Honda City Chicago

Worst experience with Ricardo Tovar. I walked in with my parents hoping to purchase a brand new CRV and wanted to negotiate the price. After a couple hours, this guy turned disrespectful. He asked my dad wh parents hoping to purchase a brand new CRV and wanted to negotiate the price. After a couple hours, this guy turned disrespectful. He asked my dad why he was talking if the car was not for me, not him. After I did not accept his monthly offer of $498 he said “ a lot of older adults would pay this” which offended me a lot, I’m 19. And he still had to nerve to say I’m looking at the wrong car. Fortunately, I was able to get the same car at Napleton Honda that same day for a much reasonable price. More

Worst financing experience. Ricardo tovar was the reason of my bad experience. He was very difficult with his smart remarks. Will not be returning nor referring anyone to buy here. Very disappointing. Bough of my bad experience. He was very difficult with his smart remarks. Will not be returning nor referring anyone to buy here. Very disappointing. Bought the same car at Napleton honda with no insulting remarks and easy finance. More

I had a deal in the works. Was quoted a price and ready to buy. I then went to visit the dealer to confirm it was the model I wanted which it was and then asked for an out the door price to be emailed to m to buy. I then went to visit the dealer to confirm it was the model I wanted which it was and then asked for an out the door price to be emailed to me. When they gave the price the numbers were 2 thousand dollars higher than originally quoted. When I asked about it I was told the vehicle had a "pro package". So... I went to Honda's website and there is no such thing for 2k. I asked the salesman again to confirm what it was and he told me it was paint protection (about $350) floor mats ($150) and wheel locks ($20). Mark up is insane!! I responded that I didn't want them and to please adjust the price and was met with the lie that it was allocated to the vehicle. Another lie. Honda does not allocate add on parts. I called American Honda. This is really upsetting when a dealer is trying to take advantage of a supply issue, price gauge during a pandemic and then straight up lie to a potential buyer. Honda really needs to look at what this dealer is doing to customers. It wrecks the Honda brand. I will probably go another direction in regards to manufacturers because of the horrible experience here. More

Avoid bait and switch at Honda City Chicago, 4950 S. Pulaski. They offered to beat any offer by up to $500. I confirmed by email and phone with Thomas and Lourariel pricing and that the new car I wa Pulaski. They offered to beat any offer by up to $500. I confirmed by email and phone with Thomas and Lourariel pricing and that the new car I was purchasing was being cleaned and prepared for me to pick up. I even completed my financing application online before driving to the dealership. When I arrived, they told me they did not have the car I was buying on the lot (or any cars of that model and year). They tried to sell me a more expensive car or convince me to buy their "demo" vehicle. Multiple people at this dealership outright lied in order to get me into the dealership and then offer a different (worse) deal. More

I had my vehicle towed in on Saturday. I told the advisor the car has no power in drive, I have a transmission light and an emissions light on, and also a transmission leak. They told me the cause of my issu the car has no power in drive, I have a transmission light and an emissions light on, and also a transmission leak. They told me the cause of my issue is a transmission pressure sensor and fill plug and to install a new one it’s gonna be 879 dollars. So I had them install the sensor. I get a text saying to call them as soon as I can. I call them, what they say is the tech installed the sensor and it still doesn’t have power in drive and now it needs a new transmission unit and it’s gonna cost 7000. I called the service manager and he tells me that it’s part of a process of elimination and that’s the first step. No one told me that. I was told that’s the pressure sensor is the issue. He lowered the first to 709 insisting they told me it’s a process and that’s the first step. 709 to tell me the sensor is not the issue and it’s need a 7000 transmission. I had my vehicle towed out and the whole process they acted like my vehicle wasn’t in the lot. I paid and they didn’t give me my car keys and they drove my car to the alley and had the tow truck driver go to a different lot to get the car. They made the whole process a mess. I’m never coming here again, I’m telling everyone about my experience here and telling them to stay away More

Worst experience ever, Their salesman, Mike is one of the worst, talks all bs, just to get you in, and leave you alone. They promised me free oil change, and when I got back, they said there was no record, w worst, talks all bs, just to get you in, and leave you alone. They promised me free oil change, and when I got back, they said there was no record, worst customer service ever, will never buy any car from Honda! More