Homer Skelton Hyundai

Homer Skelton Hyundai made my trip to Memphis to purchase my new Palisade a fantastic trip.This has got to be one of the top dealerships in the country.and let me not forget my outstanding young salesman.Tha my new Palisade a fantastic trip.This has got to be one of the top dealerships in the country.and let me not forget my outstanding young salesman.Thank you Jonathan Uksas!!! More

Had my car a month. Haven't called or returned a call. Had to go there in person to find anything out. That has been two weeks ago and still have not heard a peep. Had to go there in person to find anything out. That has been two weeks ago and still have not heard a peep. More

Fast friendly service. They fixed my car quickly (once the part was in). Will definitely go back for routine maintenance! the part was in). Will definitely go back for routine maintenance! More

Went to get an oil change was crowded but they find good work...I only allow Homer Skelton work on my car, they for good work! work...I only allow Homer Skelton work on my car, they for good work! More

Awesome service Dept, go see Doug W in service area for all your repair work. Car was returned clean and fixed. Kept me updated on status of repair and told me what was going to be repaired. Of course hats all your repair work. Car was returned clean and fixed. Kept me updated on status of repair and told me what was going to be repaired. Of course hats off to the technician who seemed to have properly repaired my car. Keep up the good work ! More

The service department was great! The service manager,James, was very helpful and informative when dealing with my car. Wyatt also assisted me throughout the process. I went in to the dealership manager,James, was very helpful and informative when dealing with my car. Wyatt also assisted me throughout the process. I went in to the dealership needing an oil change and a knocking I was hearing. When I went in on a Saturday they informed me they could do the oil change but not a diagnostic on my vehicle. I understood but also asked if the mechanic could just listen to my car because I was conceded about the knocking. Wyatt stated he would talk to the manager and they would call me back. Within a hour, I received the call that my car was “eating” engine oil, they did not recommend me driving it and they felt my car needed a new engine based on other make and models that were experiencing the same problem. I left my car for the weekend so they would be able to perform a diagnostic on it the following week. They informed me at the dealership there were approximately 70 vehicles already on the lot, needing new engines. Therefore, my vehicle was 71. It was explained to me that the dealership was only receiving 5 engines a week and they were down to 1 mechanic. I completely understood they needed time to repair the vehicle, however, the details that follows regarding a rental was disastrous. The service department explained that Hyundai only provided $40 dollars a day for rental reimbursement. This would be paid at the end of the vehicle being repaired. After researching several rental agencies in my area, the cheapest rentals were at least $90 dollars a day or more. After my vehicle being in the shop for an entire week and 3 phone calls to the dealership asking when my vehicle would receive a diagnostic and with no answers, I decided to drop into the dealership and talk to the manager. I spoke with David Richardson who was not helpful and condescending when we discussed the status of my car. He explained my car was last to be fixed due to the order of all the other vehicles, although my vehicle was under warranty. I explained that I needed Hyundai to provide an alternative vehicle while mine was in the shop. He stated that Hyundai did not provide loaner cars and they would only be able to provide me with $40 dollars a day for reimbursement. I explained I felt that was unfair considering rentals were $90 a day and I should not be responsible for an additional $50 dollars out of pocket. Especially since the damage to the vehicle had nothing to do with me. I explained this was the second brand new vehicle I had bought from Hyundai and that this vehicle was only 4 years old. He attempted to sell me another vehicle so that I would have a vehicle to drive. I explained to him, why I would not want to purchase another Hyundai when this was the second major issue with my vehicle. Previously, my car had a recall on the anti lock break system potentially catching fire. I was then informed that the problem I was having with my engine would be a potential 2nd recall for my vehicle, Hyundai had not released it yet. When I questioned Mr. Richardson on Hyundai’s quality of vehicle, he then asked me if I bought the vehicle not expecting any issues. Yes, I absolutely bought a brand new Hyundai not expecting any issues. Isn’t this the point of buying a new vehicle. After that conversation, I then requested the main office number. That night I put in an email complaint with a date of hearing back from someone in 3 to 5 days. I did not wait for that time frame so I called the next day. I placed a verbal complaint regarding my issues with the rental policy and the lady informed me that the national Hyundai representative would have the authority to increase the rental price or provide alternative transportation. She was unable to provide those services. When speaking with her, she stated that $40 was not the absolute best Hyundai could do that the rates were determined by the area where I live. She was very informative and understanding. She explained to me she would put my request in to speak to a national representative and I would hear from them in 3 to 5 business days. I learned at this time, there is no national number the general public is able to call. You are stuck waiting on them to call. After waiting 3 days, I called the customer service number back and they stated I had a national case manager assigned and that it would be just a few more days for me to hear from them. It actually took my national case manager 9 days to call me back. It took me calling the customer service number everyday and on some occasions twice a day in order to talk to my national case manager. Every single person I spoke to at the customer service level via phone, was very professional, understanding, helpful and kind. I have no complaints with each of these individuals because every single time I called they provided me with a little more information. Even when I would call the dealership and speak with James or Wyatt, they were helpful and understanding. It wasn’t until I received the call from my national case manager, Shemroy, when everything really unfolded regarding Hyundai’s true customer service. At first, Shemroy was nice. He offered me $65 dollars a day when I explained my concerns regarding the situation. My car was now at the dealership going on 3 weeks and not having an alternative vehicle was detrimental for myself and my family. I explained the rental situation in my area and he didn’t believe me so I provided the name and number to our local car rental place. He placed me on a brief hold and confirmed that rentals in my area were $95 dollars. I continued to tell him it would not be right for me to have to pay anything out of pocket since the defect was due to Hyundai. He then stated the most he could do was $75 dollars a day. I then argued, that still would not be adequate. That Hyundai needed to provide a loaner vehicle or a full days rental at no expense to me. After over an hour long conversation, a request to speak to his team leader, which he refused, he ended up hanging up on me. He stated that his team leader would not be able to speak to me that day but would have to call me back in 24 hours. By time the team leader called me back, my vehicle had been repaired and was ready for pick up. It took an entire month for my vehicle to be fixed and returned to me. After being a loyal Hyundai purchaser of 2 vehicles over the past 15 years, it is incredibly concerning to me that Hyundai does not have better rental/loaner policies for customers who need repairs to their vehicle when it is due to a defect from the factory. If I had not pushed for the dealership to listen to my car, I could have been seriously injured by the engine locking up while driving. If it hadn’t been for me pursuing the issue of a rental and demanding answers, I guarantee my vehicle would still be sitting at the shop awaiting repairs. If anyone from Hyundai would be willing to discuss this matter with me, I would love to take the time to share my experience more thoroughly and provide feedback so that Hyundai may improve this aspect of their customer service. When it is time to purchase another vehicle, I will seriously need to think about alternative options because based on this experience, I am very disappointed in Hyundai’s costumer service and rental/loaner policy. Especially since my uncle is the president over 3 Toyota plants and I chose Hyundai over a Toyota. More

Love the people, all very nice and no pressure! My salesman Michael Carr was awesome! My daughter had him as her salesman and referred him to me. Then I referred him to my best friend and she bought a salesman Michael Carr was awesome! My daughter had him as her salesman and referred him to me. Then I referred him to my best friend and she bought a new car too! More

Wonderful place to buy a car! Could not have asked to work with someone better. Highly recommend Chris Huffman!! work with someone better. Highly recommend Chris Huffman!! More

Amazing customer service. The staff is friendly. The facility is always clean. Everyone is helpful. facility is always clean. Everyone is helpful. More

Good Good 👍Good Good 👍 Good 👍Good luck man and thanks for your time you get here and for your time you get here and More