Honda Cars of Rockwall

Honda Cars of Rockwall responded

We're so happy to hear about your great relationship with John! Thanks for your loyalty to Honda Cars of Rockwall, and we're always here if you need anything else!

Honda Cars of Rockwall responded

Hi Denise, we apologize for not having appointments sooner. We strive to get you in for service and recalls as soon as possible, however due to customer volume and/or variables out of our control, there may be delays. If you’d like to discuss your experience in further detail, I’d be happy to speak with you below, thanks. Shannon Grape shannongrape@lithia.com Service Manager

Honda Cars of Rockwall responded

Hello, We regret to hear that your showroom experience left an unsatisfactory impression. Our goal is to ensure a seamless customer journey for all so please know that we apologize for this recent visit not meeting usual standards of attentive care. At your earliest convenience, I would love the opportunity to have a direct conversation. Kindly use the contact information below to get in touch. Thanks, Dave Tunnell 972-670-7219 davidtunnell@lithia.com Assistant General Manager

Honda Cars of Rockwall responded

Hi Gloria, Thank you for your feedback. I apologize for any mix-up regarding the information on vehicles you are interested in. I would like to take the time to speak with you and answer any questions you may have about our current inventory. Please reach out to me when the time allows. We hope to serve you again in the future. Dave Tunnell AGM davidtunnell@lithia.com 972-670-7219

Honda Cars of Rockwall responded

Hi, I regret to see you feel this way about our team following your purchase. We assure you that customer satisfaction and transparency are always our goal. Please reach out to me at your convenience as I’d like to learn more about your experience. I hope to hear from you soon. Dave Tunnell AGM davidtunnell@lithia.com 972-670-7219

nimmidas1952 responded

Dave Tunnell AGM March 3rd, 2020 Dear Honda, This is an ongoing case: Case #10180921 and Case # 10245421 My name is Elizabeth Das and I am emailing you in regards to an issue I have experienced with your company. The issue arises from the purchasing of a Hybrid EV last year. Since I started driving the Honda Insight touring, Hybrid/EV, I noticed my health was going down. I would lose consciousness and experience dizziness while I was driving the vehicle. In an instance that I recall, I lost the strength of my right arm and felt disoriented. This situation occurred for months since I was driving the car and on December 2nd, 2019, I was driving at 544 Wylie Texas, and began losing my consciousness. I stopped in the middle of the road and pulled over to the closest parking lot trying to regain my stability. I would tend to do this often as this was an ongoing issue while driving the car. I immediately called 911 when I felt my body beginning to get more fatigue. I began explaining to them upon arrival that I would feel this constantly when driving the vehicle. When EMTs arrived, they informed me that it was too dangerous for others on the road and myself to drive in these conditions on the road and took me to the hospital to examine for the cause. I was taken to the Baylor Wylie Tx emergency department. Once stabilized, I was taken to 6800 Rowlett Baylor Scott and White Hospital. They ran many tests such as an Ultrasound, X-rays, MRI, EKG (from different angles), and labs for approximately 28 hours. I was kept on continuous monitoring to observe my vitals and for observation overnight in hopes of finding the cause of losing consciousness often. Once discharged, they asked me to get a heart monitor to observe my heart at home also. The finding was not related to my health. As stated before, this would only occur while driving the EV/Hybrid vehicle. Sharing my experience with another individual gave me the conclusion that the EV/Hybrid car might highly have been the reason why I was experiencing the signs and symptoms that I mentioned which made me continue my research. I started noticing that whenever I use the car again that I would experience losing consciousness, shakiness in my body, disoriented, and loss of strength in my arm. I asked a friend to drive the car and I sat next to her in the passenger seat. The same problem occurred again while in the vehicle. I now knew without a doubt that this was causing my symptoms. I would also like to add that I have no severe medical history which would have led to these signs and symptoms. (This information above was emailed to Honda) After reading my letter, Honda Rockwell picked up the car and a few days later called and said the car is fine. It was the result of what they found which I am not sure is true or after finding not accepting there was an issue with the car. But the fact is I am the driver, I used the car from August 2019 until late January 2020 and I believe that my experience cannot be subjective. For some odd reason, once I communicated with Honda, I was informed by a lady named “April Blake” That I purchased the vehicle from the internet which was completely wrong. I went to the Honda Rockwall Tx to purchase and believe it was an irresponsible answer I got from Honda company. Initially, felt like my concerns were not taken seriously how dangerous it was for me to continue to drive the car. Thank God, I was able to be given a temporary car to drive while the EV/Hybrid was in the Honda shop for examination. I explained that I did no longer want the EV/Hybrid and would want another Gas vehicle. I wouldn’t sale privately knowing the danger in the Hybrid EV. When I called the Sales Manager “Tenner Maxwell” said, “Yes come we will take care of you.” At this moment I couldn’t get over my experience of the faulty product I had been sold even when they stated that nothing was found wrong with the car. Once I picked out the Honda Accord that I am driving now, they showed me the price on the paperwork on the window was $23000, but the manager was willing to sell it to me for $22,000. Instead of replacing the faulty car, they said: “I wanted to upgrade so we are doing your favor”. I couldn’t believe what I was hearing as returning the car was not due to my wanting to upgrade but for being concerned with the health issues it was causing me to experience. I denied this verbally and stated that this was the reason why I was looking to get rid of the EV/Hybrid which they sold to me. A serious life-threatening vehicle was never taken seriously. He gave $20,000 for $28,000 for the vehicle and subtracted $8000 dollars. I was damaged, hurt emotionally, mentally, and physically by their harsh inhuman response. I couldn’t function well for days. A few weeks passed by and I thought to check the paperwork since the salesman was also taking my signature on paper which he falsely explained. Checking the paperwork, I found out the sales manager deceived me with the price of the Accord. He said the price will be $22000 and noted that the contract said I will be charged $26783 for the Honda Accord. I was also aware that my loan would be $10,000 as Honda Rockwall showed me on their handwritten paperwork. Today I saw the contract and it said my loan was $12,000. Upset about what I just read, I proceeded to call the sales manager about this. The manager changed the subject and continued to say that “He helped me get rid of the EV/Hybrid, it was harmful so I helped you get a new one instead” and nothing more. Each step of Honda's employee had a different story to tell and a strange lie attached which further upset me. It has been and is an unbearable and unbelievable experience with the employees I encountered at Honda Rockwall. The car damaged me physically, and also harmed me emotionally, and financially and lost faith in a company that has a reputation that I trusted. Another issue that I have not mentioned in the medical bill for going into an emergency, is ambulance transportation, and admission to the hospital overnight. I hold the Honda company responsible for what happened to me for selling me a faulty vehicle in the first place and do not believe these medical bills are to be held accountable. I have felt completely ignored and not taken seriously at this point by Honda and am just hoping that a sincere individual will take the time to get in touch with me about these concerns. If not, I will go to greater lengths to prove what took place with my medical records, contracts, and other paperwork that will reveal the significance of everything that has taken place. Sincerely, Elizabeth Das nimmidas@gmail.com nimmidas1952@gmail.com

