Honda City

OK so where to begin? My boyfriend and I drove 3+ hours from out of state to come see a Certified Pre-owned Honda Fit 2018 (Orange). TLDR: The car should not be certified AT ALL; these people really messe from out of state to come see a Certified Pre-owned Honda Fit 2018 (Orange). TLDR: The car should not be certified AT ALL; these people really messed up a front bumper panel replacement, probably replaced because of a minor unreported ACCIDENT that they didn't acknowledge, and there are DEEP SCRATCHES that reach the base metal. All of these things are unacceptable for a Certified car. They wanted $1000 more if I used my outside bank loan. It was obvious as soon as we stood in front of the car that the front panel (covering the bumper) had been warped or replaced or something; it was very misaligned with the fenders and hood of the car. Anyone looking at it would know, car person or not... It turns out that once my mechanic looked at the car he said it was a replaced front panel, maybe after-market or maybe Honda genuine part, but either way he was surprised at how badly it was done. The panel ISN'T EVEN THE SAME ORANGE as the rest of the car's body (do they not have matching Honda orange paint at a certified Honda dealership???). It's obvious. The techs at Honda City did a rushed job of painting the wrong orange on a black panel, and didn't even paint it completely, because you can see the black edge as soon as you look at the lip of the front panel. The salesperson, Nick, seemed to have no answers about why the service people replaced the panel before certifying the car and kept saying that "if it had been in an accident, we wouldn't have certified it". But why else would you replace a front panel unless it was from some extensive damage?? Our mechanic's theory is that the car was in a minor accident that wasn't reported to CarFax/Autocheck, most likely involving the front right part of the car colliding with something at low speed; but an accident DID happen. I asked our mechanic if this kind of thing can be realigned and fixed, even with a different panel - his answer was no, it will never be able to be realigned properly so that the seams match up, because the service techs wasted the one opportunity to do it correctly. It seems it's a delicate processing fitting these things and pushing on the rest of the panels again would cause issues. The buyer of this car will have to "live with" a messed up looking, mismatched front panel. Also, the steering is oddly stiff, and there is a shaking when the car goes over 30 miles on the highway. It felt worse to drive than an older Fit I test drove last week. There are also TWO scratches on the body of the car that reach the metal base, which is a big deal as well; according to Honda's own rules for Certified cars, scratches that hit the base metal MUST be repaired/painted properly before it can pass and be sold. So this dealership FAILS CPO standards on THREE counts (panel misaligned, scratches, signs of an accident). Nick our salesperson was unwilling to even entertain the idea that all of this would be reason for a price reduction of the $15995 sale price for a "CPO" car that doesn't even meet certification standards. All he could say about it was "that's the internet price and we can't change the internet price, and the flaws are worked into the sale price". Which is CRAZY, because this car is the most expensive one I've looked at, even compared to other CPOs. It doesn't deserve that price. To put the cherry on top, everyone at this dealership told me I'd have to pay $900 or $1000 more on this car if I used my bank's loan to buy the car, and not the dealership's. Oh, but they also claim to be a "No hidden fees" dealership. Obviously untrue. We wasted our time ultimately, and Honda City didn't live up to any of our expectations of Honda or honestly, just decent customer service. More

I have been a loyal customer at Honda City since 1993 and I found the same professional experience, knowledge and enthusiasm in my salesman Johnny. He took his time to explain the features of the 2021 Honda I found the same professional experience, knowledge and enthusiasm in my salesman Johnny. He took his time to explain the features of the 2021 Honda Civic and how to use them since I am somewhat technolgically challenged. Will, the the finance manager was very informative regarding the leasing process. More

Just want to say that my car buying experience at Honda City was truly a pleasure. From the minute I arrived at the dealership I was treated with respect by a knowledgeable, friendly salesperson, finance a City was truly a pleasure. From the minute I arrived at the dealership I was treated with respect by a knowledgeable, friendly salesperson, finance and general manager. Their new location is amazing and spacious making car shopping very comfortable especially during this pandemic. Thank you to Keith, Joseph and Will! More

After purchase of 2019 Honda Accord Sport 2.0t, new October 2019. I brought the car for service because the 19inch tires were slowly leaking air. The remedy they did at no charge was to fill the tire October 2019. I brought the car for service because the 19inch tires were slowly leaking air. The remedy they did at no charge was to fill the tires with 36 pounds of air pressure. Soon after I complained about unusual tire wear after a long discussion, the service remedy was to perform a wheel alignment, at the return after wheel alignment the powder coat was scratched on the wheel. There was a recall for B.C.M., and after the service was performed a gouge was taken out of the wheel due to negligence. So after 1year, 4 months my car has damaged caused by the service department. Their interest in the damage they caused is benign, and although they are aware of the damage they did they refuse to fix it. Beware and assert yourself when it comes to this dealers' service department! The only interest they have in your ownership is how much money you spend there. More

Pleasant experience from the beginning of the process to the end. The salesperson Explained the leasing process to me. My intention was to purchase a vehicle. I would’ve never thought of leasing, but whe the end. The salesperson Explained the leasing process to me. My intention was to purchase a vehicle. I would’ve never thought of leasing, but when Andes explained the advantages I decided to try it. More

We had a wonderful experience at Honda City Levittown. We bought pre-owned Honda CR-V 2014, thanks God everything works wonderful👍Thanks Honda city. Thanks Enmanuel Morales, you're very helpful, fun, friend bought pre-owned Honda CR-V 2014, thanks God everything works wonderful👍Thanks Honda city. Thanks Enmanuel Morales, you're very helpful, fun, friendly, and wonderful car salesman👍 More

This Honda dealership is very unprofessional and disorganized . Went to purchase a vehicle the rep provided me with a price while I was there then wouldn’t honor the price since I was going to pay c disorganized . Went to purchase a vehicle the rep provided me with a price while I was there then wouldn’t honor the price since I was going to pay cash and not finance. The rep stated that he couldn’t make money off the deal so he wasn’t going to honor the price he provided unless I financed through them. Terrible More

Jay followed up to my interest in a used Civic by scheduling a test drive. Arrived at dealership and was attended immediately. Manager Ed paired me with salesperson David Marte with whom I took the t scheduling a test drive. Arrived at dealership and was attended immediately. Manager Ed paired me with salesperson David Marte with whom I took the test drive. David explained all the features of the car and answered all my questions about the car and financing. Scheduled pickup for next day, which went as expected as David was coordinating everything to reach that point. Pickup was smooth, from final inspection and signing of finance paperwork with Will. All in all, a very nice experience! More