Honda Mall of Georgia

I recently bought a 2017 Honda Accord Hybrid from this dealership and had a bumpy start, but the team here truly went above and beyond to make it right. Shortly after purchase, the car started showing dealership and had a bumpy start, but the team here truly went above and beyond to make it right. Shortly after purchase, the car started showing serious issues collision detection errors, brake system warnings, and most alarmingly, a 6 second delay in gas pedal response that happened randomly. That last one was a real safety concern. I brought the car back multiple times over three weeks, and at first the issues were hard to pin down because they were intermittent and condition dependent. But the team never gave up. Every single time I brought the car in, managers Stephen Matz and the other Stephen made sure I had a loaner car so I was never left without transportation. Kevin Lee, my salesperson, kept everything calm and professional throughout the whole process and was a great point of contact. The real hero was James, the technician who finally cracked the case. He discovered that water was seeping into the tail light wiring, which was triggering a cascade of sensor and system errors throughout the car. Once they replaced the camera and fixed the tail light, the car has been running perfectly. This wasn't a perfect experience from the start, but the way this team handled a difficult situation with patience, loaner cars, and genuine effort to find the root cause shows real integrity. I now have a solid car that I love, and I feel confident in this dealership. Thank you James, Both Stephen and Kevin! More

I appreciate Luiz for his attention and support. The financial review and paperwork process was completed very quickly. The financial review and paperwork process was completed very quickly. More

Phun was great to work with and very attentive. We are glad we reached out to this location. We are glad we reached out to this location. More

Excellent customer service professionals They always answer my questions; they took the time to explain things to me, and I got a good deal. answer my questions; they took the time to explain things to me, and I got a good deal. More

Raja helped me to get my car He is wonderful nice personality he went above and beyond to help me and make sure I get what I want it And the financial manager and the trainee I don’t remember their personality he went above and beyond to help me and make sure I get what I want it And the financial manager and the trainee I don’t remember their names they did the same went above and beyond to help me More

Great 1 on 1 service attention to customers. Raja, Steve, Mike! Luv you guys for getting it right the first time! Peace ✌️ MMcK Raja, Steve, Mike! Luv you guys for getting it right the first time! Peace ✌️ MMcK More

I had another excellent experience at Honda Mall of Georgia. This is actually the second vehicle we’ve purchased from them, and the customer service continues to exceed our expectations. Our sales r Georgia. This is actually the second vehicle we’ve purchased from them, and the customer service continues to exceed our expectations. Our sales representative, Raja, was fantastic to work with. He was professional, friendly, and genuinely focused on making the entire process smooth and stress-free. He took the time to answer all of our questions, explained everything clearly, and never made us feel pressured. Instead, he worked with us to make sure we found the right vehicle for our needs. The transparency, patience, and professionalism throughout the experience really stood out. Because of the consistently great service we’ve received, we wouldn’t hesitate to return again in the future. More

I want to give a special thank you to the service department at Honda Mall of Georgia for the excellent care and service they provided. Ken Hall was awesome from beginning to end — friendly, professi department at Honda Mall of Georgia for the excellent care and service they provided. Ken Hall was awesome from beginning to end — friendly, professional, and kept me informed throughout the whole process. They did a wonderful job getting my car ready in just a couple of hours. It’s such a blessing to receive service from people who truly care about their customers. Highly recommend this service department! More

I had a great experience. I did not feel pressured and would recommend this dealership. I did not feel pressured and would recommend this dealership. More

Phun was great to work with. Easiest and smoothest experience I’ve ever had at a dealership. Easiest and smoothest experience I’ve ever had at a dealership. More