Honda Cars of Rockwall responded

Hello, I apologize we did not explain the vehicle pricing completely. We did have the vehicle online at an aggressive price and “AS IS”. The crack was at the bottom of the glass, we offered the vehicle for sale priced accordingly. The glove box may have been open (I am not sure) but the glove box was not broken as we closed it and it was working properly when we sold the vehicle. As for the paint protectant and Lojack they were added to the vehicle and would have been a part of the price as advertised online. Again, I apologize we did not live up to your expectation. We do care and want everyone to be happy when they leave. We would have liked to sold you the vehicle, we just could not meet the price you offered. Dave Tunnell AGM davidtunnell@lithia.com 972-670-7219

Honda Cars of Rockwall responded

Hi, It's unfortunate to hear of your dissatisfaction and the level of communication you received. Our team is dedicated to providing excellent service, and we regret to hear we missed the mark with your recent experience. Please consider reaching out to me so that we restore your confidence in our team. We hope to continue serving you. Dave Tunnell AGM davidtunnell@lithia.com 972-670-7219

Honda Cars of Rockwall responded

Hello, Thank you for visiting our store. I am sorry we did not present you with an offer to your liking. The market does change, so we price based on current conditions in the new and used car market. We appreciate your past business with us and apologize that the offer did not work out. I have addressed this with the two team members and do apologize for our lack of courtesy and professionalism. Dave Tunnell AGM davidtunnell@lithia.com 972-670-7219

Honda Cars of Rockwall responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. John Frazier Multi-Store General Manager 214-929-5926 jfrazier@hondacarsofrockwall.com

Honda Cars of Rockwall responded

Thank you for your wonderful feedback regarding Scott and your car-buying experience. Congratulations! Our team hopes to have the opportunity to serve you again.