Honda City

Received letter in Aug 2013 stating lease end in Oct 2013. Go to dealer August 28 where salesman calls honda finance and tells him lease ends in October so dealer stamps and states they would pay one pa 2013. Go to dealer August 28 where salesman calls honda finance and tells him lease ends in October so dealer stamps and states they would pay one payment. They tell me to disregard bill cause it might cross in mail. I receive another bill in October and after investigating with finance company they tell me lease doesn't end until March 2014. Salesperson doesn't understand what happened, owner refuses to tAlk to me, and I'm getting run around for a week. They tell me I made the mistake so I should pay for two cars when the dealer has possession of one. They will do nothing to remedy their mistake. So now I have to go to court because they will not admit mistake. Two months is a long time and I discovered mistake. How can you run a dealership like this. Yes mistakes happen, but it shouldn't take two months for you to receive a letter from finance company and not answer them, have car on lot and expect a Loyal customer to pay for your mistake. Terrible way to treat repeat customer who will never buy another honda More

Hello, I was at Honda city on Sunday and the owner or Hello, I was at Honda city on Sunday and the owner or branch manager (Keith)was extremely rude and arrogant. We had a very nice salesman who treated Hello, I was at Honda city on Sunday and the owner or branch manager (Keith)was extremely rude and arrogant. We had a very nice salesman who treated us nicely. We were almost about to close the deal and while we were going through last negotiations ,Keith steps in and says "take the deal or you may leave"' he also added there are 11 other dealerships out there and you could go to them. This is our 4th bad experience with this dealer. We were there at 4pm to sign the deal and trade in our car, since we had done our homework we knew what to expect for our car so the negotiations went for a while longer..Keith says " you are holding all of us from going home and keeping all of us away from are families"... It was a big purchase for us. Keith's tone was very bad and unacceptable. I feel very bad for the salesperson since he worked very hard. We would never ever go back to this dealership as they treated us like dirt (especially if you make them stay a little over ) I would never recommend this dealership to any one. More

Had a great experience at Honda City. Definitely go there for your next Honda. See Al. He is very helpful and friendly. Highly recommend. Also Wayne in finance. Also everyone calls you by your f there for your next Honda. See Al. He is very helpful and friendly. Highly recommend. Also Wayne in finance. Also everyone calls you by your first name, just like Cheers! More

Unfortunately my experience was horrible. I went through all of the initial work getting to the point that I was ready to purchase a new vehicle. Prior to agreeing to purchase that vehicle, using my through all of the initial work getting to the point that I was ready to purchase a new vehicle. Prior to agreeing to purchase that vehicle, using my 2009 Honda Pilot Touring as a trade in, I asked the sales person and the manager if the new vehicle had everything in it that I had in my 2009 Honda. I asked that question after they inspected the my 2009 Honda with the keys including the remote start key fob. They replied YES so I went ahead with my purchase. However, when I went to close the deal, after securing insurance from my insurance company, two items that were not on the new vehicle paperwork were the remote start and the running boards. I could not accept a vehicle without the running boards because my wife is disabled and she would not be able to enter the vehicle without the running boards. They insisted that were unable to add these items without additional cost. I offered to pay for the remote start and asked them to work the running boards into the deal. They said they could not do that. The end result was I cancelled the sale and purchased the new vehicle from a different dealership. My 2009 Pilot was originally bought from Honda City but after they did not back what they said I would never buy another vehicle from them nor will I refer anyone to them. Bottom line is I spent a lot of time for nothing. More

I seriously thought I was part of a Saturday Night Live skit when I visited Honda City ----every bad, stereotypical experience you've ever heard of from a car dealership / salesman took place during this v skit when I visited Honda City ----every bad, stereotypical experience you've ever heard of from a car dealership / salesman took place during this visit. The receptionist/greeter TEXTED FOR ABOUT 3 MINUTES, AFTER SEEING ME, before stopping to ask if I needed help...AWFUL!!! Then she told me someone would be with me in a minute because she "couldn't see around the car to know which salesperson was available." REALLY? When I did finally see a salesperson, Frank Rossano, he used every cheesy, stereotype of a line for what he was "going to do for me" and then proceeded to come up with a quote that was incredibly insulting and about $80/month HIGHER than two previous quotes I got from other dealers. More

