Please read all this. I swear its the truth and may save you a lot of time and money. We own a 2011 and 2014 Honda CRV and always used Gatton Honda in Bristol...btw they are 5 stars. We decided to start going to Honda Kingsport just for convenience. My wife took the 2014 in back in July for oil change, replace front brakes, and check cause of a rattle when the car starts. Within 5 minutes she got a $749 quote with a list of items that they recommended to be completed. Some of those were completed on the prior service so they didnt look back at the previous service record. Final total was $325 which she paid. When she got the receipt it stated "Customer claims there is a rattle. Removed change from cup holder and no more rattle" We were very upset!!!
So move ahead to Aug 16, 2017. My daughter takes the 2011 CRV in for oil change and tire rotation. I looked at her tires the night before and suggested she have them changed while she was there. The tech noticed a nail in the side wall and suggested a new tire. I met her at a Firestone down the road and immediatley noticed the tires were not rotated. I asked the her if she was charged for it and she definitly was. We immediatley call Honda and at first they said they were rotated but after we challenged them they admitted the tires were never rotated and refunded our money. These guys are sleazy and need to be shut down. If you need any service done on your Honda it would be best to take it anywhere else but Honda Kingsport.