Honda Libertyville

1st visit I was treated very well and in a professional manner. The staff was very friendly and helpful as it was my first service visit at PAult Honda. I was treated very well and in a professional manner. The staff was very friendly and helpful as it was my first service visit at PAult Honda. More

Fast and efficient service Have absolute confidence in service I receive from Paula Honda. With Express service I don't even have to make an appt. yet did not have long wait for Have absolute confidence in service I receive from Paula Honda. With Express service I don't even have to make an appt. yet did not have long wait for service More

oil change and software update quick service. Car was done in less time than estimated. Julie explained everything in her always pleasant way. No car wash due to weather. would l quick service. Car was done in less time than estimated. Julie explained everything in her always pleasant way. No car wash due to weather. would liked to be offered a free wash in the future by just dropping by More

New car purchase Niall was very helpful and knowledgeable. The whole experience was great & I will recommend Pauly & Niall to friends and family who are looking to pur Niall was very helpful and knowledgeable. The whole experience was great & I will recommend Pauly & Niall to friends and family who are looking to purchase a Honda. Thanks for everything! More

regular maintenance Our 2006 Odyssey needed some work done. The breaking was getting a little scary and they took care of it and gave us a list of things that would need Our 2006 Odyssey needed some work done. The breaking was getting a little scary and they took care of it and gave us a list of things that would need to be done, things that could be put on hold and things that should be done sooner. There was no scare tactics used and we felt that they really had our best interest in mind. The van is running and stopping great again. More

Service above expected Julie and Joe are the best -I would and do tell people about the service I receive at Pauly Joe fixed my noise issue and talked to me about other con Julie and Joe are the best -I would and do tell people about the service I receive at Pauly Joe fixed my noise issue and talked to me about other concerns with great detail making sure I understood Julie reviewed my repair history and found that the recommended repair (service code recommended) had all ready been done saving me $$$ More

fast and accurate We had fast and accurate service when one of those lights that went off on the dashboard of my Pilot. Julie always makes sure we are taken care of and We had fast and accurate service when one of those lights that went off on the dashboard of my Pilot. Julie always makes sure we are taken care of and our car is safe for our family to drive. She is the best service representative we have ever had. More

Flat tire I needed my flat tire plugged and they worked me in. The charge was minimal and they were great as always.i always go there for my service. I needed my flat tire plugged and they worked me in. The charge was minimal and they were great as always.i always go there for my service. More

Disappointing- quite the nightmare I will say- our purchasing experience was one that we were pleased with. We were treated with dignity and respect and would recommend Pete as a salesm I will say- our purchasing experience was one that we were pleased with. We were treated with dignity and respect and would recommend Pete as a salesmen. But, the experience we have had with the vehicle and the dealership from the moment we left the lot has been something out of a nightmare. We are a young couple that have saved up our pennies to purchase this vehicle with cash. I understand its not their #1 sale, but its our biggest purchase. When we decided to buy the Honda pilot- we told the Salesmen, Pete that the alignment was very off and we preferred to have this fixed before we took it home. He convinced us that we should take it home and drive for a couple days and if its still off then bring it back. I blame ourselves for listening to that advise- why would we think the alignment would fix itself? Pauly Honda should have fixed it for us that day. Instead we had to bring the SUV back and we noticed the very first day we drove it that the back break was ceased. This is why the alignment was off, but if they would have checked the alignment when we asked we wouldn't have had this problem. So we had to drive 3 hours round trip TWICE to drop off and pick up the car. After finally getting the car back, ON THE DRIVE HOME we noticed a HORRIBLE shake in the back of the vehicle when going 35 miles per hour. So that next week we had to drive out AGAIN for a 3 hour round trip to have them fix it. They had our car for an entire week to fix. After we drove to pick up the car again, ON THE RIDE HOME we noticed it STILL had the same problem-- even worse! So we now have had our car for over a month but its been in the shop 90% of that. We have spent 18+ hours driving out there in rush hour. We have had to take off work and spend heaps on money in gas. Our car is still not fixed. We need Pauly Honda to come get the car and fix it, but they say that dont offer shuttle or pick up unless its within a mile of their dealership. Well, if Honda knew how to fix the car before returning it, we would not be in this position. I am hoping they can rectify this and this nightmare can be over. Our shopping experience had been a great one and we wish we could recommend them. But the way this as been, we just cant. More

Thank you - Great Service as Always! Brought my Honda Pilot in since my check engine light came on. They were efficient in solving the problem and getting my car fixed. Thank you, as al Brought my Honda Pilot in since my check engine light came on. They were efficient in solving the problem and getting my car fixed. Thank you, as always! More