Honda Marin

Great at first but not so great in the end I am out of state buyer from Portland, Oregon who purchased a 2015 Lexus RC350. I first contacted Mike Atkinson of internet sales back on June 28th. I am out of state buyer from Portland, Oregon who purchased a 2015 Lexus RC350. I first contacted Mike Atkinson of internet sales back on June 28th. Buying process was smooth at first, I placed a $1000 deposit with my credit card to secure the sale. Car was as described and delivered to me on July 12th. Communication and everything was great until it came to getting the title. I sent Marin Honda a cashier's check for $41,500 over 30 days ago and still have yet to receive my title and 2nd key fob as of July 29th. Kept getting excuse after excuse after excuse. First, they were missing 1 document that needed to be signed. Then another document that needed to be signed... then another document. This happened 3 times. Mike kept saying that they do not do a lot of out-of-state but this is getting old. So many excuses that it made me dizzy. Every time I received a phone call, it was because of another 'issue' or missing document that needed to be signed. Very unprofessional and unorganized. I feel like I was getting the run-around. It should not take 17 days to get the documents together to get me the title that should have been sent as soon as they have my payment. Very frustrated. Spoke to a Manager named Shawn today. He promised to call me back in a few hours, yet, that did not happen. If this is how a customer that paid $42,500 for a car is treated, I could not imagine what would happen to a customer paying less. More

4 Tries to Fix Same Problem - Rude Service So frustrating! We've had our 2010 Honda in to Marin Honda's service center 4 times for the same problem. Every time, we were told it's been repaired So frustrating! We've had our 2010 Honda in to Marin Honda's service center 4 times for the same problem. Every time, we were told it's been repaired, we find that it has not. My husband and I both work full time in the city, so it's really difficult to get the car in for service. Finally spoke with the service manager, and she was as rude as can be. Not only will we make the extra effort to have our Honda serviced at another dealer, we also will never buy a Honda again due to the poor service and quality of work at Marin Honda. More

By far the best dealer and salesmen i have every dealt with.. This Dealer was a hassle free, The sales men was straight forward and down to the point. with.. This Dealer was a hassle free, The sales men was straight forward and down to the point. More

Avoid the service department at any expense, even if it's for warranty work. I brought my 2008 Accord for warranty work in July, 2008 and had a horrible experience. I had a new drivers seat frame insta for warranty work. I brought my 2008 Accord for warranty work in July, 2008 and had a horrible experience. I had a new drivers seat frame installed, because I was having an issue with it. They replaced the frame, but now the seat was mounted at an angle. I immediately brought the car back and the service manager said it was fine and it would settle, which was a lie. The manager kept denying that there was a problem. I brought the car to my personal mechanic. It took him less than 5 seconds to see that the seat mounted at an angle. I brought the car back to the dealer and finally the service manager saw the seat was crooked. I was told that a new frame would be at the dealership in two days. Therefore, I was being inconvienced, because they installed the new frame crooked. The next day, the part arrived and they fixed the car. I have never been back to the dealership, because I don't trust them to work on my car. More

I went to have a headlight replaced. The repair took 50% longer than they said. When I started the car to leave, my windshield wipers would not work in INT or LO and would not retract completely when turned longer than they said. When I started the car to leave, my windshield wipers would not work in INT or LO and would not retract completely when turned off. When I brought this to the attention of the repair people I was left waiting for 15 minutes before someone came to take a look. He said that the repair had nothing to do with the wiper problem, but if I would leave the car for another hour, they would take a look. I could not do this and when I got home, I called the service advisor to discuss the problem and asked to talk to the Service Manager. He said the Service Manager would call me back - he never did. More

Purchased my Honda Odyssey from Shawn at Marin Honda. Purchased my Honda Odyssey from Shawn at Marin Honda. It by far my best car buying experience. Daniella Barnes Purchased my Honda Odyssey from Shawn at Marin Honda. It by far my best car buying experience. Daniella Barnes More