Holmgren Subaru

Bad Customer Service!!! If you are looking for a used car I probably would not trust them. I on the other hand bought a new car and i love it! The price was fair, not great b If you are looking for a used car I probably would not trust them. I on the other hand bought a new car and i love it! The price was fair, not great but fair. I wish I had more time but the car I wanted is hard to get and they go quick. I worked with Justin as a sales person and as a person he seems cool but upon getting to know him and Holmgren better its just a front they put on to get you in a car and get you out of their lives. My car has 600 miles on it and it broke down not even 1 week of ownership and it breaks. I call holmgren and one of the ladies I spoke with told me to call Subaru roadside assistance because there is nothing they can do. At first I was a little shocked by her attitude but in respect to her she was right in a way. Subaru brought the car to Bertera in East Hartford and after it got there I called Justin to ask what I should do his reply was that he didn't know he will talk to his manager and call me back. one week later still have not received a phone call and I tried calling him back twice but both times he was conveniently busy. They are an okay dealership and I wouldn't recommend them but if you do go there you may or may not get good service. I will be taking my car to Bertera from now on. Excellent service!!!! Bertera apologized for this even though it has not been there fault, they put me in a $70,000 rental car which was awesome and they have kept me updated every step of the way. They have been nothing but great to me and are very responsive and very productive. Holmgren is just one of those dealerships that has built there morals around money and greed and not the satisfaction of the customer. Highly disappointed in them and will not be returning to buy another Subaru and neither will anyone I know that asks for a recommendation. More

BEST DEALERSHIP I EVER WORKED WITH!! We didn't have much money but we needed to get a new car. Holmgren Subaru was recommended to us by a very reliable source so we went there. Jason wo We didn't have much money but we needed to get a new car. Holmgren Subaru was recommended to us by a very reliable source so we went there. Jason worked with us and he was really proactive in helping us get just the right vehicle for our needs. He didn't recommend anything that was on the lot just them so he told us he would give us a call when the right vehicle did come in. He called and we went to see a 2000 Legacy Outback with well over 100,000 miles on it. It was in good shape, ran well, could take another 100,000 miles on it for Subarus are really well made cars. For the small amount of money we had this really was a great deal. That was four years ago and we still love our car. We have had to take it in for service a few times and the service was great to work with. They have always worked to help us out as much as possible with our low funds. I am really baffled at the people who say they had a hard time working with this dealership as in 4+ years, everyone from Sales to Service has been very helpful, friendly and given us the best customer service of any place I have ever worked with in my 61 years. I highly recommend both Holmgren Subaru and Subarus in general. They are a top pick for me and I recommend them to anyone looking for a car. They are surely the best dealership I have ever worked with!! More

great low pressure Great purchase experience - very straight forward no pressure. Enjoyed the whole atmosphere and they made the whole process fun. I would recommend t Great purchase experience - very straight forward no pressure. Enjoyed the whole atmosphere and they made the whole process fun. I would recommend them to anyone. More

Do not trust them . Car I purchased has had problems since day 1 and they have been zero help. Car no has a blown engine that will cost me 5K to replace. . Car I purchased has had problems since day 1 and they have been zero help. Car no has a blown engine that will cost me 5K to replace. More

DO NOT GO HERE After getting into a car accident and totaling my car, I came to Holmgren Subaru after seeing a great 2011 Subaru legacy for a great deal on autotrade After getting into a car accident and totaling my car, I came to Holmgren Subaru after seeing a great 2011 Subaru legacy for a great deal on autotrader. I contacted them and scheduled an appointment, at first I was impressed with the friendliness of the staff and the deal I received on the car. I explained to them I was waiting on my insurance check to come in and it would be a little while. Maybe a week and a half. They understood and I placed a $100 hold on the car. I assumed all was well. Except they called me every single day....sometimes2-3 times a day. Even after I continued to explain I had no way to buy the car since I was still waiting for my check. I got so fed up I went to Dan Perkin's Subaru of Milford (a MUCH better dealership that I HIGHLY recommend). I told them about the car I was looking at and my sales person pulled up the service report. I was shocked to hear that this car had been in the shop over 7 times due to ELECTRICAL issues. It was not on the CarFax because it was covered under the vehicles warrenty. But the salesman Esteban just decided to not mention this to me regardless. I bought a vehicle from Dan Perksin's and called to get my $100 back. I have been calling for 2 weeks. Each time I have been met with serious attitude and disrespect. Pam the office manager told me "She doesn't know if my refund has been processed. Sometimes when a deal goes bad It takes a while." I can only assume this means when a deal doesn't go their way they hold people's money as hostage or revenge. Needless to say I have requested to speak to a higher up manager and if my money is not refunded to me by the end of the day tomorrow, I will be contacting the better business bureau. DO NOT COME HERE More

