Honda City Chicago

After a bad start, it got much better. We actually were going to cancel our deal, but then the manager Mike I stepped in. They ended up giving us a fair deal and delivered the new car to o We actually were going to cancel our deal, but then the manager Mike I stepped in. They ended up giving us a fair deal and delivered the new car to our house, swapped out the license plates from our trade-in and we signed the papers at home. Lucio delivered the car and completed the deal. He was great. He was thorough and made sure we understood how to use all the options in the CRV before he left. More

Good customer service Had a memorable buying experience. Very friendly and helpful staff. No pressure to buy any add-on products. Would shop here again & recommend this pla Had a memorable buying experience. Very friendly and helpful staff. No pressure to buy any add-on products. Would shop here again & recommend this place. More

Pleasant experience Can't go wrong buying a Honda. Carolina Waluszko worked hard to get me, to a figure I could agree on. I hope she's there when i have to trade in. She Can't go wrong buying a Honda. Carolina Waluszko worked hard to get me, to a figure I could agree on. I hope she's there when i have to trade in. She was an incredible sales rep. AG More

Very very bad! People and mechanics My car leaks from the motor i don't know nothing about it and the mechanics says its fine i guess is very very poor service my car is honda 2016 7 tho My car leaks from the motor i don't know nothing about it and the mechanics says its fine i guess is very very poor service my car is honda 2016 7 thousand miles More

Great experience!!😊😊 Everything was brought to my place of my employment. Signed the papers and quick and easy. I would recommend her. Awesome service!!! She was concerned Everything was brought to my place of my employment. Signed the papers and quick and easy. I would recommend her. Awesome service!!! She was concerned about the payments made on previous car. She was awesome!!! More

Sales person I dealt with Mr. Jesse Aguinaga. He wss professional, well educated on all vehicles. He was not in a hurry took his time to explain everything to us. I dealt with Mr. Jesse Aguinaga. He wss professional, well educated on all vehicles. He was not in a hurry took his time to explain everything to us. Would recommend him to other friends and family when buying a car. More

Low ball if you bother to make an offer If half a star or 0 star review would be possible, I would leave that instead. There are very few spots to park at the dealership. We made the mistake If half a star or 0 star review would be possible, I would leave that instead. There are very few spots to park at the dealership. We made the mistake of pulling into the service lot as there were no spots available in front of the dealership. Immediately one of the service cronies told me that we needed to move the car. That we were not allowed to park in this lot. No how can I help you? Or what brings you our lot? Or may I suggest a better place for you to park? Or even a hey, I'll park your car for you? Just attitude. Clear. We drive around the block, majority of which is a one way street, until we're able to find a spot. We walk into the regular Honda dealership, my mistake not knowing that it was not the used lot under the same dealership name that we needed to be at instead. After our two hour plus drive just to see a car for the first time, we were advised that we needed to go half way down the block and across the street. No. You need to learn a modicum or customer service and explained the "customer service" I had already received. The salesman brought over the manager. He apologized, stating it must be a "Chicago thing" like Chicagoans are rude in general. Please.... you will bring around the car that I'm interested in and have already made a purchase agreement for. I'm not moving my vehicle once again in the struggle to find parking. We asked if they would mind filling up the vehicle as it was on empty, was sold to us on E and never filled up. The entire experience was a mess. We purchased the vehicle, but question if the reason the manager who approved our offer was so quick to accept because his sales people can't close a sale and seem incapable of being polite. More

Honda CRV I purchased a Honda CRV 2017 model working with Frank Garcia. He was very professional and friendly and took the time to walk me through the purchase I purchased a Honda CRV 2017 model working with Frank Garcia. He was very professional and friendly and took the time to walk me through the purchase process. More

Great, honest and efficient service from Carolina! I'm a Costco and Sam's Club member, started shopping around for the best deal back in September 2016, got many great offers/quotes through their auto I'm a Costco and Sam's Club member, started shopping around for the best deal back in September 2016, got many great offers/quotes through their auto buying programs. I presented these to Carolina Waluszko at Honda City and she beat the competition (Community Honda, Continental Honda and, McGrath Honda). Throughout the years I've bought 4 brand new cars at different car dealers and before buying this last one (2017 Pilot) I visited 3 other dealers. I'm never coming back to 2 of those and the best service and best experience and best treatment was with Carolina Waluszko at Honda City. Honest! Efficient! Not pushy at all like almost every car salesperson out there. She had to find my new car at another dealer, I waited for a few weeks, Carolina provided updates periodically and made me feel I was her only customer. Timely and respectful responses via email every time! Fulfilled our deal to the dot and even got me an extended Platinum warranty for 8yrs/100,000 miles at a super cheap price $16/month (I know I might not need to use this warranty but what if I do???). Car arrived yesterday 04/11 and she had ordered the running boards with lights before that and had them installed the same day... she promised the car for the 15th and had it ready, washed and gassed up 4 days earlier!!! How's that for EXCELLENT service!!! Will come back to Honda City ONLY if Carolina still works there. She makes Honda City look really really good! More