Honda City Chicago

I purchased a vehicle on Saturday, Feb. 23. My principal salesman was Samuel Dey, who was very attentive, very helpful in answering questions I had about the vehicle, and never made me feel like I was being salesman was Samuel Dey, who was very attentive, very helpful in answering questions I had about the vehicle, and never made me feel like I was being rushed into making a decision. When I returned home, I noticed an error in the information on the paperwork and I had to return to the dealership on Monday to have the original documents voided and corrected documents prepared. I do have to say, however, that when I returned to the delearship on Monday, Feb. 25, to correct the papers, the person I dealt with ("Patrick" in Finance) was very helpful, addressed all of my concerns, and fixed everything quickly. Mistakes happen; I understand that. Overall it was a good experience and I would recommend this dealer to other potential Honda car buyers. More

The reason why I gave Honda City Chicago, the rating was because when I first enter the dealer ship Mr. Day gave us a nice and warm hello and welcome to Honda City. I will be right with you in a minute. The because when I first enter the dealer ship Mr. Day gave us a nice and warm hello and welcome to Honda City. I will be right with you in a minute. Then when Mr. Day came over to us he said thank you for your patient how can I help you. I told him what kind of car I was looking for in he ask me have I every driven a Honda before and I told him no. He then ask me If I would like to go for a test drive and I said yes, He took me on a test drive and while I was driving Mr. Day was explaining everything too me. My overall with Mr. Day was very exciting and he was very very professional. I would recommend everyone too Mr. Samuel Day. Thanks Honda City for a job well done. More

Recently purchased 2 cars from them and had service done on one of the cars that had a recall, well drop the car off and had an hour to wait for the car so instead standing around i went to look at the new on one of the cars that had a recall, well drop the car off and had an hour to wait for the car so instead standing around i went to look at the new cars, when i got there Gilbert Gallarzo confronted me and i told him that i purchased recently 2 new cars there and one of them was a 2013 honda crv but i really like the new honda accord he said we can help you get the accord , so i said oki if you can keep my payments no more than what i,m paying now which is 479,86 than we can make a deal, he told me to wait , well some time went by and he comes back and tells me sorry we cant do same but i can do 550 for 72 months i said no the most i can do is 500 even though i dont really need a new car but if you can get me the deal i wil do it , well anyway back and forth for an hour he says we can do it for 500 but it will be 75 months plus i had purchased a extended warranty on the crv and he said if you do that deal we will sent you the money back from the warranty which was like 1300 dollars ,well i said sorry i told you the most i can do is 72 months for the last time with 500 dollars a month or i,m walking out, he said wait let me see what i can do for you i said oki , few minutes later he comes and he said i got the 500 for 72 months we shook hands and i went to see Joe not sure of his last name but i had a bad experience with him when i bought the last 2 cars in november, very rude nasty guy not sure how they can do business with that guy but anyway i said to my self let me give the guy a chance and from my old experience i ask him in front of my friend that was present at the time i said Joe are you sure its 72 months 500 a month ? 3 times he look at me was really rude and he said yea yea so i signed the papers real quick something didnt simed right like he was rushing me but anyway got the paper work got the car and went home . when i got home i think to myself something is not right why he rushed me like that so i took the papers out and sure enough it says 75 months with 500 hundread a month, i call the honda right away and told them about it ,well it was saturday late so i think let me go in the first thing monday morning to get that straight, when i got there Joe wasnt there it was around 11 am so i went to see Pat not sure of his last name bu he was very rude and said to me shame on you for not reading the papers , i got mad and told them to have Joe call me when he gets there and i left, waited till 2 pm 4 pm called few times ask for Joe or Pat kept going to voicemail ,try o talk to Gilbert same thing like the whole place ignoring me , well if thats the way you guys do business tell customer one thing and do other things on the paperwork than this is a scam not right to do that ,never mind i wont get my 1300 hundread from the warranty but got screwed on 3 extra payments a month which is 1500 never mind i got only 26000 on my trade that cost me 31000 3 months ago and the car only had 1300 miles but i,m not complaining about that the thing is dont tell someone 72 months just to get the deal going and on the paperwork put diffrent thing in person, i sell cars for a living and i would never do costumer like that , i rather do the right thing in order to get him back , and they knew i told them i was going to come back to get 2 more cars one in april for my sister and one in may for doughter but from now on i dont want to buy shoes from that dealership if they rather get 3 months out of a person instead sell 2 more cars in 3 months period than let them do business likethat but they wont get any more business from me, tought i could trust them didnt know that i had to read everything perfect or i would get screwed if i dont,my point is if you cant do it just say it sorry cant do it for that amount dont just say yes and do diffrent thing thinking that mayby i wasnt going to look at the paper work when i get home so you can pull a fast one, i got so mad that i dont think i ever buy a honda again even from diffrent dealership. ps. I ARTUR SIKORA GOT EVERYTHING STRAIGHT WITH HONDA CITY SO PLEASE DONT SENT MY REPORT More

As soon as i walked into the dealership i was well greeted and taken care. Gilbert Gallarzo was knowledgeable of the vehicle i was looking for and very helpful in letting me know about all the feature greeted and taken care. Gilbert Gallarzo was knowledgeable of the vehicle i was looking for and very helpful in letting me know about all the features it offered. The price and my over all experience was great so i purchased the vehicle. More

as soon as i walk in, i was greeted, i was in shocked that i got a new honda civic, despite of my bad credit... that i got a new honda civic, despite of my bad credit... More

