I purchased a 2019 F-150 I found off their internet add in December. I am in CA and did the negations by phone text and email. When I arrived to turn in my old truck and pick up the new one there was literally nothing in the file for the transaction. I had paid for a shell and leather upgrade as the down payment so I was locked to this truck (they were never able to provide the receipts for the shell or aftermarket leather). I was told my trade in would be upper half of their online value estimator because it has 20k miles left on extended warranty, under seat safe and air assist bags, and in excellent condition, that was 11 to 16K (estimator value) so I was told 13K up would be trade value. On arrival they found no issues and said 11K. I was told no problem to switch low profile tires and upgraded rims for the smaller standard rims and higher profile tires and would get a credit as the rims were $1,200 upgrade. No note on this in the file, I ended up with tires and rims off of a trade in with 19k miles, no credit for used tires or the value of the rims, told take it or leave it.
I repeatedly asked for the pricing work sheet because numbers didn't work out as they described and my repeated requests were flat out refused. All numbers were on on a blank 8x11 sheet of paper and they could not give a purchase number, tax rate or what number taxes were calculated from. Exacerbated, I signed the paperwork and left to CA.
I made CA DMV appointment to register, the first week January and DMV had nothing from the dealer. Dealer check and application arrive 34 days after purchase, DVM calls me to come down and because the 30 day temp registration expired the fine was just under 2K! DMV had no way to determine purchase price to calculate taxes. So I had to get a 30 temp registration, and finally got Home Town Motors to send the pricing sheet. Back to DMV 3rd time, the lady laughed at the sales financing form compared to the pricing sheet. Another $965 to DMV that was not calculated properly and the vehicle was finally registered in early February. I called and talked with the finance person I dealt with because he was the only one I could get to answer the phone and asked that they reimburse me for the fine I received because their paperwork was late and pay 50% of the additional fees they improperly calculated. I was promised a manager would get back to me, nothing.
I purchased a truck from Corwin Ford in Nampa Id. the same way in 2015. I arrived, they had all the paperwork in a folder, signed in less than 1/2 hour. Went to CA DMV the next week everything was correct. no Problems.
I don't think the Folks at Home Town Ford are intentionally dishonest, but rather in way over their heads, with poor or no business processes in place and internal communication is all verbal with no records. They are not equipped, or experienced to do out of state or online sales. They knew I was screwed because I had paid for the leather and shell as well as traveled 900 miles to pick up the new truck. As such they did not in anyway try to reach any compromise regarding the trade in value, tires or provide detailed costs of the transaction.
Unless you can conduct ALL transactions in person, make notes and demand documentation of all the transaction details before agreeing to anything, you should pay a bit more and go somewhere else.