Honda City

Honda City responded

We are very sorry that things didn’t go as smoothly as you deserved and we want for each and every customer. And it is true as humans we do sometimes make a mistake and if a vehicle was double sold that was a mistake and you did deserve the apology that you said was given to you. From the records it shows that you took delivery of a 2021 Honda CR-V on July 26, 2021 and we hope that you are enjoying your new car.

Honda City responded

I would like to apologize to you for what seems to be a massive communication error on our part. As you know vehicles are becoming scarce and in short supply. We have been trying to hold as many cars as we can for our own customers to give them some preferential pricing. The problem and error was that when the salesperson got the pricing they didn't realize that you were a current Honda City customer. And for that I am sorry that your visit was not up to the normal level that you have come to expect from Honda City. As you know all of our staff tries to work hard to do the very best we can. As a dealer serving the Levittown/Bethpage area for the last 44 years we understand what it means to do the right thing for our previous customers, which I am sure is why you have been a customer of ours for the past 10 years! But unfortunately it is true that mistakes do happen and it it unfortunately did happen on your visit. However, even though due to the error you purchased your car at a different dealer we still would like to congratulate you on your new vehicle. The 2022 civic is really a great car and we are sure you are going to love it. We at Honda City would still extend to you every courtesy in the future and are happy to service and maintain your new car and in fact would like to offer you some complementary services for your new car. Just give our general manager, Dennis Buchanan a call at 516-735-3182 as he would like to apologize for the error in person and offer you a token of appreciation for the past 10 years. Again, we are sorry for the error but happy you are enjoying your new 2022 Honda Civic

Honda City responded

My name is Dennis Buchanan General Manager for Honda City. I was very surprised to read of your recent experience at our dealership and with Christina one of our sales managers. Christina as worked for us for many years and I have never had a complaint about customer service in fact it is usually a letter expressing praise. I am however sorry that your experience didn’t meet your expectations and for that I do apologize. One of the things we stress with all of our employees is to treat each and every customer the way you would want your family to be treated and while of course it is possible for someone to be having a bad day or miscommunication it doesn’t excuse the fact that your experience wasn’t what we want for each of our customers. I would like to invite you to either call me personally or come in and let me help you and have what I am positive will be a great experience Please call me at 516-735-8900. I am looking forward to speaking to you

Honda City responded

Thank you for your visit, we love the new dealership and are glad you loved it too. We use a computerized system to value our used cars and we give you the real actual value. Many places will show the value as a trade allowance that while it may appear to give more for the trade in some cases it actually is just a inflated number. Some also will give a higher number but then charge you a dealer fee or a prep fee to offset the higher number. We would be happy to go over in detail how we arrived at our appraisal and give you a very clear price that has no hidden fees or confusing details. Our General Sales Manager would love to talk with you and explain in more detail exactly how we arrive at our numbers. Honda City has been serving the Nassau county area for the last 44 years and want our customers to feel comfortable with all parts of the deal. Give Keith Altimari a call at 516-735-8900 and he would be happy to review all the numbers and how we arrived at them.

robr563 responded

I have in the past purchased vehicles from Honda City in the old building. I understand that you have expenses, such as erecting your beautiful new space, and that perhaps the trade in and prices over MSRP are needed to pay for it and of course with a limited supply of inventory you need to make up the volume shortfall with higher prices, which I hope will abate over time. It is true that prices vary among dealerships and some try to charge dealer fees. The dealers I purchase from do not charge these fees and provide better pricing than you did in this particular case. Thank you for responding.