Honda Mall of Georgia

I had an absolutely outstanding experience at Honda Mall of Georgia. From start to finish, the level of professionalism, courtesy, and efficiency was truly top-tier. The entire process was handled with impr of Georgia. From start to finish, the level of professionalism, courtesy, and efficiency was truly top-tier. The entire process was handled with impressive speed, and the negotiation felt transparent and fair...something that’s rare and genuinely appreciated. What really set this experience apart, though, was how I was treated. I felt like royalty the entire time. Respected, valued, and never pressured. A special thank you to Raja and Tommy, who both oversaw my transaction. Their leadership, attention to detail, and commitment to customer satisfaction made all the difference. They went above and beyond to ensure everything was seamless. If you’re looking for a dealership that combines integrity with exceptional service, this is the place. Highly recommend! More

Went browsing and Andres helped us out. Ended up trading my Crv and left with Pilot. Andres was very helpful and answered all my questions! It’s great that he is bilingual. Recommend if you Ended up trading my Crv and left with Pilot. Andres was very helpful and answered all my questions! It’s great that he is bilingual. Recommend if your looking to buy a car ask for Andres! More

My experience with a brand-new 2025 Honda Civic Hybrid ST Sedan has involved persistent defects, repeated repair failures, inaccurate service documentation, and character assassination. The warning signs app Sedan has involved persistent defects, repeated repair failures, inaccurate service documentation, and character assassination. The warning signs appeared immediately. On 10/31/2024, during the purchase process, salesperson Dylan Hill emphasized transparency and stated that dealerships were no longer predatory. Shortly after delivery, however, he pressured me to submit a perfect “all tens” customer satisfaction survey as a condition for addressing the pre-existing defects, including screen scratches, a dashboard chip, and a rear bumper chip. After I complied, communication stopped. Only after escalating to GM Erick Ligon did the dealership replace the infotainment screen on December 10 and address the other defects. No repair order or written documentation was provided for these repairs. Believing I was investing in a long-term vehicle, I spent thousands of dollars on paint protection film. Within months, the replacement screen itself developed a rattle. The vehicle subsequently exhibited recurring rattles from the rear shelf, infotainment screen, and both A-pillar speakers. I returned for service more than four times. Despite multiple repair attempts, the defects have worsened. The Technicians repeatedly minimized the defects. Jim Watson and Honda Field Engineer Ian noted that the rear shelf rattle occurred only at very loud volumes with heavy bass. In reality, the noise was clearly audible at moderate volume levels using default audio settings. Jim successfully duplicated the infotainment screen rattle. This was later confirmed to me in writing by Erick. However, this confirmation was not communicated to the HFE or to District Parts and Service Manager Stephanie Barker during subsequent evaluations. In an escalation in June 2025, Ms. Barker asserted that I had engaged in hostile and confrontational behavior with dealership staff and relied on that assertion to justify halting further warranty work. When I raised this directly to Erick, he denied the accusations against me. No documentation supporting the allegations was provided. When I sought an independent evaluation at another Honda dealership, Corporate instructed that dealership not to perform inspections related to the rattling concerns, preventing an independent diagnosis. Administrative issues compounded the situation. The finance department failed to cancel the registration on my trade-in vehicle as promised, resulting in PeachPass toll violations for a vehicle I no longer own. Throughout this process, responsibility has been repeatedly deflected between the dealership and corporate. After submitting a formal repurchase request under GA Lemon Law, Honda failed to meet the statutory 20-day response requirement. My assigned mediator has not provided any substantive updates and has remained unresponsive for months. On January 14, a corporate representative stated that mediation efforts were actively underway with the dealership. Shortly thereafter, Erick confirmed that no such contact had occurred. He told me to retain legal counsel. This directive came from the same district manager, Stephanie Barker, who previously relied on false conduct allegations to halt warranty work. Dylan later contacted me to discuss trading in the defective vehicle for a new car, stating that the new vehicle would be thoroughly inspected, implying that the vehicle he sold me was not thoroughly inspected. Trading in the vehicle would result in an immediate loss, effectively shifting the financial burden of unresolved defects onto the customer. Customers should carefully consider whether they are prepared for this reality before purchasing from this dealership. Honda's final answer is to push customers toward litigation rather than simply honoring their warranty obligations. Honda will only help you if they are forced to. Avoid Honda and their deliberate maze of bureaucratic obstruction designed to protect corporate profits. More

Andres Joseph made buying a vehicle a pleasure. He was very knowledgeable anbout the various vehicles. He was very knowledgeable anbout the various vehicles. More

I worked with Dean an Honda Mall of Georgia and would like to thank him for his professionalism, follow up and service while I was looking for a new Honda Passport. Dean showed he truly cares about the c like to thank him for his professionalism, follow up and service while I was looking for a new Honda Passport. Dean showed he truly cares about the customers best interest and doing all he can to help their situation. I would highly recommend working with Dean on your new car purchase and thank him for his help. More

Primeramente quiero dar las gracias a Andres,lo recomiendo 100% el me ayudo muchísimo a encontrar el carro que yo necesitaba,tuvo la paciencia,amabilidad y atención. Si hubiera le daría 100 estrell recomiendo 100% el me ayudo muchísimo a encontrar el carro que yo necesitaba,tuvo la paciencia,amabilidad y atención. Si hubiera le daría 100 estrellas es Exelente. More

I didn't buy a car from them because they were dishonest with their pricing. Their website said that the car was listed at ~$45000, but the initial paperwork they brought to us had the sales price listed at with their pricing. Their website said that the car was listed at ~$45000, but the initial paperwork they brought to us had the sales price listed at ~$49000 with a "generous" $1000 discount. When I showed him the Honda Mall of Ga website that had the lower sales price, he "went back to talk to his manager" and came back with the correct sales price, but added on a number of "dealer upgrades" that came out to about $4000. This dealership does not deal with customers in good faith. They treat you like an idiot and try every imaginable sales tactic on you. I will never buy from them again. We had visited other dealerships to shop around and this dealership was easily our worst experience. We ended up buying the car for a significantly lower price from another dealership that treated us with respect and were upfront with their pricing. More

The dealership had the inventory and just the car I was looking for. Everyone was friendly and professional and made sure I received great customer service. My salesman, Andres was especially helpful in wo looking for. Everyone was friendly and professional and made sure I received great customer service. My salesman, Andres was especially helpful in working to make sure I got both the car and deal I wanted and I would highly recommend shopping for your next car at Honda Mall of GA! More

A few days ago I visited the service center with a 2022 Honda Pilot to have the AC checked. The assistant was JUAN who checked the AC by hand. He did not take the car to the workshop to have the same fault Honda Pilot to have the AC checked. The assistant was JUAN who checked the AC by hand. He did not take the car to the workshop to have the same fault looked at by a mechanic. Since I was not happy with that decision, I sought out the general manager DAVID MARTINEZ who stood firmly behind Juan and confirmed that the AC CAN BE CHECKED BY HAND without using any specific tools. I asked David if Juan was a mechanic or a technician and the answer was NO. How can someone who is not qualified for that job diagnose a fault in a car. More