About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

Honda City

4.4

217 Lifetime Reviews

3859 Hempstead Tpke, Levittown, New York 11756 Directions
Sales: (516) 735-8900

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

217 Reviews of Honda City

Sort by Write a review
July 09, 2018

"Unpleasant car buying experience"

- trip123

Honda City was recommended to me by a friend. When I came into the showroom, I immediately asked about a "loyalty" program (where the person who recommends a place to a potential buyer is given a reward). I was told that there was one in place and my friend would receive $100 if I bought a car. I told them at that time to remember that because I would be asking about this $100 frequently. I started and ended each conversation with my salesperson about this "reward." On my final visit to the showroom, I asked my salesperson about the loyalty program. He said that he would notify my friend's salesperson (Nico) to get things started. Well ... I did buy a car and asked for a check to be sent to my friend. I was asked if she had the "paperwork." I said no, but expected them to reward her anyways. I asked to speak to Nico and asked him for the check. Obviously, my salesperson never talked to him about it. Nico was extremely unpleasant. He told me to sit down and stop talking "disrespectfully" to him, including a finger pointing in my face. Nico disappeared, saying that he was working on it. I asked for the person in charge and since no staff would answer me, I entered a back office and asked the first person I saw, if he was in charge. He said yes. I asked if he might help in my situation. Without facing me, this manager told me that he would not help me and that Nico was helping me and that he "would not get involved." Yikes! In the meantime, I asked my salesperson for my own "paperwork" that would entitle me to a $100 reward. After disappearing for a time, he came back and said that the paperwork was "locked in a manager's office, who was not in today." So ... it seems that this piece of paper, critical to their loyalty program, is never presented to a new car buyer. It probably doesn't even exist. If there is no loyalty program, why tell me about it? Why promise something that you have no intention of honoring? Why treat a new customer so poorly? Well, I guess they don't care. By the time I left, my salesperson was addressing an envelope to my friend with $100 worth of service coupons for their use. I expect that they will not mail it. Disappointing customer treatment.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David M., Nico
March 29, 2018

"Beware!! Fraud!!"

- BambiiWithBows

PLEASE READ SO YOU DONT GET SCREWED!! My name's Amberlyn and I have recently bought a car from Honda City Levittown. James, my sales person who informed me of everything perfectly and made me love the car, I would reccomend. But this is where everything goes sour!! I went in and met with Jonathan C, who is (was) the finance manager. He seemed great until he started trying to get me to add on a ton of things that I did not want or ask for. My step dad made it very clear I didn't want or need any of it aside for the remote start which I was told was $400 after taxes. I then signed and he sent out the paperwork for my grandmother to co-sign. 3 days later I went back around 5pm because Jonathan C was ignoring my calls and emails, but FedEx said the paperwork got there at 10am. Nothing was done at all. My car still had scratches, my autostart was never put in and Jonathan had added in things that shouldn't have been on there, consisting of a $2400 fee for a mechanic that I fought for weeks to get off and My keyless entry remotes we're dead. I met with Danny and Juan who helped me leave with the car that day which later I would regret. I called Jonathan the next day who informed me he didn't add things on. I asked him 4x what he charged me for the price of the car and to take off the extra fee and he never told me!! All he kept saying was, just keep the mechanic fee because lightbulbs are covered -_- he obviously gets commission and I feel bad if he screwed anyone else with this! This is the last time he answered or returned my call . I was told I could go before work to get my remote start put it because it would take 45minutes. WRONG!! I sat at the mechanic for over 2 hours while people came and went! I also had to pay to replace the batteries in both my key fobs ..... by all means it wasn't expensive, but it's the principle! 3 weeks later when I got my first bill I went back, Jonathan C, I now came to find out was fired ..... so I met with a woman named Marie, who was an absolutely horrid person. We walked in, she did not shake my hand, she did not make eye contact and she honestly didn't give a xxxx basically telling me she did what she could! I went over everything and she basically huffed and puffed. She had me sign a paper stating I didn't want the mechanic and then pushed me out the door. I left and then went back because I realized this is a joke. I expressed how I was not happy with the situation and that she handled 1 matter out of about 8!!! (Jonathan charged me $1000 for the remote start, which is not the agreed on price) I do not have the paperwork agreeing to a price of the auto start and all she could say was "that's the price". so show me where I signed then. After she basically said I'll send u to someone else meaning she is obviously she is there for a paycheck and only the pay check!! Danny, whom I met with again, helped me the best he could and even agreed to send me a check for the batteries I had to pay for. I'm sorry but If I met the woman in charge before I bought the car, I would've never left that place with a car! They should honestly be worshipping James and Danny because if it wasn't for him they would not of had my business! I am still dealing with the situation and I 110% regret getting the car. I would not recommend this dealership. There are to many dealerships to risk going here and possibly being a victim of fraud! Moral of the story, they are not there to help you. They do not care if an employee screws you, they will just fire him and have you pay for his actions. Sincerely, Amberlyn Brennan (BambiiWithBows)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jonathan C, James, Danny, Marie
January 22, 2018

"Last minute service"

- George

They took me in last minute on a late Friday afternoon and honored a coupon that expired a few days earlier. Could not have asked for a better first time experience, thank you Joe. I will be back as my 2017 Honda CRV needs service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose P Miranda
January 19, 2018

"Best customer service "

- Rubyjf

Ronald was the best 2nd car I purchased from him and I love him and my new car! Honda City was the best and I can't complain

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Cobos
January 16, 2018

"outstanding servicr advisor"

- Angie

On 1-16-2018 I had various service on my Honda accord. You representative a young Afro-American new to the job female who was attentive nd was a great employee for Honda . I purchase my cars fron Honda City and used your service . this girl should be a teacher for other service people with no personalities .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Female name unknown
October 18, 2017

"honda city service A1 "

- wantagh guy

i own 3 honda crv's and get them serviced at honda city and delt with numerous service advisers and had nothing but a positive experience with this service dept. It is a new location and is very clean. The team really does what they could to make the visit a positive one, I had numerous warranty work done with no usual dealership nonsense , even when I had condensation build up in a 2017 crv the taillight was replaced with no issues...

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
mark
September 27, 2017

"Excellent experience"

- Pc28

I went to many different dealerships when I was looking for a new car to lease. At Honda city the sales girl shauna made my overall experience something that I didn't experience at any other dealer. She was excellent at showing and explaining the vehicle I was interested in. It was a pleasure doing business with her. And I definitely will recommend other people to visit Honda city and talk to shauna. Thank you!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shauna Bridgnanan
September 19, 2017

"Honda City experience"

- jros

I was overral pleased with my experience at Honda City. I must say my sales person Ronald Cobos was great. I've visted previous dealerships before and did not have the same friendliness as Ronald. He definitely worked with what i was looking for and made it quick, fast and easy. Best part was being able to take the car home the same day.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Cobos
August 13, 2017

"Worst experience ever"

- phaniqa1

I went to Honda City last week and test drove a CR-V. Afterwards, the sales person Shawna presented a price and I gave my counter offer. We couldn't agree to a price and I left. I received a call the next day from Jarrell from Honda City and we both agreed to a price. I went back in yesterday to put in the deposit on the CR-V but Shawna told me that they re-ran the numbers and they couldn't offer me the car for the price Jarrell and I agreed. How weird is that? They didn't even have the courtesy to call me beforehand and wasted a week of my time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Shawna, Jarrell
August 09, 2017

"Great experience "

- mayan96

I had a great experience at Honda city, I was very pleased with my sales person Ronald. Would recommend to buyers looking for new or used cars.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ronald
1
...
1 - 10 of 217 results