Honda Mall of Georgia

Car Buying Experience I have had an extremely disappointing experience in dealing with the dealership. From the start they made me come multiple times to finalize the d I have had an extremely disappointing experience in dealing with the dealership. From the start they made me come multiple times to finalize the deal on the car. They kept changing the lease offer every time they called me to the dealership. Whenever I got the call from them to come to the dealership I used to confirm the lease payment offer before I leave as the dealership was 35 miles away from my home and still when I reached there they would come up with new numbers. One instance they called me and said everything was final… your lease is approved and you can come and pickup the car today. When I reached there ..they said we cannot give me you the car today … we have conditional approval . I travelled 70 miles up and down in Uber for nothing.( They could have communicated that on phone) After the whole process was over and when I finally got the car after few days I found out that they gave me the wrong car (different VIN than what they did the paper work on). I was asked to come back and return the car and take another one. I thought this would be the last but It didn’t get over .. I didn’t receive my number plate. When I called “Craig Holland” (General Manager) for assistance he assured everything was done from the dealership and it would be good idea to see the tag office. When I went to the tag office I found out the dealership forgot to put my apartment number on the address. And when I sent an email again to Honda Mall of Georgia nobody bothered to even response. The dealership has made the car buying experience a nightmare for me. More

Don't care about customer Had my son's civic repair there. Every 'service adviser' was telling different story. Got involved service managers and they talked nicer than SA bu Had my son's civic repair there. Every 'service adviser' was telling different story. Got involved service managers and they talked nicer than SA but the same story: no updates, don't call back and basically give them your credit card and be ready to pay for whatever they want. Not recommended and will find more responsible service center. More

Service recommended but not needed My wife took her 2015 CRV for oil change today at Honda Mall of Georgia. We had purchased the car here in September, 2015 and this was a scheduled oi My wife took her 2015 CRV for oil change today at Honda Mall of Georgia. We had purchased the car here in September, 2015 and this was a scheduled oil change. We had heard some noise in the rear end and I thought it might be a problem with the differential or a wheel bearing. Service writer indicated that we should have had the oil changed in the differential at 5,000 miles (Car has 19K+) and that someone should have told us this as they use a "break-in" oil from the factory ( I have heard of break-in oil for engines but not differentials.)....the cost was $71 to change. So Idid some checking before authorization. Called Curry Honda Service and Gwinnett Honda service and they had never heard of that. Indicated a service code would come up if needed to be changed..no such thing as a break in oil either as they would have replaced it with the same Honda Diff fluid. I asked the dealer for the Honda link that recommends this change. They could not supply. So bottom line they were recommending something to my wife that was not required. This car is still under warranty, maybe there is incentive to recommend service outside of warranty for commission or points...not clear...but my trust is not here anymore. The service manager did call but not a very good explanation. More