We bought our 2013 Civic Hybrid through the Costco program, so there was no haggling over price. I also got what I expected on my trade-in, which kind of surprised me, but I guess my expectations had program, so there was no haggling over price. I also got what I expected on my trade-in, which kind of surprised me, but I guess my expectations had been lowered from when I bought my previous car and got killed on the trade-in. My main drawback was that the salesman told us you can't get a Honda Civic with Nav AND leather; that there was only either/or. We had asked about both. We weren't sure we wanted to spring for the leather anyway, so after we bought the one with NAV and figured out we could have gotten both, we let it stand and figured we'd saved a grand and had the decision made for us. We didn't have time to wait for a car to be custom ordered anyway and wanted to buy it that day. But, we were a little resentful that we were misled. As noted, though, the price was good as it usually is with Costco, the trade-in was good, and everyone was super friendly and not terribly high pressure throughout. I'd do the Costco program here again; I might be a little more thorough in my research beforehand, but this time, we were in a rush and we are quite satisfied with the car. More

This is the shadiest place of business I’ve ever had the misfortune of dealing with. WHAT KIND OF PLACE DOESN’T ALLOW YOU ACCESS TO THE GM???? I came in through the Costco program to by a 2013 Accord V6 Co misfortune of dealing with. WHAT KIND OF PLACE DOESN’T ALLOW YOU ACCESS TO THE GM???? I came in through the Costco program to by a 2013 Accord V6 Coupe w/ nav for the agreed price of just under $31K. My salesperson CHRIS PENA guaranteed that he would have the car for me in 2-3 weeks. At week 2 I was told they were unsuccessful in locating the car, but they had one in a manual trans or one in a color I dint want. He was “gracious” enough to offer me the cars I didn’t want at the same price, which they HAD TO sell it to me for anyway because Costco pre-negotiated the cost. Finally 3 weeks after that Chris calls and tells me my car is there, he was looking at it, and how quickly could I get there. I explained that I was out of state for work and would be in the dealership 2 days later to pick it up. I arrived at the dealership after transferring my car insurance from my trade-in to the new car and registering the new car with my town (I live in an incorporated village where a parking permit is required). I sat with financing, completed all the paperwork, and ordered a remote start. I was told the care would be ready in about 2-3 hours. Almost 6 hours later Chris Pena calls to tell me they made a mistake and the car wasn’t automatic, it was a stick. They had the car for 3 days, were supposedly putting a remote start in for 6 hours, and no one noticed this? I wasn’t shown the car because I was told it was being prepped. Never mind the fact that the first 2 numbers VIN tells the salesman if the car is automatic or stick. I personally think that they did have the correct car, but found someone willing to pay sticker or more prior to me returning to town. I think they were trying to pass off the manual trans that they had sitting there for WEEKS as the “mistake”. They were unwilling to try and swap one of the 2 accords they had for the one I wanted, I was told they didn’t have a swap manager, then I was told the person who handles swaps is incompetent, etc. I would ask questions about how this could happen and be given 3 different answers by Chris after questioning the validity of the responses he was giving me. The next day I went back to the dealership and asked for the GM. Chris tried to stall me and brought me to every department in the place. After insisting for the 5th time that I wanted the general manager, some 20 year old sits down and tells me he’s the manager. When I asked him if he was the GM he said no, he was one of the sales managers. I told him that I did not need to speak with him, as I wanted the person in charge of the entire dealership. He proceeded to stare at me, as if trying to intimidate me, for over 2 minutes without saying anything until I had to ask him to get up from the desk and stop trying to stare me down. I asked for the GM AGAIN and the sales manager told me he was out for the day. When Chris Pena got back to the desk I questioned why he would send over a sales manager when I asked for the GM. He proceeded to tell me the GM was busy with another customer. So, was he busy with another customer, or not in? I have called 5 times since then and been transferred to a different extension each time I ask for Dennis Buchanan. Long story short, went to Babylon Honda, and Tony Fuoco got me the car that was “unattainable” in 5 days. Not only did he honor the Costco price when he didn’t have to, he gave me a little extra discount for the horrible experience I had at Honda City. The GM of Babylon Honda has already called me to ask about my purchase. That’s a professional place, with honest people. You’re better off spending your money there, at least they return calls. More

I bought a 2008 Honda Accord EX-L in January, my sales man Danny said the car has been brought to the service department for the multi point inspection/ detail before the car was handed over to me. I cal man Danny said the car has been brought to the service department for the multi point inspection/ detail before the car was handed over to me. I called the service department found out that the car was never brought to the service department for the multi point inspection.Danny also said the Transmission Fluid and everything was flushed, Nothing was Flushed at all which really pist me off how can you lie to your own customer, Transmission Fluid was dirty never been changed. More

What a great experience! Gilbert was so friendly and helpful,He made the car buying experience a lot less stressful than I expected! I would recommended this dealership to all my family and friends look helpful,He made the car buying experience a lot less stressful than I expected! I would recommended this dealership to all my family and friends looking to buy a car! More

from the moment we walked in we felt the salesmen were being attentive and friendly and we were given top notch service overall we had a great experience thanks city honda. being attentive and friendly and we were given top notch service overall we had a great experience thanks city honda. More