Honda Marysville

Bought a used Subaru Outback from them in October 2024. Thet day I drove it home every light on the dashboard was blinking. i called the sales guy and he asked me to bring it back up (40 miles) which I did Thet day I drove it home every light on the dashboard was blinking. i called the sales guy and he asked me to bring it back up (40 miles) which I did. found out transmission needed replaced. All good. Month ago lights started blinking again. Call service and was told that the transmission had a 3 year, 36,000 mile warranty and to schedule appointment. Scheduled it for today January 14th. I get there and I am told that the transmission has a 12 month, 12,000 mile warranty. I am also told that they will sending the car across the street to Performance Auto as they will be servicing all non Honda makes. No mention of this on the phone the previous day when I scheduled the appointment, drove the 40 miles to get there and take the day off work. I walk across the street to Performance Auto and am told that knew nothing about it and would not be able to get the car in for at least 2 days. Went back to Honda Marysville spoke to the service manager about how this was severe lack of communication about being told the wrong information about the warranty and not being told the car would be serviced by another dealer. Complete failure in communication and customer service. Got in the car and drove the 40 miles home with a wasted day and no progress on the car. Not a happy customer of Honda Marysville. More

Best dealership to buy a new or used vehicle wouldn't go anywhere else very helpful and easiest dealership iv ever been to usually buying a car is a headache but not here best experience iv ever had at a de anywhere else very helpful and easiest dealership iv ever been to usually buying a car is a headache but not here best experience iv ever had at a dealership recommend coming to honda marysville if in the market for a vehicle staff is amazing!treat you like your part there family they listen and are prompt on answering any questions and concerns you may have I'd give a higher rating if could best experience ever. More

Very professional! Lance was extremely helpful at getting the car I wanted and helping along the way. Couldn’t say better things about this place, and I’ll definitely b Lance was extremely helpful at getting the car I wanted and helping along the way. Couldn’t say better things about this place, and I’ll definitely be back! I was impressed! More

Matt was wonderful to work with, and made the buying process clear and easy. The vehicle I purchased is in good shape aside from a squeal under the hood which they replaced the serpentine belt in an att process clear and easy. The vehicle I purchased is in good shape aside from a squeal under the hood which they replaced the serpentine belt in an attempt to fix, but there was no way of them predicting the problem was still there and they would 100% fix it if I brought the car back. More

Excellent job and I am very grateful for the time they took with me. Dave was great! took with me. Dave was great! More

My wife and I were treated very well by the entire staff. Thanks to Gordon and Henry. Thanks to Gordon and Henry. More

Both Gordon Yocum and Jay Thompson were accessible, up-front, friendly, knowledgeable easy-to-work-with, not pushy, engaged. It was a pleasure working with the two while purchasing our newer used vehic up-front, friendly, knowledgeable easy-to-work-with, not pushy, engaged. It was a pleasure working with the two while purchasing our newer used vehicle. We would return if the opportunity presented itself. I’ve recommended Gordon, Jay, and the dealership to a friend who says that in the next months she anticipates she’ll be in the market for a newer used car. Well done, Honda of Marysville! More

This is the second car that Todd has helped me with. He was super personable and a great help both times. He was super personable and a great help both times. More