Homer Skelton Ford

My buying experience with my Homer Skelton Team Members; Faith DeWitt, James M. ("SHAC") and Keven Wooten, was beyond Exceptional! Their Customer and Red Carpert Service should be a Blueprint for all dealer Faith DeWitt, James M. ("SHAC") and Keven Wooten, was beyond Exceptional! Their Customer and Red Carpert Service should be a Blueprint for all dealerships! Navigating through the steps for the purchase of my vehicle was an informative and seamless process! I was greeted with unending smiles as soon as I walked through the door and was given heart felt hugs before I departed! "We are still talking about the Home Skelton Service! The morning after my purchase, Faith Dewitt reached out to me to check and ensure that everything is going well and to not hesitate to contact her if i needed anything! Thats that Customer Service"Extended Warranty " thats Free to you when you come to Homer Skelton Olive Branch, MS. With keys in hand (Woot Woot!), I drove off saying,"That Homer Skelton Service is what every customer should experience and I'm still thinking that this morning! Thank you again my HSK Team! Sincerely Cynthia S. More

My buying experience with my Homer Skelton Team Members; Faith DeWitt, James M. ("SHAC") and Keven Wooten, was beyond Exceptional! Their Customer and Red Carpert Service should be a Blueprint for all dealer Faith DeWitt, James M. ("SHAC") and Keven Wooten, was beyond Exceptional! Their Customer and Red Carpert Service should be a Blueprint for all dealerships! Navigating through the steps for the purchase of my vehicle was an informative and seamless process! I was greeted with unending smiles as soon as I walked through the door and was given heart felt hugs before I departed! "We are still talking about the Home Skelton Service! The morning after my purchase, Faith Dewitt reached out to me to check and ensure that everything is going well and to not hesitate to contact her if I needed anything! Thats that Customer Service"Extended Warranty " thats Free to you when you come to Homer Skelton Olive Branch, MS. With keys in hand (Woot Woot!), I drove off saying to myself,"The Homer Skelton Service is what every customer should experience and I'm still thinking that this morning! Thank you again my HSK Team! Sincerely Cynthia S. More

I felt welcomed the minute we walked in no pressure to buy very informative with any questions or concerns faith was the best I’m glad I the only woman salesperson helping me it made me feel more comforta buy very informative with any questions or concerns faith was the best I’m glad I the only woman salesperson helping me it made me feel more comfortable she drove 2 hours away to pick up the car I wanted. And she texted the whole day to keep me informed, if your in the market of a car ask for her she was so professional and nice though out the whole transaction More

Great customer service with Faith ! She really is welcoming and informative and definitely reliable to help when you are unsure! 👍 She really is welcoming and informative and definitely reliable to help when you are unsure! 👍 More

So I’ve given them a month to make this right and they haven’t so now here’s my review on Homer Skelton Ford in Olive Branch. Definitely would not purchase from them again. I have an IOU for my trunk to b haven’t so now here’s my review on Homer Skelton Ford in Olive Branch. Definitely would not purchase from them again. I have an IOU for my trunk to be fixed and unstuck and their attempts to rig it by gluing the spoiler down only lasted about 10 days so now my hatch will not open all the way and they say they can’t do anything about. So instead of fixing my vehicle which is stated on the IOU I now have a vehicle with a hatch that I can’t open all the way. I will say my sales representative Landon Russell was awesome to deal with but everyone else I have dealt with and talked to have not been. More

Appointment time for service was made and honored. Work was done in a timely manner. Jeff Sarbeck was at the service desk and pleasant to work with. Sean in the parts department was very helpful with Work was done in a timely manner. Jeff Sarbeck was at the service desk and pleasant to work with. Sean in the parts department was very helpful with several questions. I enjoyed meeting with sales manager Jerry Hairston and sales consultant Albert Matthews. More

Albert Matthews is absolutely the best to work with. He goes above and beyond to find what's suitable to meet your needs! Very devoted and kind! He goes above and beyond to find what's suitable to meet your needs! Very devoted and kind! More

WE HAD A VERY PLESANT EXPIERENCE WITH THEM TODAY! !! IT WOULD BE A DEALERSHIP WE WOULD COME BACK TO AGAIN IN THE FUTURE!! !! IT WOULD BE A DEALERSHIP WE WOULD COME BACK TO AGAIN IN THE FUTURE!! More

Eric was top tier with customer service and a very great help with making sure my purchase was to my liking. He made sure I picked out a valued car with less mileage and helped me make the best decision po help with making sure my purchase was to my liking. He made sure I picked out a valued car with less mileage and helped me make the best decision possible. More

I brought my 2018 F150 for a basic oil and filter change and a tire rotate and balance on Monday, Feb.26, 2024. I left the truck for the day and picked it up the following morning. When I met with the ca and a tire rotate and balance on Monday, Feb.26, 2024. I left the truck for the day and picked it up the following morning. When I met with the cashier (she was actually another service rep. since the cashier doesn’t come in until 8:00am as she explained) the next morning and reviewed the paperwork I realized the tire balance was not performed. My truck is still under a premium maintenance plan which I purchased and was she told the tire balance is not part of the plan and would cost approx. $62.00. If the service rep. who checked me in (Joseph Johnson) would have called me and explained the issue I would not have hesitated to get the balance done, so when I asked why I wasn’t notified she said Joseph is relatively new and still needs trained in certain areas. Then I noticed on the service report that my windshield wipers were replaced, well this is where the communication breakdown starts to kick in. I explained to Joseph the prior day when I dropped off the truck that I do not want the wipers replaced since I recently paid $53.00 for a premium set of Bosch Icon wipers and did not want a pair of basic generic wipers, this is the same as throwing $53.00 down the drain, what more needs to be said. I then walk out to my truck and immediately notice my truck was in the parking lot overnight, unlocked. I looked at the vehicles on both sides of mine and realize those vehicles were locked, I just shake my head, fortunately nothing was disturbed inside the cab. Finally I get home and park the truck inside the garage. Let me just say that my truck has a number of upgrades and modifications and I keep this truck extremely well maintained and is garage kept every day, no exceptions. At the most, it is driven 3 days a week and for a 2018 it has only 36,565 miles on it. This truck has no scratches or blemishes and is meticulously maintained. I look at the tires since they were rotated and immediately noticed the lug caps were all scratched from the air gun socket, I was infuriated. This 5.5 yr old truck does not have a scratch and now some careless, irresponsible service tech. (name is Aaron Daugherty) does this. There is no excuse for this and they could have at least told me the caps were all scratched…..they said nothing. I called the service dept. that afternoon (Tuesday, Fe.27) and asked to speak with Jeff, the service manager, and was told he was at lunch and they would give him the message to call me back. I did not receive a return call so I called again on Wed., Feb.28 and left another message. Today is Thursday, Feb.29 and I still have not received a return call. This type of service is totally unacceptable and to not even receive the courtesy of a return call is completely disrespectful. I am not a person to write reviews but when I am disrespected in addition to having damage done to my truck and disregarding the instruction I gave regarding my wipers, I will now escalate this matter to ensure no one else hopefully will experience the treatment and disrespect I received. I’m sure if this happened to one of the Homer Skelton employees then they may understand my position. As I stated, this issue will certainly be escalated, and trust me, the dealership will definitely be taking steps to rectify these circumstances. I am not one to sit back and take this type of abuse, enough said. For potentially future service customers who may consider taking your vehicle to this dealership in Olive Branch, heed this advise and pay strict attention to every aspect of your service experience. Customer Beware! More