worst car diller dont go there do not buy car ther the service departament is bad check the raviues on the internet dhey dont know what the doing in ther service departament is bad check the raviues on the internet dhey dont know what the doing in ther More

I bought a vehicle from this dealership at a fair price, they had told me the car did not get into any accidents and I would not need a carfax. Within 2 days I had to return twice because of the same proble they had told me the car did not get into any accidents and I would not need a carfax. Within 2 days I had to return twice because of the same problem, the fog lights did not work when I brought the car home, after going back and getting the bulbs replaced I had to return again because they completely shattered (they put the wrong bulbs in because they did not have them in stock) Last winter I had to replace the head gasket $1100 AND the fuel injector $400. I returned from the shop today because my wheel bearing and my tire rod went $588. DO NOT BUY FROM THIS DEALERSHIP. All of these problems happened within 2 years of buying the vehicle, I have done nothing but baby this car, there mechanics are hacks!!! I also have a friend that bought a car there and it stopped working after 2 years. DO NOT GO HERE!!!!! More

Please read my whole review, it goes from good to bad - Please read my whole review, it goes from good to bad - I bought a WRX from Holmgren this past June & worked with salesman Jason Antoniou. He gave Please read my whole review, it goes from good to bad - I bought a WRX from Holmgren this past June & worked with salesman Jason Antoniou. He gave me an excellent price & gave me the value I needed for my trade in. The transaction was nice and easy and I had no complaints. I referred a friend to Jason who was looking for an Impreza less than a week after my purchase. I told my friend he’d get a great deal which he did resulting in another quick sale for Jason. I’m leaving this review now because of my most recent Holmgren experience. I had another friend who was looking to purchase a WRX recently this past October. I contacted Jason to let him know about another easy sale for him and that he should contact my friend asap. He replied saying thanks for the email and that he’d “make sure something is sent out” to me as a thank you for the 2 referrals. He contacted my friend that evening and that was it. Over the next several days both myself and my friend emailed Jason but we were never responded to. The gift he said he’d make sure was sent never arrived. I was also told by Jason via email that my 1st service appointment would be “on him” when I originally bought my WRX. That wasn’t the case when I brought my car into Holmgren for service recently. I even emailed Jason before the appointment asking if he’d still honor what he had said and he never replied. I don’t know why Jason wouldn’t respond to my emails the 3rd time around or respond to my friends emails but it’s left a real sour taste in my mouth with him and the dealership. I know he received them so the only thought I can think of is that they were blatantly ignored. I also find it very unprofessional to offer mailing me a gift for the 2 referrals as well as a free 1st service appointment when I bought my WRX and then never follow through on either. I know these salesmen get busy but if you say you’re going to do something then you should follow through and do it otherwise your word is no good. I didn’t ask for either of these things, they were offered by Jason which he never followed through with. More

Wanted to get a new vehicle but Subaru didn't want to sell one apparently because they didn't work very hard or make it seem like they even cared about making a sale!!!! Thanks but I'll go elsewhere. The sell one apparently because they didn't work very hard or make it seem like they even cared about making a sale!!!! Thanks but I'll go elsewhere. There are plenty of dealerships who want my business!! More

This was by far the BEST car buying experience we could ever have! No games, no pressure, no BS, just great price and service. JASON ANTONIOU was a dream to work with, honesty and integrity in a relaxed at ever have! No games, no pressure, no BS, just great price and service. JASON ANTONIOU was a dream to work with, honesty and integrity in a relaxed atmosphere! Who knew you could find that at a dealership. Even the finance manager, no idiotic fees to argue over. Jeff Reck processed us on pick up and was also great to work with. All in all, a PURE PLEASURE doing business at Holmgren Subaru in Franklin, CT. More