Honda Mall of Georgia

Raja helped me to get my car He is wonderful nice personality he went above and beyond to help me and make sure I get what I want it And the financial manager and the trainee I don’t remember their personality he went above and beyond to help me and make sure I get what I want it And the financial manager and the trainee I don’t remember their names they did the same went above and beyond to help me More

Great 1 on 1 service attention to customers. Raja, Steve, Mike! Luv you guys for getting it right the first time! Peace ✌️ MMcK Raja, Steve, Mike! Luv you guys for getting it right the first time! Peace ✌️ MMcK More

I had another excellent experience at Honda Mall of Georgia. This is actually the second vehicle we’ve purchased from them, and the customer service continues to exceed our expectations. Our sales r Georgia. This is actually the second vehicle we’ve purchased from them, and the customer service continues to exceed our expectations. Our sales representative, Raja, was fantastic to work with. He was professional, friendly, and genuinely focused on making the entire process smooth and stress-free. He took the time to answer all of our questions, explained everything clearly, and never made us feel pressured. Instead, he worked with us to make sure we found the right vehicle for our needs. The transparency, patience, and professionalism throughout the experience really stood out. Because of the consistently great service we’ve received, we wouldn’t hesitate to return again in the future. More

I want to give a special thank you to the service department at Honda Mall of Georgia for the excellent care and service they provided. Ken Hall was awesome from beginning to end — friendly, professi department at Honda Mall of Georgia for the excellent care and service they provided. Ken Hall was awesome from beginning to end — friendly, professional, and kept me informed throughout the whole process. They did a wonderful job getting my car ready in just a couple of hours. It’s such a blessing to receive service from people who truly care about their customers. Highly recommend this service department! More

I had a great experience. I did not feel pressured and would recommend this dealership. I did not feel pressured and would recommend this dealership. More

Phun was great to work with. Easiest and smoothest experience I’ve ever had at a dealership. Easiest and smoothest experience I’ve ever had at a dealership. More

I had an absolutely outstanding experience at Honda Mall of Georgia. From start to finish, the level of professionalism, courtesy, and efficiency was truly top-tier. The entire process was handled with impr of Georgia. From start to finish, the level of professionalism, courtesy, and efficiency was truly top-tier. The entire process was handled with impressive speed, and the negotiation felt transparent and fair...something that’s rare and genuinely appreciated. What really set this experience apart, though, was how I was treated. I felt like royalty the entire time. Respected, valued, and never pressured. A special thank you to Raja and Tommy, who both oversaw my transaction. Their leadership, attention to detail, and commitment to customer satisfaction made all the difference. They went above and beyond to ensure everything was seamless. If you’re looking for a dealership that combines integrity with exceptional service, this is the place. Highly recommend! More

Went browsing and Andres helped us out. Ended up trading my Crv and left with Pilot. Andres was very helpful and answered all my questions! It’s great that he is bilingual. Recommend if you Ended up trading my Crv and left with Pilot. Andres was very helpful and answered all my questions! It’s great that he is bilingual. Recommend if your looking to buy a car ask for Andres! More

My experience with a brand-new 2025 Honda Civic Hybrid ST Sedan has involved persistent defects, repeated repair failures, inaccurate service documentation, and character assassination. The warning signs app Sedan has involved persistent defects, repeated repair failures, inaccurate service documentation, and character assassination. The warning signs appeared immediately. On 10/31/2024, during the purchase process, salesperson Dylan Hill emphasized transparency and stated that dealerships were no longer predatory. Shortly after delivery, however, he pressured me to submit a perfect “all tens” customer satisfaction survey as a condition for addressing the pre-existing defects, including screen scratches, a dashboard chip, and a rear bumper chip. After I complied, communication stopped. Only after escalating to GM Erick Ligon did the dealership replace the infotainment screen on December 10 and address the other defects. No repair order or written documentation was provided for these repairs. Believing I was investing in a long-term vehicle, I spent thousands of dollars on paint protection film. Within months, the replacement screen itself developed a rattle. The vehicle subsequently exhibited recurring rattles from the rear shelf, infotainment screen, and both A-pillar speakers. I returned for service more than four times. Despite multiple repair attempts, the defects have worsened. The Technicians repeatedly minimized the defects. Jim Watson and Honda Field Engineer Ian noted that the rear shelf rattle occurred only at very loud volumes with heavy bass. In reality, the noise was clearly audible at moderate volume levels using default audio settings. Jim successfully duplicated the infotainment screen rattle. This was later confirmed to me in writing by Erick. However, this confirmation was not communicated to the HFE or to District Parts and Service Manager Stephanie Barker during subsequent evaluations. In an escalation in June 2025, Ms. Barker asserted that I had engaged in hostile and confrontational behavior with dealership staff and relied on that assertion to justify halting further warranty work. When I raised this directly to Erick, he denied the accusations against me. No documentation supporting the allegations was provided. When I sought an independent evaluation at another Honda dealership, Corporate instructed that dealership not to perform inspections related to the rattling concerns, preventing an independent diagnosis. Administrative issues compounded the situation. The finance department failed to cancel the registration on my trade-in vehicle as promised, resulting in PeachPass toll violations for a vehicle I no longer own. Throughout this process, responsibility has been repeatedly deflected between the dealership and corporate. After submitting a formal repurchase request under GA Lemon Law, Honda failed to meet the statutory 20-day response requirement. My assigned mediator has not provided any substantive updates and has remained unresponsive for months. On January 14, a corporate representative stated that mediation efforts were actively underway with the dealership. Shortly thereafter, Erick confirmed that no such contact had occurred. He told me to retain legal counsel. This directive came from the same district manager, Stephanie Barker, who previously relied on false conduct allegations to halt warranty work. Dylan later contacted me to discuss trading in the defective vehicle for a new car, stating that the new vehicle would be thoroughly inspected, implying that the vehicle he sold me was not thoroughly inspected. Trading in the vehicle would result in an immediate loss, effectively shifting the financial burden of unresolved defects onto the customer. Customers should carefully consider whether they are prepared for this reality before purchasing from this dealership. Honda's final answer is to push customers toward litigation rather than simply honoring their warranty obligations. Honda will only help you if they are forced to. Avoid Honda and their deliberate maze of bureaucratic obstruction designed to protect corporate profits. More

Andres Joseph made buying a vehicle a pleasure. He was very knowledgeable anbout the various vehicles. He was very knowledgeable anbout the various vehicles. More