Honda City

Great service Robert was extremely helpful and open about the best features to have and those I wouldn't really need. He took the time to show me all the options. Robert was extremely helpful and open about the best features to have and those I wouldn't really need. He took the time to show me all the options. I showed up at 10 am and had to come back later to pick up the car. Robert waited until 9pm for me to return after work and pick up the car. I will definitely use him again. More

Great sales team My family has been leasing cars here for several years. They always take the time to show us all of our options and help us pick the right car. They My family has been leasing cars here for several years. They always take the time to show us all of our options and help us pick the right car. They give us great prices but also explain how the leases are figured. I highly recommend them More

No longer a customer after the deal is done Bought my 4th car from this dealership a few weeks ago. Dealt with James Tarantino (Sales Manager) & Wilfredo Estavez. Here are the facts: Was ve Bought my 4th car from this dealership a few weeks ago. Dealt with James Tarantino (Sales Manager) & Wilfredo Estavez. Here are the facts: Was very specific about most important feature being Navigation Was advised 2014 Civic had navigation After deal was done was advised that navigation was not built in but required an APP, a cell phone & an HDMI cable Was told that I would get the HDMI cables free of charge & vouchers for 3 oil changes to make up for the "confusion" Went to the dealership twice to pick up the cables - was given excuses as to why they were not there. Was told Wilfredo would drop them off at my house (2x) but that did not happen. Phone calls to Wilfredo & James went unanswered Found out my phone was not compatible with the navigation Bought new phone (based on info on website) James said he would give me yet another 3 vouchers for oil changes to make up for the cost of the phone Was told that I could pick up cables at Honda Service Picked them up and realized they were all for Apple devices Found out that the navigation is only compatible with iPhone Left another message for Wilfredo which was not answered Went back to dealership and Wilfredo said he never got my message Explained and he said we needed to deal with James James, upon seeing me, said he heard the bad news. Hmmm, if Wilfredo did not get the message, how did James know? James told me I needed to switch out my phone for an iPhone I said it was unacceptable and he said, and I quote "Well, M'amm, would you like me to magically change it?" Bottom line is the information pre sale was misleading and there was absolutely no customer service post sale and, by the way, I never received any of the promised free oil change vouchers. I would like to temper the above review with this: Marie Iaconno in the finance department was wonderful as she was in the past when I bought my other cars from this dealership. More

Horrible experience It was a horrible experience. My company was purchasing a new car and the initial quote given to me was acceptable. James offered me a fair deal for It was a horrible experience. My company was purchasing a new car and the initial quote given to me was acceptable. James offered me a fair deal for the new car being purchased as well as a fair deal on my trade in. He did not offer anything in writing insisting that his handshake was enough. My company was ready to write a check for the car so it was a cash deal, no financing required and no matter how many phone calls, visits, emails, texts we sent following that "handshake" the deal could not be closed. Do yourself a favor and never visit that dealership. I love Hondas but that location is horrible. FYI I got my crv from another dealership and paid cash a week later for less money More

Very unfriendly behavior by their Finance manager Honda City, Levittown customer service is awful. Mainly Finance Managers(Edwin Febles) was very unfriendly and rude. He was not willing to help to pur Honda City, Levittown customer service is awful. Mainly Finance Managers(Edwin Febles) was very unfriendly and rude. He was not willing to help to pursue other financial options rather he was insulting and was trying prove his superiority in knowing finance really well. Which he does not I believe. Cannot believe we have such mangers .. Where one of the imp point in management says customer is everything .. It's a disgrace. I would not recommend this dealership for any sales activities. More

First time buyer I recently bought a certified car from Ar, he explained the process of buying my first car slowly and Marie in finance was very nice. I am recommendin I recently bought a certified car from Ar, he explained the process of buying my first car slowly and Marie in finance was very nice. I am recommending them to everyone in my precinct. More

Bad Service Experience Took my 2008 Honda Civic Hybrid in for a complaint about the suspension and a harsh ride. They replaced a control arm bushing but left the stabilizer Took my 2008 Honda Civic Hybrid in for a complaint about the suspension and a harsh ride. They replaced a control arm bushing but left the stabilizer bar bushings loose. One fell off while driving. Took it back to have one tightened and the other replaced. The vehicle still had a hard ride; I suggested inspecting all of the motor mounts. They claimed to have found no problems on two separate occasions. I finally took it to a different dealer, within half-hour they found a bad transmission mount. BTW vehicle was still under warranty. More

Not a horrible experience till I got to the "Finance Manager" . She began trying to tell me that I was better of earning my .5 percent interest in the bank and finance a car through them at a 3% interes Manager" . She began trying to tell me that I was better of earning my .5 percent interest in the bank and finance a car through them at a 3% interest rate . When I asked her to explain she just said "Well it's accumulating interest " .when I said I'd be losing money every year she just said . "The difference is like $3 a month ". Which was really about $50 a month plus the loan origination fee. Then came the "alarm and remote start" . No thanks . But how about an extended warranty ? . Which you can't "purchase after the deal" . False information you can purchase warranty's for used cars yourself through a 3rd party and you'll save on the commission that the dealer charges. Overall I love the car but hate the 2nd "salesmen or saleswomen in this case " that tried to push her products by providing false information . And after 3 days my XM radio had stopped working when I called the dealership they said "you have to contact XM radio we have nothing to do with that " Gee thanks for helping ... Probably wouldn't recommend them , but as a disclaimer just be careful of the "Finance Manager" . More

I was pleased when I purchased a honda from honda city in 2007 , well that all changed the other day I was interested in a used pilot was close to a deal with salesman Steve hershkoeitz when his manager came 2007 , well that all changed the other day I was interested in a used pilot was close to a deal with salesman Steve hershkoeitz when his manager came over and gave me this whole song and dance about the owner of this dealer does great deals he basically ruined our deal he was rude and acted like me and my family were bothering him make a long story short we went to millennium honda and purchased my pilot I'm so disappointed in honda city just so do rude More

I visited Honda City when my Honda Accord lease was about to expire. I had dealt with them previously and had an ok experience. Not this time. They tricked me into going with a different finance company f to expire. I had dealt with them previously and had an ok experience. Not this time. They tricked me into going with a different finance company for my lease - I had always been with Honda Financial, and they did not mention it was a new company. I discovered that I had a different finance company when I called Honda Financial to ask a question. They couldn't find the new info in their system. I thought maybe they were late in getting to them, but then I received a letter from the new company - suspiciously called "Hann Financial" - awfully close. When I called to see if I could change this, they said it was too late! The sales manager was an arrogant @$$. On top of that, they did not send the required paperwork to the insurance company. I received a note from my insurance company letting me know I needed to send some paperwork.....which then turned into a phone call telling me I had to get pics taken of my new car for them because they had not received it yet. I've had to do more work for this car lease than any other! If you are looking for a Honda on Long Island, AVOID this dealership at all costs! They do not value their customers, and their blowhard sales manager will condescend to you as if you have pea brain the size of his own. I'm sorry that I can't take the car back and go somewhere else!! More