This was my 2nd time buying a used car from hondacity. The ony reason why i went back was because i thought i had to since i was still paying on my car note. If i knew i could trade my car in anywhere hon The ony reason why i went back was because i thought i had to since i was still paying on my car note. If i knew i could trade my car in anywhere hondacity wouldnt have been on my list if it was the last car lot left on earth. sales made good on their word to pay my old car off and to have my brakes and rotors done at their expense but service made like they were doin their job but in the end were only givin me the the run around about what was actually wrong with my car. Ive been at the dealer so many times one would think i worked there. they sale cars knowing a crap load of things are wrong with them but never disclose any of the problems until you come in with complaints and at that point they are only disclosed one at a time until your car has issues again. i was hearing a noise and service automatically assumed it was my brakes since they knew they hadn't passed the inspection when i brought the car but no one actually test drove the car to hear the noise i was talkin about until weeks later. when they heard the talk of noise off the bat they kept stating the brakes and rotors would fix it so they did them and the noise was still there. i went back and they said it was from the entire front suspension being bad so i got that fixed with my warranty and was told my car would be checked to make sure nothing else is wrong. the noise was still there i went back and was told it was the back brakes so i got them done on my own and the noise was stiil there. i had my uncle look at it and he found it to be the axles or rear gear box. the noise was coming from the rear so i feel honda citys' so called certified mechanics should have used common sense and checked all the possibilities it could have been from the back instead of sending me on blank missions and guessing what the problem was instead of actually fully inspecting my car. i called them like i did everything and the noise is still there and service is like the best i can tell you is to go to the dealer because we dont know that much about your car. ifs thats the case they should have sent me to the dealer from the start. to top it off i dont konw what happened with the previous owners but i was cleaning my car and noticed the carpet on my passenger side is gone like a shaved cat and there's a hole somewhere because oil or something is soaking in my carpet? With my 1st car from them i went through the same exact thing but it was different sales reps and service people i dealt which. i got the car and it seemed fine but deep down i feel hondacity knew the cars' many issues but chose not to say anything, i too was there so many times i could have been working there. i dont think anything was fixed on that car since it was made because i put so much money into it out of my pocket rack and pinion, brakes front and back, rotors, wheel bearings, steering wheel column because it was discontinued and mnay more parts. i got a oil change and was given a new list of issues which is why i decided to trade it in stead of putting enough money into it to make the car brand new. its sad that a company that's supposed to be so big and trustworthy will brush under the rug the fact that they sold a crappy car with a gang of issues to a unsuspecting innocent person just to make a sale. if anything they should be trying to sale their cars in the best possible condition to ensure a good reputation and loyal customers. or at least lay in all on the table and let you know whats wrong with the car instead of you finding out once your car is broken down on the side of the road somewhere. when i got my paperwork i noticed the price was 2000dollars higher than what was originally stated so i asked and was told it was taxes or something come to find out it was for the warranty that i was told came with the car, they never said i had to pay 2000 dollars for a warranty i thought it was free they never asked me anything about it. when i called them out on it one of the reps was like well you sholud want a warranty, that wasnt the point they made like it was included but in the end its 2grand. i don feel they give off a freindly vibe and their customer service isnt all that great because they tend to their needs instead of yours. they kept trying to throw me in any car despite me telling them i didn't want the car s they were offering. instead of me being in a rush to get rid of my 1st car before it completely fell apart that i should have done enough investigating that way i would have learned i can trade it in any where and could have been in a way nicer newer car for about the same as the overpriced pieces of crap honda city sales. More

Johnathan in the Internet sales department price matched my quote from another dealer and threw in extras to make it worth my trip. Experienced some technical difficulties while there but there were no surp my quote from another dealer and threw in extras to make it worth my trip. Experienced some technical difficulties while there but there were no surprise costs added, the vehicle I asked for a quote on was waiting for me and no attempts to upswell me. I recommend making the trip out of the burbs especially the south suburbs if you are looking for an honest deal and people who will work for you not against you. More

My car alternator and battery failed in the vicinity of My car alternator and battery failed in the vicinity of this dealership. Although I had never done business here Rufus was very helpful. When the My car alternator and battery failed in the vicinity of this dealership. Although I had never done business here Rufus was very helpful. When the problem was diagnosed he advised me that they would need to keep the car overnight. He then provided a loaner car to get me home at no charge. A very bad situation turned into a good experience due to Rufus. More

My sales process was pretty good, but the after dealings are terrible. First problem day after taken home my 07 Odyssey. Entertainment system didn't work. Contacted the sales person (internet sales manager) are terrible. First problem day after taken home my 07 Odyssey. Entertainment system didn't work. Contacted the sales person (internet sales manager) after multiple phone calls, and emails he told me to call the entertainment system guy Christopher. Why should I call was my first thought but I did. Christopher after two calls called me back. He said this is a factory item, I'm an aftermarket guy what do you want me to do!!! I called the sales person back again no return call. Drove to the dealership, and explained my frustration, and JC took care of it. Problem #2 the a/c has never been up to par, I thought it was just because it was a van then yesterday with the a/c on foul burning smelling fumes came inside of the van. This morning I took the van in to service explained the situation, and after three hours they gave me a loaner and said it would be fixed tomorrow. I just got a call 10 hours later telling me this repair would be at my cost, and I said no this car was supposed to be certified according to the sales person who also showed me the carmax report. Service said I could talk to the used car manager Arsani. I called Arsani explained the situation, and told him this is unacceptable. I just purchased this van for $17,000. He said wait till your extended warranty kicks in, in 30days!!! He couldn't help me. I told him the a/c clutch didn't just ruin the compressor overnight. He again said wait till your extended warranty kicks in, I remember the a/c being cold when I was in it. I told him I will bring the van back, and leave with him. I called Honda to complain so we'll see where this gets me. More