Holm Automotive Center Inc - Service Center

Holm Automotive Center Inc responded

Thank you for your excellent review! We're delighted to hear that your wife's car service was completed on schedule and that our communication met your expectations. Timely service and clear communication are key aspects of our commitment to customer care. We are very glad that Chuck Loader was able to provide you with a stellar service experience. We strive for excellence in our service department, and your feedback confirms we're on the right track. This reflects our core values of industriousness, and customer care. We appreciate you trusting us with your vehicle. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic to hear! Thank you for sharing your positive experience. We're delighted that we were able to service your truck quickly and efficiently, replacing your water pump, tensioner, and belt in just one day. We understand how important it is to get your vehicle back on the road as soon as possible. Our team works hard to provide proficient and quick service, reflecting our core values of Industrious and Determination. We appreciate you trusting us with your truck. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your kind words! We're glad we could promptly program your car remotes and alleviate some stress. We understand that unexpected car issues can be frustrating, and we're happy we could provide quick and efficient service. It's wonderful to hear that Jamie Avers was able to assist you effectively. Providing transparent service and quick turnarounds is a reflection of our commitment to Customer Care and Industriousness. We appreciate you stopping by and allowing us to help. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're thrilled to hear that we consistently go above and beyond for you and that you consider Holm Automotive a great place to service your vehicle. We truly appreciate your continued trust. Chuck Loader and the entire team strive to provide exceptional service, reflecting our commitment to Customer Care and our dedication to Excel in all we do. We appreciate you! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's excellent! Thank you for your positive feedback. We're delighted to hear that you found our service department super friendly and personable. We're also thrilled that they were able to provide a fast diagnosis and complete the repairs quickly. We understand how important it is to get your vehicle back on the road as soon as possible. We appreciate your recommendation of Chuck and the entire service department. Their dedication to providing friendly and efficient service reflects our core values of Customer Care and Industriousness. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're thrilled to hear that you've found Holm Automotive to be responsive to all your needs, both in our service and collision centers. We strive to create a friendly and professional environment, and we're glad that our knowledgeable staff has met your expectations. Providing excellent service across all departments is a testament to our commitment to Customer Care, Professional Growth, and building Trustworthy relationships. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your positive feedback! We're delighted to hear that you're pleased with the work of our mechanics and the friendly, helpful service of our advisors. We strive to provide top-quality service and ensure our customers are well-informed about their vehicle's needs. Our team's commitment to excellence reflects our core values of Industriousness, Professional Growth, and Customer Care. We appreciate you recognizing their dedication. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We are very sorry to hear about your frustrating experience. We understand your concerns regarding the recall service, the damage to your dash and interior, and the delays in getting your truck serviced. This is not the level of service we aim to provide, and we sincerely apologize for falling short of your expectations. We value your business and would like to make things right. Please contact our service manager Gary Hasselman directly at your earliest convenience so we can address your concerns and find a resolution. We are committed to upholding our core value of Customer Care and restoring your trust in Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic! Thank you for sharing your positive experience. We're delighted to hear that you found our team friendly and fast, and that you enjoyed the amenities. We're especially pleased that we were able to complete your service in half the estimated time. We understand that your time is valuable, and we strive to provide efficient and timely service. The friendly atmosphere and efficient service you experienced reflect our commitment to Customer Care and Industriousness. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We're glad you find Holm Auto a nice place for buying and servicing your vehicle. We're especially pleased to hear you had a great experience working with Chuck in our service department. We appreciate your 5-star ratings across the board and your recognition of Chuck's excellent service. Sincerely, the Holm Automotive Team of Abilene.