Honda Libertyville

Excellent service department. I was taken care of very quickly and professionally. I was very pleased with the work that was done on my vehicle. I was taken care of very quickly and professionally. I was very pleased with the work that was done on my vehicle. More

Worst experience ever. Lack of transparency. Kept up waiting for hours to complete the deal on a new car. Total lack of communication from finance department. Simple 1 hour Lack of transparency. Kept up waiting for hours to complete the deal on a new car. Total lack of communication from finance department. Simple 1 hour service with an appointment took 2 1/2 hours. More

Penny wise, Pound Foolish. The Service Department Experience lost an otherwise happy customer. Needless repair, high cost, targeted unknowning customer. I contacted the deal The Service Department Experience lost an otherwise happy customer. Needless repair, high cost, targeted unknowning customer. I contacted the dealership and gave them a chance to make it right. Instead, they would rather play games and go on for 10 minutes about how they did no wrong. Then they get lippy with me, insult me. I have called 5 other repair shops who have informed me that their tactic was a scam. We will not be back to this dealership or any other Murgado in the nation. More

Scammer - preys on women with unnecessary repairs and high prices on legitimate items. After getting ripped off, I requested a quote on the same items from Honda Gurnee. Honda Gurnee told me those repa high prices on legitimate items. After getting ripped off, I requested a quote on the same items from Honda Gurnee. Honda Gurnee told me those repairs were not necessary for my vehicle at that mileage, and the cost was 1/2 of what Honda Libertyville Charged. I am planning to buy a new Honda in December, I will not be purchasing from Murgado because of my experience in the service department. This is 100% a cultural problem at Murgado where they have chosen to run their business as vultures who prey upon their customers. This drives the customers away and creates more desperation for the dealership to stay afloat, which causes more reason for them to run these scams. It's a losing cycle More

UPDATE: I took three weeks to update this experience, seeing as how that is how long it took them to get back to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Ra seeing as how that is how long it took them to get back to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Raba, Sales Manager) Who Jason said would get back to me never really did. He played text games like a 12-year-old schoolgirl. Even when I called and left him a message, he never actually called me back. Not what I would expect out of an adult Sales Manager. Dan should be lucky he does not work for me, as he would be gone for his lack of maturity and ability to follow up with customers. Anyways, the Honda of Libertyville Team did pull through in the end by not being able to locate the floormats and purchased a really nice high-end matching Ford Bronco floormat. Better than expected. In all fairness, they initially tried to play the game of we will get you the carpet mats, or if you remove the review, you can get the high-end mats. I explained to them that I'm kind of about principle, in case you haven't noticed. Strong-arming does not work for me. That's not going to happen, in case you can't tell. I said, put yourself in my shoes during this experience, how would you feel? They said point well taken. So in the end, Team Honda of Libertyville pulled through, but they just got off to a really, and I mean really, slow start. In all fairness, without this post, I'm not certain how things would have ended. But they ended well. The End - Semi-Upset Customer More

This dealership is exactly why car sales has such a bad reputation. After finding my listing on Facebook Marketplace and Autotrader, they called me repeatedly--4-5 times--pushing me to come in for a "compe reputation. After finding my listing on Facebook Marketplace and Autotrader, they called me repeatedly--4-5 times--pushing me to come in for a "competitive" appraisal. I was upfront from the start: I already had offers from a Hyundai dealership and a private buyer slightly below my asking price, and I didn't want to waste time unless they could be in the same range. They assured me they were highly competitive and even claimed they sometimes offer above asking. That turned out to be completely misleading. Their actual offer came in $6,000 below my asking price--far under both KBB and Carmax estimates. That alone was insulting, but instead of acknowledging the gap, the salesman (Dan Raba) lied about supposed "issues" with the car that simply don't exist and insisted I wouldn't get a better offer--even after I showed written proof of higher offers. Just plain shameful business practices. It was very hard not to burst out laughing after seeing their offer. I strongly recommend looking anywhere else besides this dealership. At the very least, get a second opinion before getting fleeced by this sales team--there are better, more transparent dealerships nearby. Unfortunately Yelp doesn't let you leave a zero star review because that's what this place deserves. More

I scheduled a transmission fluid change for 10:30 a. m. and made the appointment by phone, clearly explaining the service needed and that a family member would be dropping off the car. When my family m. and made the appointment by phone, clearly explaining the service needed and that a family member would be dropping off the car. When my family member arrived, he was told the service would take about 1.5 hours. At 2:30 p.m., I received a call asking why I missed my appointment, despite my car being there since 10:30 a.m. The dealership later admitted they forgot to check my car in and apologized, stating they had overbooked appointments by 50 cars. To make matters worse, after picking up my car, I discovered the underbody panel had not been reinstalled correctly and was dragging while driving. This was the only service I brought the car in for. Very disappointing experience due to poor communication, scheduling issues, and careless workmanship More

Great service! My representative was honest, professional, and very easy to work with. The whole buying process was quick and enjoyable. My representative was honest, professional, and very easy to work with. The whole buying process was quick and enjoyable. More

We couldn’t be happier with Adam. He went above and beyond to close the deal. Highly Recommend choosing him. He listens to your needs and adapts very fast. If it wasn’t him our sales He went above and beyond to close the deal. Highly Recommend choosing him. He listens to your needs and adapts very fast. If it wasn’t him our sales person we probably wouldn’t have changed our car! Thanks Adam! More