Honda Libertyville - Service Center

We brought the Honda in for added side molding and mud flaps. We had an appointment, and everthing went as planned. The scheduled time for it to be done was a little before the original estimated time. flaps. We had an appointment, and everthing went as planned. The scheduled time for it to be done was a little before the original estimated time. Everyone was very friendly. Julie was wonderful, and we are looking forward to seeing her for future work we may need. Thank you to all we came in contact with at Pauly Honda! Barbara Gamberale More

The service department headed by Dan and Julie as an associate are the reasons I keep coming back to Pauly. We didn't get a good deal when we bought two honda civics together and in 2006 the service de associate are the reasons I keep coming back to Pauly. We didn't get a good deal when we bought two honda civics together and in 2006 the service department was not good - especially to women. I was treated very poorly by a couple associates in the service department and at that time said I would NEVER buy another car from Pauly!. When I was introduced to Dan (the service head) my entire attitude changed. He is the sole reason I continue to come to Pauly now!!!!!!!!! Dan treats customers very well and goes out of his way to help his customers. He is very fair and goes above and beyond what he would have to!!! Pauly is lucky to have him!!! More

This dealership performed an oil change on my new Honda and failed to put the oil cap back on. I was on the interstate when I smelled burning oil and realized what happened. Had to get my car to another Ho and failed to put the oil cap back on. I was on the interstate when I smelled burning oil and realized what happened. Had to get my car to another Honda dealership to get it fixed. Makes you question what kind of service department they have. Didn't even offer to refund the cost of the oil change. More

The work of the service department has been quite unreliable with mistakes, miscommunication, missed work, unreliable report, and unreasonable pricing. This is based on more than one visit. unreliable with mistakes, miscommunication, missed work, unreliable report, and unreasonable pricing. This is based on more than one visit. More

This is the closest Honda dealer to my home, but every time I come-away with a so-so experience. Whether it be a new car purchase (ended-up at Honda on Grand in Elmhurst), or service (ended-up at Rosen in time I come-away with a so-so experience. Whether it be a new car purchase (ended-up at Honda on Grand in Elmhurst), or service (ended-up at Rosen in Gurnee), my experience has never been all that great. More