WARNING!..SALES GUY NAME "RICH" IS THE WORST! FIRST OFF I WOULD LIKE TO SAY DO NOT WASTE YOUR TIME WITH SALES GUY "RICH"..HE IS THAT FAST TALKING SALES PERSON EVERYONE HATES!. HE WAS NICE WHEN I FIRST OFF I WOULD LIKE TO SAY DO NOT WASTE YOUR TIME WITH SALES GUY "RICH"..HE IS THAT FAST TALKING SALES PERSON EVERYONE HATES!. HE WAS NICE WHEN I WALKED IN AND THRU OUT THE SALE AND BASICALLY FAST TALKED ME AND BEGGED ME TO NOT MOVE BY OFFERING ME MORE MONEY FOR MY TRADE..WHICH IS WHY I AGREED TO NOT MOVE CAUSE I DID WANT TO LEAVE AT ONEPOINT..BUT THE OFFER FOR MY TRADE IS WHAT KEPT ME AND I LOVED THE HONDA I WAS LOOKING AT, RICH SAID IT DIDNT HAVE NAVI BUT WHEN I LOOKED AGAIN IT HAD NAVI, HEATED FRONT SEATS, FULLY LOADED, AND RICH HAD NO IDEA THE CAR HAD ALL OF THAT ALL HE KNEW WAS THE PRICE AND THAT HE WANTED TO SELL ME, REALLY UNKNOWLEDGABLE SALES GUY NAMED "RICH" smh!..SO AFTER HE SOLD ME THE CAR..I CAME BACK THE NEXT DAY BECAUSE FLOOR MAT WAS MISSING, BRAKES STARTED MAKING NOISE, AND THEN I DISCOVERED THAT MY TAIL LIGHT PLASTIC COVER HAD A HOLE IN IT WHICH OVERTIME WOULD CAUSE FOG..THE HOLE WAS NOT EVEN NOTICEABLE BUT VERY MUCH BIG ENOUGH TO CAUSE FOG LATER ON .SO I TOLD RICH ABOUT THE BROKEN PLASTIC AND HE HAD THE NERVE TO TRY AND BLAME ME FOR IT IN A JOKINLY MANNER AND SAID THAT THEY WE PROBABLY CHARGE ME FOR IT...IM LIKE WHATT??????. I JUST BOUGHT THE CAR YALL SHOULD TAKE OF IT..I LITERALLY WENT OFF ON RICH WHEN HE TRIED TO BLAME ME FOR THAT CRAP ..I TOLD HIM I SHOULDN'T HAVE TO PAY, HE KEPT ON BLAMING ME, I COMPLETELY LOST IT WITH HIM THEN HE WAS SAYING IM JUST TRYING TO HELP...HELP? HELP ME BY BLAMING ME AND TRYING TO CHARGE ME, SO HE HAD TO GET HIS MANAGER, HIS MANAGER INSTANTLY APOLOGIZED AND SAID HE WILL TAKE CARE OF IT TO NOT WORRY, I GUESS RICH THOUGHT I WAS HIS FRIEND AND THAT HE CAN TALK TO ME ANY KINDA WAY..HE DEFINITELY WAS MISTAKEN, SO THE MANAGER SAID TO COME BACK NEXT WED TO SERVICE AND THEY WILL FIX, CAME BACK WED AND NO ONE ORDERED THE PART SO SERVICE GUY HAD TO ORDER PART AND I HAD TO RESCHEDULE ONCE AGAIN, SUCH A WAIST OF MY TIME, SEEMS TO ME THAT THEY DON'T CARE ABOUT YOUR TIME, I DON'T KNOW WHATS REALLY GOING ON?????? FAST TALKING SALES GUY RICH IS DEFINITELY NOT RECOMMENDED AND PLUS HE NEVER EVEN APOLOGIZED FOR BLAMING ME, BUT I WILL TELL THE WORLD ABOUT THIS FAST TALKING SALES GUY NAMED RICH!. AND EVERYONE I KNOW!..I AM TEAM HONDA BUT I WILL NEVER I MEAN NEVER RECOMMEND THIS PLACE TO ANYONE,,THERE IS SO MUCH MORE BUT I GOT TIRED OF TYPING. .THIS IS MY FIRST REVIEW AND NOT MY LAST..I WILL PUT MY REVIEW EVERYWHERE!!! More

Knowlegeable Staff This was my first experience with a Honda dealership and it was great. The sales person was very knowledgeable , friendly , and straight forward abou This was my first experience with a Honda dealership and it was great. The sales person was very knowledgeable , friendly , and straight forward about their product. More

FRIENDLY KNOWLEGEBLE STAFF WAS A PLEASURE TO BE TREATED FAIR. THEY WERE HONEST AND UPFRONT. TOOK TIME TO ANSWER QUESTIONS. NO PRESSURE. GREAT SHOWROOM AND COMFORTABLE WAITING AR WAS A PLEASURE TO BE TREATED FAIR. THEY WERE HONEST AND UPFRONT. TOOK TIME TO ANSWER QUESTIONS. NO PRESSURE. GREAT SHOWROOM AND COMFORTABLE WAITING AREAS. I RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A NEW OR USED CAR. More