck in the service department and he had me bring it in on really short notice and within 3 hours it was repaired! I appreciated the prompt service.... More

Super Service Center I gave it a high ranking. Everything was perfect except the length of time it took to change the (oilhours). I called ahead to set an appointment. I gave it a high ranking. Everything was perfect except the length of time it took to change the (oilhours). I called ahead to set an appointment. Then we arrived on time. We were invited to sit in the service center lounge. We decided to walk around the lot and look at all kinds of cars, More

Holm Automotive Center Inc I had my car serviced Wednesday. David Surritte was very helpful, courteous, and informative. Great service! This car was purchased from them also I had my car serviced Wednesday. David Surritte was very helpful, courteous, and informative. Great service! This car was purchased from them also. We will use this service again Thank you More

Adjustment for Driver Window and Headlight Clearing I had my driver side window adjusted to make sure it was in contact with the molding for keeping the rain and noise out of the cabin. While I was the I had my driver side window adjusted to make sure it was in contact with the molding for keeping the rain and noise out of the cabin. While I was there I asked for an appointment to get the headlights sanded to make them clear. Much to my surprise all the work was completed when I came to pick up my car. I did not have to make another appointment for the headlights. Great service and great quality of work. Thank you!! More

Oil Change Jaimie was excellent at Customer Service! I had doubts on Holm Automotive to do an oil change on my Toyota. After talking with Jaimie I’m glad I made Jaimie was excellent at Customer Service! I had doubts on Holm Automotive to do an oil change on my Toyota. After talking with Jaimie I’m glad I made a great decision to have him service my car. He’s a great guy to talk to. I had no issues at all. I will go back on my next oil change. Thank you Jaimie!! More

Great service Excellent service as usual. Pick up and delivery went smoothly as expected. Thank you again for the great service, which is why I keep coming back. Excellent service as usual. Pick up and delivery went smoothly as expected. Thank you again for the great service, which is why I keep coming back. More

Great as always! I am always satisfied with the service I receive at Holm Automotive. Fast and friendly customer service that you can trust. I won't take my car anyw I am always satisfied with the service I receive at Holm Automotive. Fast and friendly customer service that you can trust. I won't take my car anywhere else! More

Awsome service dept. WE had our Equinox scheduled in for fuel system service because we were getting fuel in the oil. Our appointment was at 9 AM. They were running behind WE had our Equinox scheduled in for fuel system service because we were getting fuel in the oil. Our appointment was at 9 AM. They were running behind and Chuck told us it would not be done until around 1PM. So we went to lunch and came back about 12:30 and our car was done. Mike, the mechanic that was working on it decided to take a late lunch and get our car done because we had been there for so long. A great thank you to Chuck and Mike for getting us back on the road sooner than promised. More

Service All staff was professional, courteous and thorough. I always use this dealership for my service. It feels like home in the store. Everyone is friendl All staff was professional, courteous and thorough. I always use this dealership for my service. It feels like home in the store. Everyone is friendly. More

Poor customer service I continue to have suspension issues with a truck that is less than a year old and only has 12,000 miles on it after being purchased new. I have had m I continue to have suspension issues with a truck that is less than a year old and only has 12,000 miles on it after being purchased new. I have had my Silverado 1500 in the Holm service shop 3 different times for the same issues with no resolution. The most recent trip included an oil change and tire rotation and balance. The oil change was fine but otherwise no correction of the suspension issue or the noise being made from the front and rear suspension anytime a bump is hit. The tire pressure monitor system is also not working correctly and the technicians were unable to correctly sync my tires with the correct location on the vehicle, the left front reads as the right rear, etc. the service advisor stated they couldn’t get the tires to sync with the monitor system!! And that’s were it was left, basically a sorry that we can’t get it to work! I have given Holm automotive more than enough chances to fix the suspension issue and it is obvious they do not like being questioned about anything that I does not benefit them. I will no longer do any business whatsoever with this dealership, pathetic sales customer service as well as less than optimal vehicle service in the service department. I have attempted in the past to discuss my issues from the poor customer service after the sale to poor service from the service department, but the sales manager essentially didn’t really care what I had to say and I have yet to ever get an opportunity to speak to the service manager. I can assure you that negative comments or negative customer experiences at Holm are never addressed. I am surprised at how many positive comments are on dealer eater regarding this dealership, I am completely dissatisfied and will never return to Holm.... More