Honda Marysville

We just purchased our second vehicle from Honda Marysville in less than a year. Our first was a new vehicle, with today being a quality used vehicle purchase. We were impressed with the knowledgeab Marysville in less than a year. Our first was a new vehicle, with today being a quality used vehicle purchase. We were impressed with the knowledgeable staff who, in our experiences, strive for customer satisfaction. More

I've made my last visit. I've used this place over the course of maybe 7-ish years, but yesterday was my last visit. Long-gone are the days of receiving fair, honest, and goo I've used this place over the course of maybe 7-ish years, but yesterday was my last visit. Long-gone are the days of receiving fair, honest, and good work and maintenance. This place has recognized that they can price gouge at extreme levels, do subpar work, and get away with it. Example 1: Accord recently broke down. Needed a new battery, alternator, and spool valve. Ok, the battery was on par with typical pricing. The alternator - Marysville price was $500, so I found it myself for $300 at Auto Zone. Spool Valve - Marysville cost $300ish, Auto Zone cost - $150. When I asked about the gouging, they had no response. Let's talk labor. My car took roughly 3 hours max to complete all work + a new $70 (LOL) oil change. Subtract part costs, and the labor ranged at roughly $400 an hour, give or take a few dollars. You read that right. I received no response as to why it was so high, however, I did notice how salty they were when I brought in my own parts. Let's follow up on the work - only days later, the same battery light came back on. Then again, then again. I immediately took my car back in. Their response? "Oh, the alternator you provided was bad. Now we can replace it for part cost at $500, and you'll have to pay the $800 in labor again." I asked, why they didn't test the alternator before putting it in (it's such a simple step), and I got crickets...no response. I then showed them a picture from my bird's eye, and you could see the serpentine belt cutting through a piece of rubber attached to the alternator. Again I asked, was it installed right? Of course their answer was, "yes." I then called Auto Zone and asked how often this occurs, having a bad alternator. They said although it's possible, it never happens at their store. I received a nice little smug "compassionate" response from the sales team saying "oh I'm so sorry, it's just a bad part, would you like us to fix it?" I said no and left. I took my car straight to Auto Zone and had them test it. Their test showed a much higher voltage. I shut my car off, then started it again to test it twice. It wouldn't start. What did we find out? The person who replaced the battery never even secured the wire back onto the battery terminal. So it was just bouncing around. We cleaned it ourselves, and tightened it like you're supposed to. The car started right up. The new voltage read at over 14. The alternator was just fine. I sent this info via text to Honda Marysville and never once received a word back. No humble apology from these losers. Now you've lost me for good. Example 2: They tried to charge me over $300 when I brought my car in for a slight tire wobble. I pretty much knew the problem, but needed a mechanic to just confirm it. The good ole salesman gave me an awful pitch, so I asked to see the mechanic and my car. I watched the mechanic pull one little bolt from my rotor and throw it in the trash after I gave him permission. Problem solved ($5). Example 3: I asked for a brake and rotor change. Was quoted about $2500. Ended up doing it myself. Example 4 of gouging: Buddy sitting next to me had work done not too long ago. Honda Marysville lost a transmission cap. They tried to charge him $75 for a cap that costs $9. He ended up getting new rotors, brakes, a new cap, and fluid flush for $430 at another place, rather than pay $2800 at Honda Marysville. Proceed with caution people. I highly recommend staying away from here and using a more local business who has more to prove. This place is now a dumpster fire. More

Having my car serviced before vacationing in Tennessee for a week. After we got back home, the next day, there was a huge oil leak under my car! Thank God nothing happened to it in Tennessee. We found th for a week. After we got back home, the next day, there was a huge oil leak under my car! Thank God nothing happened to it in Tennessee. We found the oil filter not on properly. Probably won't be letting them service my car again. I did take pics! More

Smooth transaction all around. Our salesperson was great, informative, and communicative. Price was fair for us both. Our salesperson was great, informative, and communicative. Price was fair for us both. More

Our salesman, Dawson, was A1. He got us thru the process as quickly and efficiently as one could. Dennis in the finance department was ready for us with all paperwork ready to He got us thru the process as quickly and efficiently as one could. Dennis in the finance department was ready for us with all paperwork ready to go. My hat off to both gentlemen. More

Been here twice, never going back, Last time, they lost my vehicle? It's a long story, but very bad service! NEVER GOING BACK! my vehicle? It's a long story, but very bad service! NEVER GOING BACK! More

Very Clean very curtious very professional very knowledgeable very patient while selecting vehicle free refreshments knowledgeable very patient while selecting vehicle free refreshments More

Great experience from Gordon Yocom and Jabo Thompson and service in purchasing my 2023 Passport service in purchasing my 2023 Passport More

The sales person was extremely disinterested in selling me a car. I have purchased two other vehicle since 2019. I still have not heard back from him. I went elsewhere and purchased a vehicle. me a car. I have purchased two other vehicle since 2019. I still have not heard back from him. I went elsewhere and purchased a vehicle. More

I am writing to formally lodge a complaint against the Honda dealership in Marysville, Ohio. My dissatisfaction arises from a series of issues encountered during my recent visits to the dealership for rep Honda dealership in Marysville, Ohio. My dissatisfaction arises from a series of issues encountered during my recent visits to the dealership for repairs on my car. I brought my vehicle in due to a nail in my tire and an inadequately functioning AC unit. Initially, the dealership replaced the tire as necessary, and I paid $400 for the recharge and testing of my AC unit in order to identify any potential leaks. Approximately one week later, Chris, the manager, contacted me to inform me that Honda America had extended the warranty on AC units, and as a result, my car would be repaired at no additional cost to me. Furthermore, the dealership promptly refunded the $400 I had initially paid. Encouraged by this positive development, I returned my car to the dealership, which held onto it for three days and provided me with a rental vehicle to facilitate my commute to work. When I arrived to collect my car, everything initially seemed fine. However, as soon as I ventured onto the highway, it became apparent that something was amiss. It turned out that the technician had neglected to properly secure the engine shield, causing it to become completely destroyed during my drive. Consequently, I had to promptly return to the dealership that same day and wait for several additional hours. The technician forgot to put in MULTIPLE BOLTS to secure the engine shield, in an attempt to address the issue, proceeded to cut off the broken portions of the engine shield and temporarily secure it with zip ties to prevent it from detaching. Unfortunately, the dealership did not have a heat shield readily available, necessitating a subsequent trip back to the dealership. I fear that someone is going to leave this dealership after having there car repaired only to end up repairing themselves. To compound my frustration, approximately one to two weeks later, I noticed that half of the vents in my car were blowing warm air, while the other half emitted mildly cold air. As a result, I had to schedule another appointment with the dealership for this Saturday at 9am, as it became evident that there was an ongoing issue with my AC system. I drive a half hour each way to your dealership. This will be my fourth trip in less than two months. I also found it very interesting the Ben did not provide me with paper work with regards to my heat shield being replaced. I must stress that this entire ordeal has been completely unacceptable. I had entrusted the dealership with the responsibility of repairing my car, only to experience a series of avoidable mishaps and inconveniences. I am deeply dissatisfied with the level of service and attention to detail demonstrated by the dealership. More