First the service mgr welcomed me and got purpose of visit. Then the alignment was checked before sending vehicle back to service bays. A multipoint inspection was conducted also, in addition to oil, filter change; plus all wheels bing rotated.
Then a completed form with results of MP inspection, along with status and any recommendations for future visits if needed.
Clean waiting area along with coffee maker and vending machines. Of course you can always go out in the lot; but beware temptation may take over.
A satisfied Ford owner.