Holm Automotive Center Inc - Service Center

Amazing Grace I took my car in to the Service Dept to have the tires aired and walked into the Showroom to gaze at the new cars while waiting. In talking with Jerry I took my car in to the Service Dept to have the tires aired and walked into the Showroom to gaze at the new cars while waiting. In talking with Jerry one of the salesman, I shared with him the problems I was having with my 2007 Impala. He recommended that I go with a new car that would be maintenance free. They, Jerry, JR and Ross found a new one that fits my budget and is saving me a lot of worry, fear of breaking down and high repair costs. They went to bat and worked hard for me. I am now totally worry free. I appreciate them all so much. Thank you, thank you! More

Great experience The service was great. I am from out of town and will certainly return. The people, service, and the rental car were all helpful in making this exper The service was great. I am from out of town and will certainly return. The people, service, and the rental car were all helpful in making this experience excellent. More

Quick and Great Service The service I received at Holms was excellent. The people were attentive and friendly. The service was quick and thorough. Chuck took me out to my c The service I received at Holms was excellent. The people were attentive and friendly. The service was quick and thorough. Chuck took me out to my car when it was done. He didn't just point me in the direction of my car. I appreciate that gesture. More

door handle First off I fully support Holm Automotive and find the people that work here extremely good at what they do. I have been purchasing cars here for over First off I fully support Holm Automotive and find the people that work here extremely good at what they do. I have been purchasing cars here for over 25 years and really appreciate the community support Tim Holms Family gives to the city of Abilene. This service visit did have a bit of a poor experience for me though but feel it was just a lack of communication which I understand could happen anywhere. Normally I do some repair work myself when I can and I know I should have done it here with this instance but I was getting on a plane when I had a door handle snap off in my hand in my truck, Thinking I would call right away and see if it could be ordered and in when I got back from a funeral a few days later. I was going to be at the dealership that monday anyways because my wife was picking up a new truck she had traded for anyways. Instead the wrong part had been ordered. No big deal it would just be a couple more days. What I didn't expect was that a part that costs $73.00 online that I could have installed myself, ended up being $350.00 to replace through the dealership. A call first to let me know this might have been better than finding out afterwords. It seems to me this has to be an extremely overpriced markup, but hey I should have known that at a dealership. The staff did call me to apologize for not communicating this to me and they did offer to give me a 10% discount, all good service experiences and commendable they are good guys in the service department. This being said I still really like this dealership, but will definitely request any work I have done here comes with an estimate first. More

Engine light came on. Went to Holm Auto They were fantastic even though I did not have an appointment. They figured out the problem and fixed it. Gave me a ride home and offered to pick me They were fantastic even though I did not have an appointment. They figured out the problem and fixed it. Gave me a ride home and offered to pick me up when they were finished. More

Always great We have all our work done here, the guys are great and give personal service. It is like dealing with family as we see these guys every time we come i We have all our work done here, the guys are great and give personal service. It is like dealing with family as we see these guys every time we come in. More

oil change w/coupon Quick, excellent service, ride to and from my job site, discount coupon in mail, price was right, friendly service personnel, clean service and waitin Quick, excellent service, ride to and from my job site, discount coupon in mail, price was right, friendly service personnel, clean service and waiting areas More

Awesome as always. I had a "check engine light " come on . I called the service department and they were able to schedule my Colorado in two days. I had received a recal I had a "check engine light " come on . I called the service department and they were able to schedule my Colorado in two days. I had received a recall letter from Chevrolet in July saying the "check engine light" may be a sign of this recall. I showed the service manager my letter and he stapled it to my work order. In just under an hour. he came to the waiting room and said I was done and ready to go. Apparently, this recall was the cause for my light to come on. No charge for the repair and I was on my way. A well "oiled" machine is what I thought,meaning Chevy found this problem, shared it with their customers,and when it happened, the local dealer was ready and it was repaired very easily. More

Oil change And Tire rotation Called and spoke with Jamie Avers about getting our oil changed and tire's rotated when we were on a trip East of Abilene. He said to stop in on the Called and spoke with Jamie Avers about getting our oil changed and tire's rotated when we were on a trip East of Abilene. He said to stop in on the way by and see how their schedule looked and if possible he fit us in. So we did, and Jamie was busy with another customer. Jamie had informed Greg Bilderback and Chuck Loader that we may be stopping by. Since Jamie had communicated with the service team Greg was able to fit us into their busy schedule. Our Thanks goes out to Jamie, Greg, Chuck and Dave for all of their Help. We would like to also Thank Gary Hasselman the service manger for putting such a Great and helpful service team together at Holm Automotive Center! More

Outstanding customer service My back left door of my 2014 Chevy Sonic was damaged due to a recent accident and I have done business with Holm in past and they've continued to exce My back left door of my 2014 Chevy Sonic was damaged due to a recent accident and I have done business with Holm in past and they've continued to exceed my expectations thus far. From their service advisor to their service manager everyone was extremely nice and knowledgeable about how long it would take to replace the door and worked extremely well with my insurance company to insure that I got my car back as soon as possible More